CRUISE Reviews

Name: CRUISE
Rating: 3.91

3.9 Rating 11,531 Reviews

70 %

of reviewers recommend CRUISE

3.9

Based on 11,531 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

0845 1641758

Email:

customercare@cruisefashion.com

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Paniz

CRUISE 1 star review on 30th September 2022

EllieD

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered 3 pairs of shoes. The first one Timberland I received has nothing to do with the on picture of the shoes. The one I received was not leather. Second one, I ordered was 41 and it came 45. The third one was much smaller than I ordered. I returned all of them and they are asking me to pay £13 Parcelforce postage Never again!”

Helpful Report

Posted 4 years ago

“I’m not know if you can say that I am happy, anti-theft on the sweater and patch. waiting for an answer and a gesture.”

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Posted 4 years ago

“Scarf was knotted up and it wasn’t til a few days later scarf has a pulled thread but have discarded my reciept”

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Posted 4 years ago

“I ordered 5 items on the morning of 26th January, I paid £6.99 for standard delivery. Three of the items arrived on the 22nd and the remaining items on the 27th, which is simply not good enough when paying £7 for delivery. One of the items still had a security tag on it, I will now have to post it back at my own expense. Overall not a great customer experience.”

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Posted 4 years ago

“wrong order arrived, customer service terrible one hour before I got through and the problem is still not resolved.”

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Posted 4 years ago

“Dreadful customer service. Took my payment then proceeded to send me the entirely wrong item. I had to go to the inconvenience of returning this to a local store then contacting Cruise 3 times to investigate where exactly my original item was. That was a week ago & I’m still waiting - with no useful information. Will never use this company again”

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Posted 4 years ago

“Shopping with cruise was so easy, there online page is so easy to navigate, all items ordered received were beautifully packaged. I did email customer services to see if my order was coming in to parts and the reply was straight away.read so many bad reviews. My experience was excellent. Will be shopping again .”

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Posted 4 years ago

“Very quick delivery and updates. Good presentation of products with flannels bag”

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Posted 4 years ago

“Excellent!”

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Posted 4 years ago

“Excellent service and quality goods”

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Posted 4 years ago

“Very good”

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Posted 4 years ago

“A pair of sliders I purchased online arrived in store and had been previously worn and were dirty. The store attended couldn’t care less and advised I would have to do an online return. I asked her to check if any other stores nearby had them as I required them for a birthday gift the next day. Absolutely ridiculous service, staff need training on how to assist clients and the fact that the order value was high and I was still charged delivery to the store. Pathetic. Would not rate this store at all and certainly won’t purchase again in future.”

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Posted 4 years ago

“Brilliant top”

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Posted 4 years ago

“Generally impressed with the service. Item delivered within the stated timescale. Jacket cost £850 and was only packaged in a plastic shipping bag. Luckily it appears to be fine. Competitors use cardboard boxes to enhance protection when shipping. Delivery charge on an item of this value is annoying.”

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Posted 4 years ago

“Good service and website”

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Posted 4 years ago

“Delivery should be free it’s ridiculous that all delivery costs including returns are at the expense of the customer especially when this is even when you spend £100+”

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Posted 4 years ago

“Great service and fast delivery definitely use again”

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Posted 4 years ago

“Absolutely shocking from start to. I ordered a stone island jumper for my husbands birthday, money was taken and 5 minutes later I was advised it wasn’t in stock and I had to wait up to 5 working days for the money to be refunded. Despite this the website still remained to show his size was in stock. When I got my money back I then ordered 2 jumpers (Vivienne Westwood and CP). The delivery arrived but had been split - I had not been made aware of this. By this point my husbands birthday had passed. Eventually the second part of the order arrived, the CP jumper. As soon as I took it out the bag I immediately noticed there was a mark on the front. Not only is it’s shocking that something so expensive had been dispatched with a mark, someone had tried to remove the mark (unsuccessfully) and as a result the colour had been affected in that area and was now a white patch! We then tried to return this jumper to the Edinburgh store to be told, before even explaining the situation or taking the item out the bag, the lady abruptly told us they don’t do returns! This I know is a lie as my brother in law had been in returning an item last week with no issues. After the shocking service I refuse to pay to return this item, I have spent enough with Cruise. Please can you arrange for a manager to contact me (07725512700) ASAP to resolve.”

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Posted 4 years ago

“customer service unhelpful and poor wouldn’t buy from cruise again”

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Posted 4 years ago

“Fantastic no issues great choice of clothes love cruise”

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Posted 4 years ago

CRUISE is rated 3.9 based on 11,531 reviews