CRUISE Reviews

Name: CRUISE
Rating: 3.91

3.9 Rating 11,531 Reviews

70 %

of reviewers recommend CRUISE

3.9

Based on 11,531 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

0845 1641758

Email:

customercare@cruisefashion.com

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Paniz

CRUISE 1 star review on 30th September 2022

EllieD

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Was sold a 2nd hand jacket. Marks on it and was obviously work previously and sent back, only tag was the one around the zip, came in a clear ripped bag as its packaging. Still on going with emails have had the jacket 5 days and am still awaiting a solution, very poor”

Helpful Report

Posted 4 years ago

“The trainers I ordered arrived in a damaged box. I emailed Customer service. They eventually responded and said I could return them but as it is so close to Christmas I might not have them in time. I am still waiting on them to reply to my email about a discount instead.”

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Posted 4 years ago

“Always happy with service , delivery and quality of goods”

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Posted 4 years ago

“My grand son loved his scarf thank you very much”

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Posted 4 years ago

“Fast delivery”

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Posted 4 years ago

“Cruise has a great selection of high end goods at great prices! But shipping time isn’t the best overseas!!!!”

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Posted 4 years ago

“Very good to deal with”

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Posted 4 years ago

“That I have ordered always comes in a few days and never with delay, great variety of many choices in clothes and brands. Always in the first choices for online shopping. The only thing you might want to improve is the mobile app.”

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Posted 4 years ago

“Belt was did not fit and on further consideration decided I no longer wanted it. Returned by post and received refund promptly. Happy consumer 😊”

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Posted 4 years ago

“Very good service will be shopping here again👍🏻”

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Posted 4 years ago

“Got exactly what I was looking for! Great & fast service. I ordered next day delivery although slightly late at night and didn’t expect it to arrive next day but it did. Will definitely shop via the cruise app again!”

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Posted 4 years ago

“I was very disappointed with both the packaging and the price I was charged on the navy and black t-shirts as the bags were both torn and although I paid £39 per t-shirt the price tag showed £32? Photos attached. Great to hear your comments. Regards Heather Gawley”

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Posted 4 years ago

“Great service first item too small returned and next item came very quickly only downside I had to pay to return but otherwise very happy”

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Posted 4 years ago

“It take a long time for delivery compare with farfetch and mr porter.”

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Posted 4 years ago

“Paid 9.99 for next day delivery, order came 2 days later,disappointed.”

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Posted 4 years ago

“Item came fast. Outside packaging was intact but shoe box was cello-taped in one corner and had been broken in several places. However, item itself was intact and unused.”

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Posted 4 years ago

“Still waiting a week later on a parcel that should of only took 3 days to come”

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Posted 4 years ago

“Sadly I ordered a cap for my 12 yr old son. his main xmas present. I ordered it to be deliverd to the local store and had an email to say it was delayed, then another email a week later to say it had been returned as it could not be delivered. No email to say it was waiting or a call. Upon emailing your team they advised for me to re order however it was not available. I have since emailed the team again and no explanation what to do. My son took hours deciding which cap and now sadly just before xmas i can't find another We are a regular cruise on line customer and sadly i will not be returning as i am still at a loss claire Porter”

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Posted 4 years ago

“Excellent service, order acknowledged and dispatched very quickly.”

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Posted 4 years ago

“Excellent service and all items very good quality”

Helpful Report

Posted 4 years ago

CRUISE is rated 3.9 based on 11,531 reviews