CRUISE Reviews

Name: CRUISE
Rating: 3.91

3.9 Rating 11,531 Reviews

70 %

of reviewers recommend CRUISE

3.9

Based on 11,531 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

0845 1641758

Email:

customercare@cruisefashion.com

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Paniz

CRUISE 1 star review on 30th September 2022

EllieD

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have not received my order. No dpd courier has knocked on my door and not order has been recieved myself or any of my family members. I have also checked with neighbour's but they have also not got my order.”

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Posted 4 years ago

“I am really happy about everything! Very fast shipping!”

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Posted 4 years ago

“Cruise fashion or flannels has an amazing range of high end designer products to choose from. And the prices are very competitive with the likes of bicester village etc. However thier returns policy is appalling!!! Such a big company and how can you not have a free returns scheme with any courier company? Just appalling!!!!”

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Posted 4 years ago

“Sent me wrong T-shirt that was £30 less than what I paid for.”

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Posted 4 years ago

“Ordered a T-shirt online and although the correct product codes were on the T-shirt it wasn’t the one advertised online.”

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Posted 4 years ago

“Incredible service. Ordered on the afternoon, and it arrived the next day.”

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Posted 4 years ago

“Excellent as always!”

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Posted 4 years ago

“Good range of items on offer and competitive prices. However having ordered online for delivery I was very disappointed at how my item (stone island over shirt) was delivered: in a plastic bag, thrown on my doorstep, on a cracked hanger. Not ideal when gifting.”

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Posted 4 years ago

“Order number CRUS40000060395094 I ordered an item which must of been a children’s size cap which was not mentioned in the description and to return the item this cost me money, you would think free returns would be included like other successful retailers. My order was refunded however they did not take into account the £6.99 delivery I paid for. I am very un happy with this service, the customer care team are also very ignorant.”

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Posted 4 years ago

“I brought a Calvin Kline jumper that was a medium and it was massive and when I say massive it was like it was for a XL And it said in the jumper printed a medium,I’m disappointed in my purchase due the that reason”

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Posted 4 years ago

“Last item had holes in it”

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Posted 4 years ago

“Bought online and it was easy, good choice and quick delivery.”

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Posted 4 years ago

“Ordered tops for sons birthday great service again thanks 😊”

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Posted 4 years ago

“Good selection of luxury goods.”

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Posted 4 years ago

“Excellent service and efficient delivery despite being an international delivery amidst of a pandemic.”

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Posted 4 years ago

“Easy. Fast. Quick delivery in time of disaster as it is!”

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Posted 4 years ago

“Case number 83323. I had a shockingly bad experience with your Customer Services team, when I was sent the wrong item. The company did not even acknowledge that they had sent me the incorrect item, despite the fact that the item I received - a Men's Pyrenex Jack Logo Cap - is not even available for purchase on the Cruise website. A Junior Boy's version of the Jack Logo cap is available, but not a Men's version - it was the Men's version I received. My actual order was for a Men's Pyrenex Mike Logo cap, but because on the order confirmation it stated Jack Logo and that is what I in fact received (incorrectly), the Customer Services Rep - Chloe - kept reiterating that as I had received what was stated on the order confirmation, it was the correct item I'd received, and refused to accept that it wasn't even available to purchase on your website. Not only that, she kept repeating that I had to go to the trouble of returning the cap, even though this was the company's error not mine, and refused to acknowledge my concerns about risking my health to go to a post office to do this, in the current climate with the risks of contracting coronavirus. I do not see why I should have to do this, given that it was the company's error not mine - there was no acknowledgement of this point either. I'd like a senior manager to have sight of this, as I am an extremely unhappy customer. I just want my money back now, as clearly there are serious issues with your systems if you can send me an item incorrectly that isn't even for sale on your website. Finally, I even offered to send a photo of the incorrect item, but there was no acknowledgement of that offer either. Thank you, Victoria Grant”

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Posted 4 years ago

“Hi I bought trainers but the box was in terrible condition and the delivery man tried to give it to next door but as I had the delivery time so was able to watch for the delivery and had to go out to stop him apart from that was happy with the trainers just a shame about the box as I keep my trainers in the boxes meany thanks”

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Posted 4 years ago

“Very satisfied with the service Cruise provide. Have ordered many times and have never had a problem, would highly recommend.”

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Posted 4 years ago

“Goods delivered very promptly considering the current circumstances. Competitively priced for what I was looking for. Website easy to use.”

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Posted 4 years ago

CRUISE is rated 3.9 based on 11,531 reviews