Cult Beauty Reviews

Name: Cult Beauty
Rating: 1.78

1.8 Rating 323 Reviews

19 %

of reviewers recommend Cult Beauty

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Metrics

1.8

Based on 323 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 50%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone

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Cult Beauty 1 star review on 29th September 2023

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bad customer service. Do not reply to emails. Can never speak to anyone”

Helpful Report

Posted 3 years ago

“Appalling customer service AVOID Appalling. Ordered online( as obviously no shops open and no testers anywhere) lots of items, including two foundations at £34 each. On opening the box, could tell immediately they were too yellow in shade for me, so returned straight away. Wouldn't of worn even if shade was OK as smelt off. Sour smell. Box arrived damaged on one. Just had email saying look like been used and they won't refund! Why would I use if not right shade?!!!? Disgusting customer service. Making false accusations. Id give zero stars if possible. Will not shop with them again and will fight to get money back. BEWARE- reading these reviews shows how terrible they are”

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Posted 3 years ago

“The product they delivered seemed fake and caused an awful skin irritation on my face that I needed medication to resolve.”

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Posted 3 years ago

“Still haven't received my order for almost a month now.My parcel is stuck in my country's post office and i have no idea if it will be delivered to me.My parcel incurred tax from customs which I had already paid online.This was my first time to order from cult beauty and I was so disappointed.I understand that it is my responsibility to pay the tax that might be incurred but I also think that you have a responsibility to inform your customers whether their parcel will be delivered to their addresses or we will have to get it from the post offic Taking a cab from my place to the post office is almost half the price of my order and it is really frustrating.I even emailed the customer service but it is already 72hrs and still no reply.So here I am wondering what will happen to my first order from this CULT.Never again❌”

Helpful Report

Posted 4 years ago

“Absolute scam! Terrible experience! Ordered expensive skincare for 200$. When arrived, one item's lid has obviously not been properly closed by them, and all the fluid was in the package spread on the other items, all wet and dirty and disgusting. Obviously not in any condition to use or give as a present as I intended to. I mailed the customer service, they immediately said they'd refund the price. The refund was freaking 10$. Absolutely hilarious! Will never order again! All further emails have been ignored completely. Be careful! Absolute scam!”

Helpful Report

Posted 4 years ago

“CHEATED & LOOTED. For the first time, my wife ordered 8-9 items from Cult Beauty to be delivered to Oman. To our surprise, once we received the delivery around 4-5 main items were missing, even after paying fully for all the items. Even the bill inside the box shows all the items are being paid for. Its been over 10 days since we are sending them repeated emails without getting any response. To add to our horror their phone line are also not working. It's absolutely a dead silence at their side. We are feeling cheated on POOR DELIVERY and WORST CUSTOMER SERVICE by Cult Beauty.”

Helpful Report

Posted 4 years ago

“Absolutely terrible service, Their product smelt weird and had only been here a month. Staff were rude and condescending and only offered me a store refund as a "show of good faith". However I was told that it was my fault for "stockpiling" the product as it was natural. I bough the product late april and it has a shelf life of 12 months. Wouldnt order from them again. Very dissapointing”

Helpful Report

Posted 4 years ago

“Great looking website lured me in but all style no substance. Ordered package, I tracked on Hermes, looked dodgy as they said they tried to deliver but I knew this was false. Contacted CB, they said the parcel was lost and issued a refund straightaway (great!) and a 10% discount on next order (not so great as I had ordered with an introductory 15% discount). Couple of days later had a text from Hermes saying the parcel was coming (unexpected but this was promising- I was hoping the parcel would arrive and I could then contact CB to cancel the refund/repay). Parcel arrived and was suspiciously light but didn't look tempered with and was closed. Opened it and it was full of tissue paper, the packing slip, the CB catalogue and a free sample. Not quite the £100 order... Contacted CB to let them know and they were uninterested. Anyway, a whole lot of faff for nothing. Use Lookfantastic. Classing this as a damaged item as the box did not contain the items.”

