CRUISE Reviews

Name: CRUISE
Rating: 3.91

3.9 Rating 11,531 Reviews

70 %

of reviewers recommend CRUISE

3.9

Based on 11,531 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

0845 1641758

Email:

customercare@cruisefashion.com

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Paniz

CRUISE 1 star review on 30th September 2022

EllieD

Anonymous

Anonymous // 01/01/2019

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“Accept for slow delivery”

Helpful Report

Posted 5 years ago

“Really impressed quick service quality products”

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Posted 5 years ago

“Iv received the incorrect size trainers. The box has size six on as we ordered, but a size four inside. Customer support told us to exchange them at flannels in metro center but shop said it isn’t possible! What a fart on! it’s still not resolved Alicia my daughter got size four trainers for her size six feet on her bday off her Dad!!! I’ll try to correct in Newcastle on Sunday as advised by another member of your customer support when I arrive home tomorrow (Saturday) from working away before i go away again on Monday. Not a great experience!!!”

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Posted 5 years ago

“Good service but delivery charge is a bit much!!”

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Posted 5 years ago

“Awful customer service. Ordered a pair of shoes, received the wrong colour and they were then sold out. Spoke to someone on the phone from customer service who was beyond rude basically refusing to put a manager on... I have a right to ask for that as a customer. Whole experience from start to finish was disastrous.”

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Posted 5 years ago

“Happy enough with service just disappointed in presentation of the parcels lately no nice bags to reuse”

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Posted 5 years ago

“It's very kind shopping with Cruise. Very professional and safety. Thank you for that.”

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Posted 5 years ago

“promt and fast delivery.”

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Posted 5 years ago

“Badly packaged! A beautiful and super-expensive dress arrived extremely creased, in a plastic bag. Customer services were disinterested with some lame excuses! Sadly, Cruise is Not the luxury shopping destination it is trying to be”

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Posted 5 years ago

“Jacket was tightly squashed into tiny bag presentation could be better stone island patch crumpled due to this.”

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Posted 5 years ago

“I love this store, and online delivery is so quick, why shop anywhere else?”

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Posted 5 years ago

“I had made an enquiry about my parcel not being delivered and waited a few days, today I called back for an update when I was told it would be a few more days to find out. 10 minutes after that phone call I received an email saying they had sufficient evidence it had been delivered and there’s nothing you can do which is a lie. Quite disgusted you guys didn’t have the decency to do a thorough investigation and just fobbed me off which has left me out of pocket without the outfit I needed for the weekend. Safe to say I won’t be recommending cruise to anyone I know.”

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Posted 5 years ago

“Great service with sublime responsiveness to issues”

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Posted 5 years ago

“Very low price and fast shipping. Beautiful jacket. Thanks!”

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Posted 5 years ago

“Great service. Prompt service and helpful. Good delivery too.”

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Posted 5 years ago

“Was disappointed by the customer service or lack of. I placed an order and didn’t hear anything for 4 days. When I called to find info I was told it was being picked from the warehouse but there was low stock Hence the delay, but there was nothing to suggest my order wouldn’t be dispatched. The next morning I woke up to a cancellation e mail without any communication from anyone. Had I had this I would have explained that I would happily have the next size up... instead I had to re order myself and wait 4/5 working days to get my initial £300 back. Good product but poor service - also, delivery charge at £6.99 is pretty poor when ordering an item of that expense. Way more than your competitors...”

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Posted 5 years ago

“Normally very good but incorrect shoe size just came now it costs me to return them”

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Posted 5 years ago

“I think it’s terrible the £6.99 delivery charge you have to pay”

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Posted 5 years ago

“Great clothes Great delivery speed Great updates”

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Posted 5 years ago

“Great service ,prompt deliveries with up to date progress”

Helpful Report

Posted 5 years ago

CRUISE is rated 3.9 based on 11,531 reviews