CRUISE Reviews

Name: CRUISE
Rating: 3.91

3.9 Rating 11,532 Reviews

70 %

of reviewers recommend CRUISE

3.9

Based on 11,532 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

0845 1641758

Email:

customercare@cruisefashion.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great brand Quality ,great packaging Fast delivery Thanks 👍”

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Posted 5 years ago

“Great designer clothing only downside expensive delivery costs”

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Posted 5 years ago

“I’ve been shopping in Cruise in Edinburgh for over 25 years. Sadly the customer experience is increasingly poor...limited Instore offering meaning I have to shop online. However, Cruise struggle to compete there as similar retailers that I use selling high-end men’s designer clothes have free next day shipping and free returns. Cruise have adopted the same process as their low end sister companies like USC...expensive shipping and returns now at customer’s cost too. I want a customer experience synonymous with the £ I spend and the brands I buy...instead Cruise under MASH abandoned their loyalty scheme and are now closer to a Sports Direct...The end is near for me...”

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Posted 5 years ago

“Great purchase super fast delivery many thanks”

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Posted 5 years ago

“Ordered on a Saturday night delivered on Monday, Canton ask for a better service than that”

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Posted 5 years ago

“Cant believe we have to pay for delivery really poor especially when you are paying premium”

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Posted 5 years ago

“Excellent service”

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Posted 5 years ago

“Smooth transaction and fast delivery.”

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Posted 5 years ago

“Absolutely love your product range. Website great but the only reason I wouldn’t shop with you all the time is because of your returns system. With Net a Porter, OUTNET and Farfetch returns are so quick, free and simple. I order on line because I don’t have time & the cost & time to go to a post office is prohibitive for me. Change your returns system and I would shop with you 24/7!”

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Posted 5 years ago

“Excellent service, fast delivery”

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Posted 5 years ago

“Not happy never got the 20% off that I should have got. Applied the code and it wasn’t deducted. This happened before and you corrected it but customer services refused this time.”

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Posted 5 years ago

“Bought 4 things in line in the sale of an extra 20% weekend discount. Sent 3 of the 4 things back as they’d sent the incorrect sizes I. All the clothing. Only the pants were the right size. Now I’m going to have to reorder again and the extra 20% discount has expired! Great!”

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Posted 5 years ago

“Awful company. Ordered £353 and they have not arrived. I have been waiting since last month for somebody to resolve this, they told me 24 hours with an update but nothing and they’ve only responded after I chased for me to wait. They’ve got my money and now don’t care. I would not waste your time, once they have your money they don’t care”

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Posted 5 years ago

“Good quality service as usual”

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Posted 5 years ago

“Very pleased with my online shopping experience at Cruise -first time online experience with them but a regular Cruise customer at my local branch . Both items I purchased were under half price in the sale, an incredible saving ,arriving in perfect condition as described on the website -fitted beautifully I followed the size chart on their website. all arrived quickly I paid the standard £6.99 ( it's a little pricey for delivery-but I definitely wanted the items /they were at an excellent price heavily reduced so it offset the delivery costs -when I weighed it all up -beside when I've looked at full price stock & purchased in my local store in Derby who get 5* for service too the store didn't have the items I wanted , the only reason I did an online order --I understand they can't carry every line on a website & my purchases were outlet/clearance items anyway . I've noticed the prices in Cruise are usually better than the other big name shops luxury fashion -so overall if I had to buy something online even with the delivery cost it works our less than I would pay elsewhere -I like clothes but am partial to a bargain too. Thankyou it was a really good experience- emails from Cruise about my orders progress , then from DPD with multiple options to let them know if something had changed between placing my order & delivery time -so my collection point could be changed etc . I really wasn't expecting all of those updates( having read a lot of terrible reviews about cruise online service/delivery service ) I usually order in store with my local branch but the items have to be £100 each, on this occasion both of mine were just under -however Ive never had a problem with the instore service I've been shopping with them for years . For clothes I don't do a lot of online shopping mostly only for groceries & household electrical items. So can't compare to other clothing companies. This is my first online purchase with Cruise I can't fault any of the experience I had with the service/delivery or products they sell . read the reviews about their online 1st , honestly all those complaints did put me off made me hesitate-to use online even though I purchase instore about once a month with no problems. I even went onto their contact us /frequently asked questions on their web page . A lot of those fully answered half the complaints/ bad feedback I read and also there is phone number for online customer service under contract us on their web page - Many bad reviews said their wasn't. It was a fast ,seamless , & really easy experience, I honestly wasn't expecting it to be any good . I don't usually reply to requests for customer feedback either . It's 5/5 because I got exactly what I ordered ,delivered exactly when they said they would be . I'd give 10/5 just for the amazing saving & price I paid . I would definitely do online order again .Thankyou Cruise”

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Posted 5 years ago

“No issues at all”

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Posted 5 years ago

“very nice products”

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Posted 5 years ago

“Most items OK could do with better photos of items and size description”

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Posted 5 years ago

“Received a jacket on Friday for a night out on Saturday, got the iteam and was about to leave untill a family member pointed out a small rip on the left arm.”

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Posted 5 years ago

“Love Cruise, if you want quality which lasts this is thee place to buy. I adore the packaging you receive the clothing in, use these cloth zip bags when I go on holiday. All round perfection.”

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Posted 5 years ago

CRUISE is rated 3.9 based on 11,532 reviews