Helpful Report

Posted 4 years ago

“AVOID! Very poor customer service experience! Ordered 2 items. Didn’t arrive on time. Suspected something was odd (the product was with the courier without any movement for a long period, which was unlikely considering they were making timely deliveries to me from other companies). Highlighted this to their customer service. Got an incompetent person, Linda. She asked me to be patient instead of checking. Waited. Sent another mail after their stipulated “5 working days”. She said it’s likely lost. Well Linda, had you checked on day 4, when I raised my concern, you would have realised that early and saved me the trouble of drafting another mail! She gave me options- 1) could send products again 2) refund. I chose refund and made the mistake of mentioning in my mail that “I had to get replacement products since I did not receive any products from them” as my reason for not wanting to wait and have her send them again. She chose to interpret it as “cult beauty” sent me the “replacement” products and asked me why I need a refund!!!!! Do these customer service people not have access to any information on our accounts or orders or deliveries?!!! Linda, where do you have any information showing any delivery to me from Cult Beauty?!!!! It’s appalling how lazy and inefficient they are!!! All you need to do is check..do your job..take complaints seriously! How difficult is it?! I am still mailing this person. Please pray I get my refund. Guys, shop from lookfantastic. I must have spent a £1000 on their site and there’s never been a problem. *knock wood Hope this review helps someone.”

Helpful Report

Posted 4 years ago

“AVOID. Think twice about using this company. Ordered 4 items, never arrived. Queried, told 3 of the items were out of stock and the 4th item would be reordered. This never arrived. It is clear that there is systemic failure combined with poor customer service within this company. AVOID.”

Helpful Report

Posted 4 years ago

“think twice before ordering. very very poor shopping experience. Waiting for delivery for 30+ days. they even didn't bother to contact me to inform that the package was not shipped by their carrier (for some reason on their side/ it was an international order). When I asked what happened they apologized and promised to send again promptly again and it's been another 2 weeks when I need to chaise them again.”

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Posted 4 years ago

“I have received an product which expiry within 2 months!”

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Posted 4 years ago

“Worst place to order from. Not able to contact them, item has not been delivered after waiting 35 days. Appalled”

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Posted 4 years ago

“Very poor customer service. No chance to contact with them.”

Helpful Report

Posted 4 years ago

“There is no tracking updates of my order since 11/3/2020 and they refused to refund me their only response is to wait I have been waiting for 48 days be careful they have a bad customer service”

Helpful Report

Posted 4 years ago

“There is no tracking updates of my order since 11/3/2020 and they refused to refund me their only response is to wait I have been waiting for 48 days be careful they have a bad customer service”

Helpful Report

Posted 4 years ago

“Bought one order but they charged my TWICE within seconds. Unauthorised transaction. No replies to emails Stealing money Please avoid this company Will have to report to trading standard”

Helpful Report

Posted 4 years ago

“VERY BAD!!! Stay away. They sent me the wrong product and I paid for next day delivery and didn’t get it next day!!! They wont even reply to my email Please DONT order from them!!!”

Helpful Report

Posted 4 years ago

“THE WORST COMPANY I HAVE EVER ORDERED FROM. I paid for next day delivery and I got my parcel 2 days later, and when I looked inside it wasn’t what I order. THEY SENT ME A WRONG ITEM. I sent them 2 emails and I had no response so far. Please avoid, they are extremely unprofessional.”

Helpful Report

Posted 4 years ago

“I don't usually write reviews but the service from this company has been so appalling. I would urge other people not to use them unless you absolutely have to. I placed a large order with them and the courier just left the package on my doorstep in full view of the street. Of course it was taken. I understand this is the delivery company's fault but Cult owe it to me as their customer to help resolve the issue. Even though it was very clear what had happened [the photo on the delivery co's own site proves this & their own site also states the doorstep is not a defined safe place], rather than refund or replace the items, they have just repeatedly said they need to contact the delivery co [why?] and left me out of pocket with no idea what's happening. They don't answer the phones or reply to emails. I understand that they will need recompense from the delivery co. But they chose to employ that company [a notoriously bad one] and they sent the package out without requiring a signature. I ordered in good faith from them, paid my money and have not received the products. And it's been a nightmare trying to resolve this. Any decent company would replace of refund without delay.”

Helpful Report

Posted 4 years ago

Cult Beauty is rated 1.8 based on 323 reviews