CRUISE Reviews

Name: CRUISE
Rating: 3.91

3.9 Rating 11,531 Reviews

70 %

of reviewers recommend CRUISE

3.9

Based on 11,531 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

0845 1641758

Email:

customercare@cruisefashion.com

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Paniz

CRUISE 1 star review on 30th September 2022

EllieD

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Sent a Hugo boss tshirt back that I brought from you because it wasnt suitable. Asked for a refund and never received it. Poor”

Helpful Report

Posted 5 years ago

“Hi, Just a quick question, the sweatshirt I bought cost me £200 but on opening the package the tag said £190. Why is this?”

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Posted 5 years ago

“After spending £150 on a Vivienne westward shirt then have to pay a £5.99 delivery charge ridiculous.”

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Posted 5 years ago

“Everything I've ordered arrives on the exact day they've said.”

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Posted 5 years ago

“Poor may seem a bit unfair but let me explain. Purchased a number of items via Cruise sale (outlet). Opted for next day delivery at £9.99 as the week delay for £3 less was less preferred. Bought more than 1 of same style/pair for size, so I knew there would be at least 1 X returned item. As it was I returned a couple of items. Before doing so, I asked my local store in Glasgow (who also stocked the items at same sale price!) if I could return to the store. They said no I couldn't. So paid a further circa £15.00 to return the unwanted items when I could have taken to store as I had a purchase to collect in store anyhow! Very disappointing and makes the sale less appealing given the unnecessary shipping costs. Definitely won't be buying from Cruise online again and given current sentiments, may avoid this retailer altogether.... Plenty of alternatives for retailers aspiring to deliver an improved customer experience. Disappointing Cruise.”

Helpful Report

Posted 5 years ago

“Over priced delivery”

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Posted 5 years ago

“I order a lot on line and this is one of the best sites and delivery is so quick”

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Posted 5 years ago

“Excellent quality excellent design excellent delivery time , lovely garment & universal size wise as in you can make extra holes in if need be- would recommend buying Vivienne Westwood orb belt £145 one”

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Posted 5 years ago

“Quick delivery and items as described, great service.”

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Posted 5 years ago

“Clothing always well packaged and fast delivery. Easy to use Web shopping”

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Posted 5 years ago

“easy website to find the product your looking for.”

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Posted 5 years ago

“Nice collections”

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Posted 5 years ago

“Great choice of clothes,very prompt delivery.”

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Posted 5 years ago

“Excellent service and a equally good returns policy.”

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Posted 5 years ago

“Last order i will be placing with you Jacket not as described with a logo on the sleeve not shown in a picture Zipper was too small even though its same make as jacket and same as other boss items I have Postage not far too expensive and paying to return items is also now an issue as most companies do it free 10 pounds postage just too look at an item or try it on Regards David”

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Posted 5 years ago

“Excellent service,sizing spot on.”

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Posted 5 years ago

“Excellent service quick and reliable product as described.”

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Posted 5 years ago

“Tried to order YSL bag via My Thesrsa first. Had issues with the order due to security around the fact my uncle was the card payer and then it was cancelled. Missed the important date for the gift as a result and no real apology. Went online and found the bag on your site. No issues with payment, speedy delivery and bag was £105 cheaper. Only feedback is that your site wasn't obvious when I done my initial search.”

Helpful Report

Posted 5 years ago

“High brands normally have free delivery, makes no sense u sell nice posh brands and want to add up the delivery, i love Cruise n their variety, but the delivery has never impresed me to think that cruise goes the extra mile to make a good impression! Im sure Cruise can afford it :) as added value”

Helpful Report

Posted 5 years ago

“Everything I ordered all came on time and good buy saved a bit on high street prices recommend 👍”

Helpful Report

Posted 5 years ago

CRUISE is rated 3.9 based on 11,531 reviews