CRUISE Reviews

Name: CRUISE
Rating: 3.91

3.9 Rating 11,531 Reviews

70 %

of reviewers recommend CRUISE

3.9

Based on 11,531 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

0845 1641758

Email:

customercare@cruisefashion.com

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Paniz

CRUISE 1 star review on 30th September 2022

EllieD

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Only received one item (although delivery note reads two ) nearly a week later and I still haven’t heard what’s happening ! The missing item was a Christmas gift so left in limbo”

Helpful Report

Posted 4 years ago

“Is this a joke? Your customer service has been absolutely appalling. Still waiting for a reply from numerous emails sent. Still waiting for my correct item to be delivered to me after you sent the wrong one. Still waiting on any correspondence. God help me if I need to exchange anything else.”

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Posted 4 years ago

“Since changing your delivery service I will not be using Cruise as the delivery time is too long.Iam still waiting on my order?”

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Posted 4 years ago

“Great service from start to finnish.”

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Posted 4 years ago

“After ordering some trainers, I looked at reviews online and was really worried. The service I received however was excellent. Regular updates via text and quick turnaround. Product arrived in excellent condition and in nice dust bag. My only criticism is the in avoidable delivery charge, there should be a free option for delivery to shop/collection point like most other stores do. I would definitely use again based on this purchase! Thank you :)”

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Posted 4 years ago

“Excellent quick service”

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Posted 4 years ago

“Speedy delivery, and the added bonus of the jacket I wanted was in the sale.”

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Posted 4 years ago

“Amazing service..super fast delivery..thanks 😊”

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Posted 4 years ago

“Fast and efficient,kept informed with every stage of delivery”

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Posted 4 years ago

“Brilliant prices and fast delivery”

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Posted 4 years ago

“Really fast delivery even though it is Christmas time.”

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Posted 4 years ago

“Good service.”

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Posted 4 years ago

“Terrible!! My parcel has been signed for and I have not received it?? When using webchat to try and find out where my parcel is they disconnect me. Extremely disappointed and would like a refund as still no sign of my parcel!”

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Posted 4 years ago

“Extremely unhappy with the service received! Placed an order only to be notified days later 1 item was out of stock. Checked website & was still showing as available so I tried to order it again with success. The “out of stock” item is out for delivery & ive been charged 2 delivery charges. Poor stock control & im really disappointed at sending over £500 but yet have still had to pay 2 delivery fees!”

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Posted 4 years ago

“Excellent service 👍🏻”

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Posted 4 years ago

“I was soo disappointed. Ordered £840 shoes to collect from flannels. Shoe box was tatty and tissue paper inside a disgrace. No authenticity cards. Sales assistant was helpful and put fresh tissue! Moncler jacket also in a plastic delivery bag. And designer bag not a bit of tissue or protective packing in sight. Very disappointing. Ordered the shoes and jacket again from a different web site. Same price and both arrived beautifully boxed and packaged with ribbon and how to care for products cards. All items returned to cruise which I was charged for despite spending the best part of 3 grand. Poor poor service.”

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Posted 4 years ago

“I ordered Vivienne Westwood boxer shorts as a gift but when the parcel arrived the box was very badly bashed/damaged and not able to be given as a gift which was really disappointing. I called your customer service department but the advisor was quite unhelpful. All she suggested I do was refer to your returns process in your website. I explained I’d already done that and noted that I would have to pay postage to return the goods which I found unfair given the parcel was damaged. When I explained this the advisor simply said I could take photographs of the package and send them to you but that it would take some time to consider/resolve. I have since just paid the postage and returned the goods for a refund but I’m really disappointed with the experience and I won’t be ordering from Cruise again in the future or recommending any of my friends and family do so either.”

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Posted 4 years ago

“Fantastic service .”

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Posted 4 years ago

“Item arrived in very well packaging including coat hanger, material is of good quality however I feel for what you are paying already delivery should be cheaper”

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Posted 4 years ago

“Top arrived promptly. I was kept well informed regarding delivery.”

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Posted 4 years ago

CRUISE is rated 3.9 based on 11,531 reviews