CRUISE Reviews

Name: CRUISE
Rating: 3.91

3.9 Rating 11,531 Reviews

70 %

of reviewers recommend CRUISE

3.9

Based on 11,531 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

0845 1641758

Email:

customercare@cruisefashion.com

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Paniz

CRUISE 1 star review on 30th September 2022

EllieD

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Am happy so far no complains”

Helpful Report

Posted 4 years ago

“Very easy to use site, delivery was very quick”

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Posted 4 years ago

“Online shopping with cruise is stress free and my favourite thing. Website is easy to use. You can shop by brand, colour, categories or sale items, applying filters to avoid searching through everything. images And sizes of items are accurate, and delivery is on time.”

Helpful Report

Posted 4 years ago

“Whom It May Concern I took advantage of what I thought was a fantastic offer from Cruise Fashion last week. It is my Wife’s Birthday this week – She is 30 so it’s an important day. We should all have been going out with the extended family however due to the current lockdown this wasn’t possible. So on Thursday 9th April I ordered £800 worth of items from Cruise on next day delivery. Thinking that nothing could possibly go wrong as the perception of a store with this name couldn’t let anyone down. How wrong was I – When DPD put the parcel on my doorstep on Friday around 17:00 I did look at it and think it was a bit slimmer than I thought however my Wife was there and I didn’t want to open it at the time. About an hour later I opened the parcel and discovered there was a pair of Christian Louboutin Shoes missing at a value of £452 (£565 with 20% off). Of course it was too late in the day to contact anyone from Cruise, closed at weekends and Easter Monday. That said, as worried as I was I left a direct message on Instagram, a tweet on Twitter, emails to their Customer Services Team and messages through their online chat. Over the weekend not only was I worried about the cost of the shoes not arriving but also not having them in time for my Wife’s birthday. Curiosity sets in and I began googling reviews on Cruise and to my horror the amount of 1 star reviews were unbelievable, items missing from parcels, items not turning up, refunds not given, Customer Services not returning calls or emails. Not what I would have expected from a high end Fashion Store. I also thought ok lets see if a shoe box could fit in the parcel, so a Christian Louboutin shoe box, same size would not fit in the parcel so was never there in the first place. The parcel also stated the weight was 3.7kg and I’m unsure if this was with the shoes or without them. On Tuesday morning this week their chat opened at 10:00 and of course I expected a quick response, given their chat stated a response in under five minutes I received nothing until I started sending additional messages saying I would involve the media in my complaint. As expected when I did get a response, Simone from Cruise stated they would have to investigate and would get back to me within 24 hours. This morning I have had no response and that is despite their chat stating replying in under 2 minutes. I really only want what I paid for, all other items in the parcel are great and I am happy with these am happy to discuss this further. I would really appreciate your help in trying to resolve this with Cruise. In addition I totally forgot you sent the wrong colour of leggings to me. I paid for grey, you sent Navy but the tag says grey ?”

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Posted 4 years ago

“Would not order again. Ordered a pair of Alexander McQueens and they were faulty and the box was all ripped. Shocking for the amount of money paid.”

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Posted 4 years ago

“Delighted with service. Delivery in great time. I ordered the wrong colour and chat bot system was fabulous. Shoes now received back for exchange and looking forward to receiving the colour I should have bought the first time. Thank you Cruise.”

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Posted 4 years ago

“Great service and easy to order”

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Posted 4 years ago

“Ordered a t-shirt and it was the wrong one this shouldn’t be happening considering the money I payed”

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Posted 4 years ago

“Everything was as described, came in good condition. Fast shipping. However if communication between vendor and buyer was better it would be an excellent service”

Helpful Report

Posted 4 years ago

“I have ordered from cruise many times over the years, and have always found the process easy, and always delivered on time,will certainly use again.”

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Posted 4 years ago

“Great company and site to order off I've never had a problem and its quality clothes and plenty to choose from.”

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Posted 4 years ago

“D&G Hoodie Excellent service by CRUISE, product as described. Many Thanks A +++++”

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Posted 4 years ago

“Good service and products exactly as per description”

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Posted 4 years ago

“Couldnt be better”

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Posted 4 years ago

“Fast & efficient service & items arrived in pristine condition very happy with my purchase”

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Posted 4 years ago

“Too much defect in the garment，I don't think It's a new cloth”

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Posted 4 years ago

“Shopped at cruise for a number of years and always had a great experience. 5*”

Helpful Report

Posted 4 years ago

“My first time with that retailer. Extortionate delivery prices. Time for returning goods: the cheapest paper label to attached to my parcel and I am supposed to cover the costs of returns. Absolutely disappointing of how much different this is from very basic and cheap retailers and the way the business worked for many UK ones. I am returning all and would not be returning as the level of customer service is appalling. Even on a sale you cannot justify ripping off customers for deliveries of £7 and no costs covered for returns in days when people can only shop online! Would not recommend Cruise Fashion. Its a shame I cannot five you 0 stars.”

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Posted 4 years ago

“Excellent service as always.”

Helpful Report

Posted 4 years ago

“Very fast delivery and nice product at a great price. Superb shop.”

Helpful Report

Posted 4 years ago

CRUISE is rated 3.9 based on 11,531 reviews