CRUISE Reviews

Name: CRUISE
Rating: 3.91

3.9 Rating 11,531 Reviews

70 %

of reviewers recommend CRUISE

3.9

Based on 11,531 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

0845 1641758

Email:

customercare@cruisefashion.com

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Paniz

CRUISE 1 star review on 30th September 2022

EllieD

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very good service thanks”

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Posted 4 years ago

“Excellent selection of clothes! Ordered and delivered very easily. I like the discounts too! Especially when you are clothing two teenagers!”

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Posted 4 years ago

“Great website easy to use and quick delivery”

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Posted 4 years ago

“Everything excellent from browsing all the way through to delivery”

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Posted 4 years ago

“Ordered some trainers came very quickly excellent service would definitely use again *****”

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Posted 4 years ago

“I had the worst of experience this time. Had my eye on a fendi jacket for boys in April missed out on the April 20% promotion so I waited for the next promotion while waiting the jacket was out of stock.I emailed and was told to check regularly and so I did nearly 5-6 times a day and it eventually came back in stock late April then waited for the next promotional code and some reason felt the need to check 3 am in the morning on the 30 April and surprisingly the size and the code both was live so I was really happy and it was also my son’s birthday who the jacked was for so I paid extra for next day delivery. It. It came in the post and guess what it was supposed to be hazel and yellow clearly says on the invoice and it was hazel and pink the girls version. Since it was the lockdown there’s no way of contacting them other then the web chat which usually takes 2-3 hours to connect. Because I have vulnerable people in the house I can’t go out to post it back so Luckily the gay in the web chat managed for someone to collect it the same day. As it was Friday they probably won’t receive it till Monday and I also requested an exchange for the right colour. So they must have received it back on Monday without and explanation they just refunded the money not the delivery charge that I paid extra to get on time. I was really upset because I really wanted this item waited so long to get the code and for it to come in stock and I felt like they just didn’t care and just refunded the money. I would have really appreciated an a email of explanation of it being out of stock or may be offering an alternative item or even a discount for future buy for all the inconvenience that they had cause. Was really left appalled this time not good from such reputable retailer won’t be using them again!!!!”

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Posted 4 years ago

“Quality clothes”

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Posted 4 years ago

“Hard to contact and still waiting refund .”

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Posted 4 years ago

“Shopping online no issues, prices were reasonable. No pre-paid returns for the value of clothing is a real kick in the teeth. Also, i bought 2 jackets the day before a sale and got free standard delivery. On the day of the sale i bought the same 2 jackets as they were no in the sale and was charged for delivery, that kind of mischief is the reason i will not be shopping with you guys in the future. I have a lack of respect for Cruise and nowhere near the quality of high-end retailers such as End clothing, cheers.”

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Posted 4 years ago

“Nice prices and a good range of products”

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Posted 4 years ago

“Item came fast and the product was to my satisfaction however I did not receive a confirmation email. When I enquired about this I found that I was faced with a robot which was very disappointing When I finally got a human the amount of time it took to get a reply was unsatisfactory, by the time I got a reply the item was already received. So the product was great customer service was very poor.”

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Posted 4 years ago

“Everything is fine. Only slow costumerservice response and bad reviews on the internet and Facebook made me nervous. But personally , my order was delivered , and it was ok.”

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Posted 4 years ago

“Very quick and officiant very pleased with my purchase Thankyou very much”

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Posted 4 years ago

“I ordered a pair of balenciagas and I got sent the wrong ones, to then be told the ones I ordered hadn’t actually been in stock for months! It’s pure and utter careless and I will not be buying from cruise in the future. Also false advertising with the 20% off as it is only for smaller cheaper brands. Extremely unsatisfied!”

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Posted 4 years ago

“Fantastic ! Quick delivery.”

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Posted 4 years ago

“Great service, next day delivery was quick.”

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Posted 4 years ago

“First class in every way I was dealt with.....”

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Posted 4 years ago

“Very disappointed as I received the wrong size in the item I ordered and I have to pay to send it back.Not happy”

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Posted 4 years ago

“Order came on time even in these lock down days easy to order web site would highly recommend”

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Posted 4 years ago

“Item received reduced by 20% the following day, no gesture of goodwill or positive customer service”

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Posted 4 years ago

CRUISE is rated 3.9 based on 11,531 reviews