CRUISE Reviews

Name: CRUISE
Rating: 3.91

3.9 Rating 11,531 Reviews

70 %

of reviewers recommend CRUISE

3.9

Based on 11,531 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

0845 1641758

Email:

customercare@cruisefashion.com

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Paniz

CRUISE 1 star review on 30th September 2022

EllieD

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great choice of brands”

Helpful Report

Posted 4 years ago

“Bought boots online, money was taken from my account for them, supposedly next day delivery, did not arrive. Four days later got an automated email saying the boots were out of stock. Was two more days before money refunded and no human interaction from a customer service agent to explain or offer an alternative. Shouldn’t show items as available to buy unless they are and shouldn’t take money unless you have the stock available to dispatch.”

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Posted 4 years ago

“Awful experience. Products ordered and paid for 11 days before Christmas arrived, 9 days after. Customer Service contacted on 21st (with a 45 minute wait on hold) and promised to escalate the delivery for the next working day or to provide an explanation by email that it wasn’t arriving in time to be a present. No email received. Another long hold to customer service to be told that it wasn’t being delivered, but no explanation as to why not. Very disappointing. I’ve no doubt they were incredibly busy and similarly don’t doubt that I was not the biggest of customers. That said, a little professionalism, a little bit of explanation and the merest attempt at proactive communication would have avoided what instead became a dereliction of any attempt at customer service. The product when it arrived was excellent, but had already had a replacement from another company take its place on Christmas Day. You live an learn as to which companies to trust with your business.”

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Posted 4 years ago

“Very quick delivery also quick at doing refunds or exchanges!”

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Posted 4 years ago

“Great price and processed so fast.Good company👍🏻”

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Posted 4 years ago

“Excellent service”

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Posted 4 years ago

“Ordering was straight forward and fast delivery, though delivery cost is too high in my view.”

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Posted 4 years ago

“Arrived on time. Quick and easy”

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Posted 4 years ago

“Very happy with my purchase and item arrived super quick. Thank you.”

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Posted 4 years ago

“Sent my order back and it had been in the ware house for a few day ( recorded delivery) and haven’t herd anything from them?”

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Posted 4 years ago

“Very happy”

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Posted 4 years ago

“£10 email voucher was never sent following purchase.”

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Posted 4 years ago

“Top notch quality & top notch delivery 👏👏👏”

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Posted 4 years ago

“In store staff are rude and unhelpful when trying to exchange an online purchase.”

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Posted 4 years ago

“I have returned my item. I found the service to be quite poor for a more premium retailer. Firstly I contacted customer services regarding my order and never received a reply. Secondly, Shen the item was received it arrived in a basically black bin liner! As I had to pay for my own postage I expected it to come in better packaging to protect the product and that could be recycled. Also very poor for a product that I paid over £200 for, high street retailers are much better. Also then the worst thing was that I had to pay for the item to be returned myself! I’ll never purchase from you again!”

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Posted 4 years ago

“THE WORST EXPERIENCE EVER. Totally RUINED MY BIRTHDAY”

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Posted 4 years ago

“Excellent service”

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Posted 4 years ago

“My online experience has been fine. Cruise in general is an example of a business that does the bare minimum in terms of customer experience e.g. no refunds for store bought goods (this is the only reason I bought something online, I had a credit note from returning something to store). This is what is killing the high street, why would anyone go to a store. Now I will go into Cruise or House of Fraser to browse or try things on but I will not buy from them (not even online). In times when corporate social responsibility, fair work practices and the like are more important than ever - M1ike Ashley epitomises the old school model of greed and seems to be rewarded for it. Aside from this, I would expect crappy service in a store like Sports Direct but in a luxury store (competitor to harrods, harvey nics, selfridges etc) the customer experience should be front and centre (particularly in store). Customers are paying for something special. Anyway, the upshot is that I would recommend that customers stay away from any of MA's businesses, you can find all of the products in other stores online, just shop around.”

Helpful Report

Posted 4 years ago

“Quality products but postage way to high. When the cost of the goods are as expensive as they are postage should be free. Even over £100? Free returns should also be available like other companies offer”

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Posted 4 years ago

“Service is great, quality of clothes are amazing would definitely shop from here again”

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Posted 4 years ago

CRUISE is rated 3.9 based on 11,531 reviews