CRUISE Reviews

Name: CRUISE
Rating: 3.91

3.9 Rating 11,532 Reviews

70 %

of reviewers recommend CRUISE

3.9

Based on 11,532 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

0845 1641758

Email:

customercare@cruisefashion.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I would have given 5 stars if my parcel was delivered to my home instead of being delivered to a pick up point miles from home.”

Helpful Report

Posted 5 years ago

“Happy with the product but felt held to ransom with the delivery price. £7 for standard delivery is excessive.”

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Posted 5 years ago

“I would have given you 5 stars as items always arrive immaculately packed. I would like to see a free shipping and retunrs on orders over £50-i think that would be fair to ask for. Also it would be great to see the options to return in store.”

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Posted 5 years ago

“Top class”

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Posted 5 years ago

“Delivery charge is the most I’ve ever paid for any item of clothing. One of the items I ordered doesn’t fit correctly and to return I have to pay for that also. I find this all ridiculous.”

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Posted 5 years ago

“Bought stone island jeans received them on 18th January with no badge on them contacted customer services several times and still waiting to see whether badge is getting delivered.shopped in cruise for over 20 years but won't be buying anything again how hard could it be to send a badge out immediately when contacted yous. Very poor service”

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Posted 5 years ago

“Goods arrived within 2 days and I had communication informing me date and time of arrival and it was spot on . Gorgeous Jimmy Choo shoes for my wedding- with a bit of sale discount!”

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Posted 5 years ago

“I find its better to shop on line with cruise as when you visit the shop its like no ine enjoys working there and they look so miserable .the happiest person there is the security guy”

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Posted 5 years ago

“Very responsive online service will be using again and recommending to family and friends”

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Posted 5 years ago

“Cruisfashion always deliver quality goods at great prices. I’ve bought most of my Y-3 clothes, Adidas trainers, Diesel Jeans and Yeezy goods off them for the last 10 years and they’ll continue to have my custom for many more. Keep up the good work!”

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Posted 5 years ago

“Great service, excellent product. £.6.95 for postage over the top.”

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Posted 5 years ago

“very happy with the way go about your business. amzing service”

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Posted 5 years ago

“Great Company excellent customer care”

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Posted 5 years ago

“brilliant service pity about the delivery fee's”

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Posted 5 years ago

“Delivery costs are too high; free delivery on overs over a certain amount should be given.”

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Posted 5 years ago

“Ordered shoes before Christmas size 7 received a size 8 in a box labelled 7, I rang I asked for this to be sorted. I returned the shoes looking for the correct size and instead I received a refund. After holding for over 30mins for customer services I was told that the size 7 in the shoes I ordered where sold out and to buy the other shoes that were not on sale I declined and said it would be okay. After going back onto your website to see what other shoes where available low and behold the shoes I was looking where in stock and I ordered them and received 2 days later. Not impressed with being told they where out of stock and to order the more expensive shoes when in fact that was a total lie.”

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Posted 5 years ago

“Very good service top quality coat will use cruise again in the near future..”

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Posted 5 years ago

“First time ever shopping on-line. Very easy, would do it again. Delivery was very quick. Thank you.”

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Posted 5 years ago

“I ordered stone island jeans last week size 30 w 30 L and when they came it said them sizes on the label but on the jeans it had 30W 34L. I was really disappointed with this cause paying a big price for the jeans and not getting the right size is not good enough. When I checked the website to see if that size was still there it said it was sold out.”

Helpful Report

Posted 5 years ago

“Delivery time was spot on. Order as expected. Nice additional packaging for shoe box.”

Helpful Report

Posted 5 years ago

CRUISE is rated 3.9 based on 11,532 reviews