CRUISE Reviews

Name: CRUISE
Rating: 3.91

3.9 Rating 11,532 Reviews

70 %

of reviewers recommend CRUISE

3.9

Based on 11,532 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

0845 1641758

Email:

customercare@cruisefashion.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Real deal with reasonable price”

Helpful Report

Posted 6 years ago

“Said I would get help but didn’t”

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Posted 6 years ago

“Still not received my sweater over a week since I ordered it with next day delivery.”

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Posted 6 years ago

“Amazing shop , amazing service . Best place to shop in Glasgow or online . Always happy to help , customer service excellent .”

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Posted 6 years ago

“Not good service from the store on George Street Edinburgh.”

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Posted 6 years ago

“The site offers a large range of clothing from some great designers. I feel that offering a collect in store service would add value to the brand as the cost of delivery would hopefully be reduced.”

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Posted 6 years ago

“I’m very happy shopping with Cruise!! Best prices..I recommended to all my friends Only one issue..,sometimes the size doesn’t match..”

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Posted 6 years ago

“I haven’t received my item and it was for next day delivery as DPD can’t find my house ?”

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Posted 6 years ago

“Gr8 stuff..fast delivery..Thx alot.”

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Posted 6 years ago

“Great service, and if delivered items are wrong fit or size I’ve had no problem returning them”

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Posted 6 years ago

“I love shopping at cruise However Paying for postage when ur items can be expensive is ridiculous There should be a certain amount u spend and get delivery free Especially for returns I can’t believe I have to pay especially when companies like boohoo offer free postage and free returns!”

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Posted 6 years ago

“Love it !!!”

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Posted 6 years ago

“Delivery is very fast, but the bag has a little problem, that’s let me feel bad. Can I change a new one?”

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Posted 6 years ago

“Good range of items on the website and very good sizing range in stock. Biggest downside I’ve always found with Cruise and other affiliated companies is the standard postage costs is a minimum £6.99 even after spending a four figure sum on two items and £9.99 on Next day delivery which in fact took 4 days for one of my items to arrive- albeit refunded postage costs after contacting Cruise. Many other retailers offer free delivery and returns even on a far lesser purchase cost which I find entirely possible for Cruise to offer up. Other than that,good service”

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Posted 6 years ago

“I’m overall happy with my order, it’s just my gucci shirt didn’t come in a box or a bag, it was just loose in the bigger bag.”

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Posted 6 years ago

“very happy with the service, quick”

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Posted 6 years ago

“First ever online cruise purchase, great experience, website easy to navigate and purchase arrived in the timescale they promised. Thank you”

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Posted 6 years ago

“Ordered for next day delivery. Came next day but was very poor due to the shoes not being put on properly and the way it looked was rubbish. Not satisfied due to the shoes having marks on the sole too.”

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Posted 6 years ago

“Sent the wrong garment and postage and packing charge is an absolute rip off. They are like a posh mans version of Sports Direct.”

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Posted 6 years ago

“Great service, wonderful shoes!”

Helpful Report

Posted 6 years ago

CRUISE is rated 3.9 based on 11,532 reviews