CRUISE Reviews

Name: CRUISE
Rating: 3.91

3.9 Rating 11,531 Reviews

70 %

of reviewers recommend CRUISE

3.9

Based on 11,531 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

0845 1641758

Email:

customercare@cruisefashion.com

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Paniz

CRUISE 1 star review on 30th September 2022

EllieD

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Wrong item delivered, so far 2 days and 2 emails and still nothing resolved. Very poor.”

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Posted 4 years ago

“The worst service second time ordering off the site and second time I haven’t got my item. I ordered a Vivienne Westwood polo for my Christmas dinner I received a 14 year old Ralph Lauren t shirt. I have phoned the customer team to get this sorted 3 times and nothing has been done with false claims about ringing me with details. The customer service has been atrocious.”

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Posted 4 years ago

“I haven’t received my parcel yet.”

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Posted 4 years ago

“I received a package on Saturday, inside was not the item I ordered and the wrong invoice. I emailed straight away and by Monday afternoon I had not heard anything so I rang. I spoke to someone who was going to contact the customer whose order I had received he said he’d contact me by Tuesday morning. By Tuesday afternoon I rang again as I had not heard anything and was told they would investigate this and I could not have my order until they had contacted the warehouse and customer who’s order I had. I was told I could not just return this item and get the top I ordered. On Wednesday I had an email to say they will now collect my package and once collected they will send out my order, could I give available times for collection which I did. It’s now Thursday and I have not heard anything about this package being collected. I have received no apology for Cruise mistake in mixing up the orders and there does not appear to be any urgency in getting the top I ordered out to me. Thank you”

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Posted 4 years ago

“Excellent Service and delivered on time. So pleased with the items I ordered. Will definitely be shopping here again”

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Posted 4 years ago

“Felt I spent a lot of money on one item but because I only spent 400 instead of 500 I didn’t get 100 voucher thanks for nothing cruise”

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Posted 4 years ago

“Jacket bought without original dust bag and hanger. Besides, a stain is on my jacket and nobody replied my email. Soooo terrible.”

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Posted 4 years ago

“Great price for trainers and never seen any like them before”

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Posted 4 years ago

“Very good service the only downside is having to pay for delivery when your spending over £100 but would use again”

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Posted 4 years ago

“Great service and great prices of top brands”

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Posted 4 years ago

“Good quality products, good service my only complaint would be the £6.99 minimum for p&p! There are thousands of company’s that offer it from free! Even £2 or £3.”

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Posted 4 years ago

“Ordered an item, sent wrong size, ordered again sent wrong size, absolute shambles. Had to use another store, wouldn't use again.”

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Posted 4 years ago

“I've used Cruise a few times now and find it easy to shop for quality clothes. Delivery is spot on, and I'll continue to use ou web site for further orders. Many Thanks”

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Posted 4 years ago

“Feeling disappointed spent over £500 on Black Friday sales was within the terms and conditions and still havint recived my voucher £100 was went to be emailed by 12 none 4 December didn’t happend such a rip off”

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Posted 4 years ago

“Quick delivery but ridiculous that it cost £10 to return a pair of jeans and that was standard return”

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Posted 4 years ago

“Ordered next day delivery on Tuesday, not coming until tmrw and missed the event I bought the item for”

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Posted 4 years ago

“Have ordered often over the last 5 years, my last order I had to return my items as they didn’t fit , I sent my parcel Monday and by Tuesday afternoon my refund including my original postage charge was sat in my pending box of my PayPal account. I had to pay for the return postage but as they have refunded me everything and it’s moved so quickly I would happily do it again. As always super happy with service.”

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Posted 4 years ago

“I shop here often with good and speedy service. However, was promised a voucher from the Black Friday sale today but never received it.”

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Posted 4 years ago

“Ordering was easy and my order arrived very quickly. Will use again. Only issue was the security tag was left on but I popped into the Cruise shop who removed it without ant fuss. Perhaps not so easy if you don't have a Cruise shop nearby.”

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Posted 4 years ago

“I would give it none if I could absolute appalling customer service after sending me a faulty item, an absolute disgrace”

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Posted 4 years ago

CRUISE is rated 3.9 based on 11,531 reviews