CRUISE Reviews

Name: CRUISE
Rating: 3.91

3.9 Rating 11,531 Reviews

70 %

of reviewers recommend CRUISE

3.9

Based on 11,531 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

0845 1641758

Email:

customercare@cruisefashion.com

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Paniz

CRUISE 1 star review on 30th September 2022

EllieD

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“order came T-shirt still had tag onit meant to send new 1 didn’t return money, now can’t get it at sale price , very poor.”

Helpful Report

Posted 4 years ago

“Fast delivery service Clothes as always are top quality”

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Posted 4 years ago

“Fast delivery and a good price in the sale. Not the best packaging for a jacket that cost a bit. Would also be nice to have prepaid returns, not a problem this time as I’m keeping the jacket.”

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Posted 4 years ago

“Amazing !!!! Placed a order Sunday afternoon and had my delivery Monday night”

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Posted 4 years ago

“Purchased Balenciaga Triple S as a gift. Sadly they arrived in a bashed and torn box. Not exactly pretty presentation and considering the money that was spent - very disappointing. Daughter however delighted with her new trainers.”

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Posted 4 years ago

“I received two orders both with the wrong products and was told this was the right products. There must be something wrong with the cruise website. Very poor customer service experience.”

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Posted 4 years ago

“Ich habe meine Bestellung nie erhalten!Bitte um Geld zurück!Es war der Belinda Plunge Bra von Agent Provocateur. Lotte Virnich”

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Posted 4 years ago

“Great service and super fast delivery. Thank you”

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Posted 4 years ago

“My first order with Cruise fashion went… My first order with Cruise fashion went good. I ordered a pair of Balenciaga shoes and received it 3 days later. For my second order I place an order of 9 pairs (almost £4.000) . One day later I placed an order for 2 more pairs. this is where it all went wrong with their service. The last order with the 2 shoes arrived after 6 days. One of the item came incomplete without dust bags and spare laces. Nothing major but not the best service. Now 2 weeks later I'm still waiting for my large order which still has not even been shipped. Contacting their customer service through Instagram or Facebook doesn't help and they won't even reply. 2 days ago I received a reply from cs'@'sportsdirect.com (so totally different from cruisefashion). I understand that it's same company but very confusing for a lot of people. People; Please be aware Cruise Fashion IS THE SAME as Flannels. Don't be fooled. same website/ same stock just the looks of the website are different. Contacting Flannels doesn't help either and they just tell to contact Cruise Fashion again. HORRIBLE service by CRUISEFASHION, SPORTSDIRECT & FLANNELS”

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Posted 4 years ago

“Shock at the cost of retuning Jimmy Choo trainers that where too big . Cruise wanted Royal Mail tracked delivery £28 . Never again will I order from this store when they insist on tracked returns at the senders cost.”

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Posted 4 years ago

“great deal and fast delivery”

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Posted 4 years ago

“Very good service.I recomend this store.”

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Posted 4 years ago

“Always great service and delivery will continue using”

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Posted 4 years ago

“Great delivery”

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Posted 4 years ago

“I ordered on 17/5/20. The dpd delivery driver left the parcel at my bins in full view of everyone and it was took. We’re now on 18/6/20 and still no correspondence from cruise or refund. Despicable customer service levels!!!!!!”

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Posted 4 years ago

“Really happy with the swift service.”

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Posted 4 years ago

“Ordered shoes for my boyfriends birthday. They came looking like they had been worn. However, customer services were amazing in resolving the issue very efficiently. Organised free pick up of the faulty item and sent out a replacement ASAP. Ordered from cruise before and never had a problem before so understandably mistakes happen but amazing customer service from Laura.”

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Posted 4 years ago

“I ordered a pink stoneisland jumper twice now and both occasions I was refunded the next day as it wAsnt in stock, I only reordered it again as I presumed weeks later it was now back in stock , why are you advertising stock you aren’t holding in your warehouse,”

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Posted 4 years ago

“Postage is expensive. Similar sites charge less and offer free returns. I find that disappointing and it puts me off using the site.”

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Posted 4 years ago

“My daughter is very pleased with her jumper 😊”

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Posted 4 years ago

CRUISE is rated 3.9 based on 11,531 reviews