CRUISE Reviews

Name: CRUISE
Rating: 3.91

3.9 Rating 11,531 Reviews

70 %

of reviewers recommend CRUISE

3.9

Based on 11,531 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

0845 1641758

Email:

customercare@cruisefashion.com

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Paniz

CRUISE 1 star review on 30th September 2022

EllieD

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“First class.Easy ordering and fast postage.Whats not to like?”

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Posted 4 years ago

“Came really fast but when I sent it back the money took far to long to be transferred back into my account if your going to take the money out of my account instantly I would like it back instantly thanks”

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Posted 4 years ago

“Im Delighted with Cruise Shopping everything i buy is good quality and great service.”

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Posted 4 years ago

“I handed back a T-shirt and didn’t get a refund of the right amount £4 short of what I paid”

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Posted 4 years ago

“Gr8 service”

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Posted 4 years ago

“Quick delivery. Item purchased arrived slightly damaged. However customer services responded very quickly and all actions taken to resolve the issue almost immediately. Ordered Monday, delivered Wednesday and issue resolved Thursday. Fantastic customer service.”

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Posted 4 years ago

“2 x items ordered. Had to send one back due to it being too large. £7.25 to send back a return that isn’t my fault. When you change your return policy I will myself return. Until then I will shop with retailers who offer a free return service.”

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Posted 4 years ago

“I recommend”

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Posted 4 years ago

“Excellent customer service and competitive prices. Delivered very quickly. Very Happy Customer .Thanks”

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Posted 4 years ago

“Really fast delivery items exactly as described”

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Posted 4 years ago

“I was very disappointed that when I returned the Gucci bag together with DSquared joggers ( next day tracked which cost me £11) cruise exchanged the joggers as requested however never received the Gucci bag ! Not able to talk to a person I communicated exchanging emails . A case was opened and they still said the Gucci bag was not sent ! I just don’t understand this ! I asked them to do a stock check ( still on going) I requested a size down on a Bal t shirt which I sent in a separate parcel to my disappointment It was refunded ( can’t seem to re- order with the original 20% off ) I have used this site many times with no problems . This resent order was a larger than usual may be it’s the staffing with the COVID-19. But I’m at a loss of £550 plus no Bal t shirt .”

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Posted 4 years ago

“Sizes are mis matched - but that's not specific to Cruise. I will probably consider carefully any future purchase as your returns policy is not very good.”

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Posted 4 years ago

“Great service every time. On this occasion sent back for a refund and got notified the next day! Thanks again Cruise!”

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Posted 4 years ago

“Shoes received but box was damaged”

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Posted 4 years ago

“Received my parcel in the allocated time slot. However, given that I cannot visit the shop and Cruise charge a minimum of £6.99 under Sales of £200 is a bit steep. Further to this , you have to pay for returns which cost another £4.70!! Most companies offer free returns.”

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Posted 4 years ago

“I ordered some jewellery and when they came it wasnt what I expected. I sent it back a d it was refunded in my bank within a couple of days. Absolutely brilliant. Would recommend them highly.”

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Posted 4 years ago

“The item I bought was as described and delivered on time, very happu”

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Posted 4 years ago

“Delivery was spot on no issues product was as it was seen on the web site I will order again from them”

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Posted 4 years ago

“Excellent sales and service! Item came well packaged and protected. Great service👌”

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Posted 4 years ago

“I bought pair of Vega men’s trainers. Arrived in timely fashion but had a mark on one of the laces , I complained waited for a reply and what I call a miserly offer of a percent off next purchase , not fair in my view still awaiting resolution... it’s the internet one needs to work quicker. Not good not happy”

Helpful Report

Posted 4 years ago

CRUISE is rated 3.9 based on 11,531 reviews