CRUISE Reviews

Name: CRUISE
Rating: 3.91

3.9 Rating 11,531 Reviews

70 %

of reviewers recommend CRUISE

3.9

Based on 11,531 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

0845 1641758

Email:

customercare@cruisefashion.com

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Paniz

CRUISE 1 star review on 30th September 2022

EllieD

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great shop great prices”

Helpful Report

Posted 5 years ago

“Absolutely disgusting service coat arrived rolled in a ball and outer packaging had a bloodied plaster fixed on with tape. Pathetic response when complained so returned coat. You do not expect HIV risk when purchasing clothes. Spent tens of thousands in cruise over years will never again”

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Posted 5 years ago

“Very good but postage expensive”

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Posted 5 years ago

“Happy with my trainers and how quickly they arrived but that was down to the 6 pound delivery charge. Only criticism really is your not given a cheaper delivery option!”

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Posted 5 years ago

“Delivery was super fast. Item was well wrapped. I couldn’t have asked for more Better service. Will defo be shopping again.😊”

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Posted 5 years ago

“I ordered a Gucci medium backpack for £1200 and Cruise fashion online sent me the small Gucci backpack for £1070. Crisefashion is an absolute rip off. The dishonesty of a company I trust. However I had a good customer service is from the agent I spoke with. I was able to have the bag picked up from the house by Dpd and got my money back shortly. Thank goodness I paid with PayPal. The first photo is the bag I ordered. The second photo is the bag I received.”

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Posted 5 years ago

“Ordered a Hugo Boss sweater, late on Friday night and it arrived at my house the very next day on the Saturday. Very happy with my order and will definitely shop with Cruise again.”

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Posted 5 years ago

“I love to buy stuff in the sales and have used CRUISE several times. Items are always delivered reasonably quickly and well packaged. However, I would use CRUISE a lot more if it wasn’t for the high delivery charge, especially when spending £100+ and sometimes a lot more. Many of the websites I use offer free delivery and that is usually the only reason I buy from them and not CRUISE CLOTHING.”

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Posted 5 years ago

“So I ordered a pair of Jimmy Choos from here and I have zero complaints. I was somewhat nervous in regards to what they would be like given other people’s previous reviews about wrong orders and bad customer service. I was a little bit miffed by the high price I’d have to pay for shipping but I couldn’t find my size anywhere else so it was a price I would have to pay. Worlds quickest delivery! My standard delivery ordered at after 4pm on a Sunday was delivered the next day by 12pm! In regards to people complaining about the lack of customer service response I would only say it’s because they maybe have that many emails and orders are despatched that quickly! I would order from here again. I mean certain other retailers haven’t delivered an order without something being wrong once out of my last five orders....”

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Posted 5 years ago

“Poorly packaged, security tag left on”

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Posted 5 years ago

“Easy transaction, good delivery, no issues with the product.”

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Posted 5 years ago

“Brought a pair of gucci ace sneakers high premium high quality. Brought on a Saturday surprisingly got them delivered next day on sunday so top marks.”

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Posted 5 years ago

“Good fast delivery and keep me updated with everything that was happening with my order.”

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Posted 5 years ago

“Fast service”

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Posted 5 years ago

“Brilliant quality and a very fast delivery service, I would definitely shop with Cruise in the future.”

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Posted 5 years ago

“Purchased the stone island ghost collection parka. One of my favourite jackets I have now, fits perfect and looks fantastic. Great online service. Cheers.”

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Posted 5 years ago

“£7.99 delivery that takes over 7 days to come and delivery date changes. Parcel tracker doesn’t work. Horrible organisation. Only good thing is the clothes”

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Posted 5 years ago

“Wrong cp company t shirt sent had to return”

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Posted 5 years ago

“Great service even better clobber!”

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Posted 5 years ago

“Should offer free delivery for any order like most other companies do.”

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Posted 5 years ago

CRUISE is rated 3.9 based on 11,531 reviews