CRUISE Reviews

Name: CRUISE
Rating: 3.91

3.9 Rating 11,531 Reviews

70 %

of reviewers recommend CRUISE

3.9

Based on 11,531 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

0845 1641758

Email:

customercare@cruisefashion.com

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Paniz

CRUISE 1 star review on 30th September 2022

EllieD

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Wrong product once again after the second time of ordering via Flannels/Cruise No email back for 2 weeks and no phone call after you said you would check if the product is in stock. Worst customer service I’ve experienced in a while”

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Posted 4 years ago

“Very fast delivery. Item as described and packaged well”

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Posted 4 years ago

“No problem with the product, but ordered it on the 12th to have for a birthday present on 21st. It arrived n the 22nd”

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Posted 4 years ago

“Clothes are top quality but postage and returns costs let it down .”

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Posted 4 years ago

“Disappointed in packaging of DSquared baseball hat. Basically shipped in a plastic zip bag in a plastic envelope! Luckily item wasn't damaged or squashed too badly especially with the cost of it!!! Previously my son ordered a similar hat from a different company and it was delivered with bubble wrap and in a box for protection. I expected same.”

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Posted 4 years ago

“Delivery good products good delivery price to much”

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Posted 4 years ago

“It takes to long for the call center people to answer the call. International orders could not be updated efficiently, please look at my latest order. I see great potential of this company.”

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Posted 4 years ago

“£6 for delivery when I spent over 150 pounds on a T shirt is not right especially when it’s not even on next day delivery. To make matters worse, the t shirt I ordered was covered in stains to which I had to pay another £6 to return it. Very poor.”

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Posted 4 years ago

“Excellent quality, great prices & delivered on time!”

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Posted 4 years ago

“Very quick delivery only one problem the t shirt I ordered wasn’t what they sent so disappointed but luckily my lad still liked it 🙄”

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Posted 4 years ago

“Very happy with trainers, but would have liked free delivery after spending £175. The £6.99 delivery charge nearly stopped me buying them.”

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Posted 4 years ago

“I bought two clothes from Cruise Fashion with £6.99 as delivery cost and one of them was too big for a medium size and I called to exchange it without having to pay again for postage. I was told I have to pay. I then paid £5 to send it back for exchange and the small size I got was the same size as the medium I returned. I called customer service again to complain that it is not fair for me to pay again to return the item 2nd time when the size problem is not my fault. I eventually paid another £5 to send item back for refund. I have in total spend £17 on postage for an item of £88 and despite my complaint, customer service were rude on the two times I called. I will never shop from them again. I have been a loyal customer with my wife for over 6yrs.”

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Posted 4 years ago

“Delivery could be cheaper but everything else great”

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Posted 4 years ago

“Very good company to order from. Some great deals to be had in the sale or end of line.”

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Posted 4 years ago

“Fast delivery, good communication and product as described”

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Posted 4 years ago

“Good quality and a very good service. Always shop with cruise”

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Posted 4 years ago

“Didn’t get 24 hour delivery till 2days after and still haven’t received my delivery cost bk do not use this site”

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Posted 4 years ago

“great products, always a go to for stone island. however, delivery charges are a bit of a joke when your spending well over £100+ on products.”

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Posted 4 years ago

“Excellent service, speedy delivery”

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Posted 4 years ago

“Every single item I have purchased has been the best quality and prompt service. Couldnt recommended enough!”

Helpful Report

Posted 4 years ago

CRUISE is rated 3.9 based on 11,531 reviews