CRUISE Reviews

Name: CRUISE
Rating: 3.91

3.9 Rating 11,531 Reviews

70 %

of reviewers recommend CRUISE

3.9

Based on 11,531 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

0845 1641758

Email:

customercare@cruisefashion.com

Write Your review

Tell us how CRUISE made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Paniz

CRUISE 1 star review on 30th September 2022

EllieD

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“excellent”

Helpful Report

Posted 5 years ago

“We from Moldova, and i loved this onlaine store, thank you very mutch for all. 10 stars.”

Helpful Report

Posted 5 years ago

“Quick delivery, happy with item bought. Def will come back again!”

Helpful Report

Posted 5 years ago

“Great service”

Helpful Report

Posted 5 years ago

“Excellent service”

Helpful Report

Posted 5 years ago

“Everything was easy and perfect”

Helpful Report

Posted 5 years ago

“Shocking”

Helpful Report

Posted 5 years ago

“Hi Cruise I bought an ETON shirt. I'm really happy about that. I have ordered a size of 2xl. On the shirt I received, is an XL size 43 on paper, the size is a 2XL. I want my shirt changed to a size 45 - 2xl with best regards Jens Overgaard”

Helpful Report

Posted 5 years ago

“Prompt delivery. Excellent item. Great price.”

Helpful Report

Posted 5 years ago

“Delivery really good Stock fantastic”

Helpful Report

Posted 5 years ago

“Very good”

Helpful Report

Posted 5 years ago

“Great product , great service , beautifully wrapped ... happy customer ;)”

Helpful Report

Posted 5 years ago

“Excellent service”

Helpful Report

Posted 5 years ago

“Little disappointed that the top I sent back for a new”

Helpful Report

Posted 5 years ago

“Great online store. Great selection even sale items are spot on. Delivery charge could be cheaper but excellent service all round”

Helpful Report

Posted 5 years ago

“It was lovely to receive a 20% off code as a birthday gift from you thanks. What would have been eve better is if the code had actually taken 20% off of the total instead of saying it was invalid pretty much felt robbed the items did turn up on time though”

Helpful Report

Posted 5 years ago

“Great shopping experience with quick sending of item. Loved the way the clothing was packed and inserted into a protector. Would definitely use CRUISE again in the future.”

Helpful Report

Posted 5 years ago

“I ordered two C.P Company Goggle Hoodies (£215 each) in two different sizes in order to check which size fit better as C.P can be a bit hit and miss with sizes. Despite paying over £400 I still had to pay for delivery, the option of £5.99 for Standard or £9.99 for next day. I opted for next day given it was only £3 more but an added expense. Usually most retailers offer online postage insentives such as spending over £50 or £100 qualify’s for free delivery. The items were recieved on time (next day) which is where the two stars come in. Other than that I was left utterly unimpressed with the upfront service of aftersales. One of the hoodies was correctly packaged in it’s original packaging with tissue paper etc. The other was loose in the bag although did still have original tags. Unfortunately for me the size I required to keep was the hoody that was loose, but on inspection I noticed the item was damaged and had a tear on the left hand shoulder. No surprise since it seems this item had already been sent out or used in display, however all items are supposedly checked before being posted. This predicament now left me with the need to return both items, again this was at my expense and since I was sending two items based on weight cost me another £6.50 to return recorded delivery. After no notification was recieved to advise my items had been correctly returned and recieved I checked the tracking number of my postage to note that they had indeed been returned and signed for. Given I had not been advised of this and part of the order was to be exchanged I contacted customer services to confirm they had in fact signed for the order and processed my return and exchange. I recieved a reply saying that all orders should be sent back recorded delivery (which it was) and that upon reciept it can take up to 10 days to process! I understand a delay in receiving a refund but surely 10 days to acknowledge one is extreme. I have since been sent two emails, one to advise that my refund has been processed and one to advise that my exchange has been processed. No email confirmation however or detail has been provided to explain when I can expect to recieve my items or how these have been posted. So despite the initial outlay for next day delivery on the first order and the return postage I also had to pay, I have no idea how or when Cruise intend to get my order to me now that it has been processed for exchange. All this has been done at pace on my end also given that I was looking for the item for a weekend away which I have coming up, but now I’m unsure if I will have the item or not. This service seems extremely disproportionate to the cost of items purchased and for a company of Cruise’s standard. It’s definitely not what I have experienced previously when shopping in store and will serve as a reminder not to go through the hassle of dealing online again.”

Helpful Report

Posted 5 years ago

“First purchase will use again very happy”

Helpful Report

Posted 5 years ago

“Good service, fast delivery”

Helpful Report

Posted 5 years ago

CRUISE is rated 3.9 based on 11,531 reviews