CRUISE Reviews

Name: CRUISE
Rating: 3.91

3.9 Rating 11,531 Reviews

70 %

of reviewers recommend CRUISE

3.9

Based on 11,531 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

0845 1641758

Email:

customercare@cruisefashion.com

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Paniz

CRUISE 1 star review on 30th September 2022

EllieD

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very quick really happy order came im morming really quick”

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Posted 5 years ago

“Great service. Product (Valentino sneakers) is awesome. Fast delivery.”

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Posted 5 years ago

“I love the variety and good style of clothing, but to charge £6.99 for delivery after spending so much already I feel is quite steep.”

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Posted 5 years ago

“Very easy to use & quick delivery!”

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Posted 5 years ago

“I like Cruise and am a long standing customer which is why I am scoring 3/5 however had this been my first purchase I’d 100% be scoring 1/5. As I write my short review I am still waiting on a jacket to arrive. 1 item was delivered last week and another was cancelled as out of stock. You have managed to get 1 item out of 3 to me. Truly awful. If you do read this please find out where my sons Stone Island jacket is and let me know 👍🏻”

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Posted 5 years ago

“Not happy at all. Placed an order for 2 items with a discount code they sent me, they accepted, they said it was being prepared for dispatch, they said it was on its way then, almost 48 hours later, cancelled the main part of the order and still charged me the full delivery charge. I said I would take an alternative - which was £80 more expensive - if they honoured the discount code but they said they could not as time had run out! Time only ran out as they accepted an order then cancelled it 2 days later. Won't use them again despite having spent lots over the years online and in stores. Their customer service team were utterly dismissive of me in the 2 emails I sent.”

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Posted 5 years ago

“Absolutely appalling customer service. I will not order from this company again.”

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Posted 5 years ago

“Delivery of goods was quick and efficient, however returning proved problematic ! Due to the monetary value of the goods .. I telephoned customer services to ask if I Could return in store .. was met with a very pleasant lady who said of course that would not be a problem . However after travelling 12 miles and arriving at store .. the customer service went downhill rapidly ! I was told I would only be offered an exchange and they didn’t have the goods in stock ... I advised the lady of my call to customer services to be told that .. they are not ‘obliged “ to tell customers exchange only in store and goods have to be returned via post for a refund .. so I am now £14 down for delivery / returns for goods that weren’t suitable ! Not sure I’ll order from cruise online again !”

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Posted 5 years ago

“Excellent item, prompt delivery and good communication”

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Posted 5 years ago

“Great and quick delivery. Whenever I shop in Cruise the staff are so nice and friendly and not pretentious like in Harvey Nicks! Lol”

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Posted 5 years ago

“Cruise, great online store for me, regular updates from them, great product selection and keen prices. Would recommend them”

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Posted 5 years ago

“I brought a pair of kenzo jeans an wore them once the sign on the belt line has half ripped off I’m unaware how this is happened an do not no how to contact cruise can somebody email me please”

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Posted 5 years ago

“Very good service. Always get wot you ordered. And the discounts and offers are great . For the adults and children. Wouldn’t shop anywhere else .”

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Posted 5 years ago

“First and last time to shop with cruises. The jacket was nothing like the images. You had styled it on the images that it was tailored or slim fit. It was more like a grandad fit that anything else. THEN You charge to return it (postage costs are upon the purchaser) laughable and I won't be buying anything ever again from cruise. Whoever is in charge of these policy's needs to wake up and smell the coffee. Your competitors are laughing at you. Thanks but no thanks Bye”

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Posted 5 years ago

“Great service”

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Posted 5 years ago

“Clothes arrived quickly and was very pleased with them.”

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Posted 5 years ago

“Products are really good and delivery on time. I am satisfy with shopping in cruisefashion.”

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Posted 5 years ago

“Unfortunately goods were not received by DPD delivery”

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Posted 5 years ago

“Good website, good service. However, packaging and presentation are super cheap and rubbish.”

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Posted 5 years ago

“They charge you for stuff they don’t have in stock and they refuse to answer emails”

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Posted 5 years ago

CRUISE is rated 3.9 based on 11,531 reviews