CRUISE Reviews

Name: CRUISE
Rating: 3.91

3.9 Rating 11,531 Reviews

70 %

of reviewers recommend CRUISE

3.9

Based on 11,531 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

0845 1641758

Email:

customercare@cruisefashion.com

Write Your review

Tell us how CRUISE made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Paniz

CRUISE 1 star review on 30th September 2022

EllieD

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Lost my parcel and have suggested in re sending no good at all”

Helpful Report

Posted 4 years ago

“Fast despatch and brilliant clobber!”

Helpful Report

Posted 4 years ago

“The ordering process was straight forward and I was kept informed of the delivery all the way. Good service.”

Helpful Report

Posted 4 years ago

“Excellent email marketing highlighting regular sales/discounts and more. On the rare occasion I have needed to return or query goods, customer service has been personal, quick, friendly and efficient.”

Helpful Report

Posted 4 years ago

“Great prices,perfect packaging,arrived quickly . Thank you .”

Helpful Report

Posted 4 years ago

“Excellent product! Excellent seller who I’ve used several times!! Fast delivery 📦!!”

Helpful Report

Posted 4 years ago

“Parcel came very quickly. The true religion T-shirt that was order was a lovely Quality and design”

Helpful Report

Posted 4 years ago

“Bought Vivienne Westwood earings for my daughter she loved them . Must say the delivery cost was expensive at £6.99 for standard delivery !”

Helpful Report

Posted 4 years ago

“Extra service”

Helpful Report

Posted 4 years ago

“Delighted with my purchase. Although there was a short delay in it arriving I was made aware of this and it arrived well packaged.”

Helpful Report

Posted 4 years ago

“Good service”

Helpful Report

Posted 4 years ago

“First class service”

Helpful Report

Posted 4 years ago

“Easy to navigate website, accurate photo / description of product, good email updates on order status and quick delivery. Will use again.”

Helpful Report

Posted 4 years ago

“Never had an issue with ordering online from Cruise. It also helps that they use a very good courier.”

Helpful Report

Posted 4 years ago

“Good delivery complete with correct items”

Helpful Report

Posted 4 years ago

“Quality products as usual and on time as usual👍”

Helpful Report

Posted 4 years ago

“Good service only reason I never gave 5 stars is because I ordered wrong size T-shirt but as soon as payment went through I asked if I could change the size to my proper size but never got any reply now I am stuck with a T-shirt that doesn’t fit me even a reply back to say that the order could not be changed (even tho I literally messaged to ask to change size straight after I payed) other than that was fine!”

Helpful Report

Posted 4 years ago

“Excellent customer service”

Helpful Report

Posted 4 years ago

“Still awaiting parcel. DPD did not leave in safe place when I contacted them they said that I needed to contact Cruise to inform I had not received parcel. I have sent messages through your website but not received a reply. DPD have admitted they have now lost the parcel and told me you “need to raise a case to ensure I’m not left out of pocket” Please look into this for me and resolve with them”

Helpful Report

Posted 4 years ago

“5 Star service, product and delivery”

Helpful Report

Posted 4 years ago

CRUISE is rated 3.9 based on 11,531 reviews