Cult Beauty Reviews

Name: Cult Beauty
Rating: 1.76

1.8 Rating 330 Reviews

19 %

of reviewers recommend Cult Beauty

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Metrics

1.8

Based on 330 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 50%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone

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Cult Beauty 1 star review on 29th September 2023

Anonymous // 01/01/2019

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“Good price Molton Brown shampoo and delivered on time.”

Helpful Report

Posted 2 years ago

“Missing order with Hermes, replacement package was sent out 7 days later, minus 2 items (I was not told it would be minus 2 when sent). I asked (via delayed messages...there's no customer service phone number) when my other 2 items would be sent. Was told within 48 hours. Two weeks, and about 20 useless messages later, I just want Cult Beauty out of my life now. Will never use them again, and I was a regular customer. DO NOT PUT YOURSELF THROUGH THE STRESS OF THEM.”

Helpful Report

Posted 2 years ago

“I had my first order delivered today, it was within estimated shipping date and I live in Europe. Nothing was missing and everything was in the condition it should be. I was so horrified reading the reviews after I ordered. I've basically seen negative reviews for about nearly every online beauty shop, so I believe the ratings are so low because people who usually leave a review are the frustrated ones and not the happy ones. I'm far than lucky in general so I don't believe I was lucky with hundreds of orders I've made all these years from sites with very low ratings like cult beauty.”

Helpful Report

Posted 2 years ago

“Terrible service Two lost orders Promised replacements when finally received a response Replacements not forthcoming Order no’s 354079719 and 354034167”

Helpful Report

Posted 2 years ago

“Gutted my dismal service. These people are like total robbers and I can't understand how they get away with it? You just go round and round in circles with their non existent customer service who promise to get back and never ever do. Ordered advent calendar (over £200) 3rd November, had a right week of it with Hermes saying they couldnt access the Geo Fence, then had tried but I wasn't home (they hadn't I was home all day and anyway I had left instructions for it to be left in the porch) and then finally on 11th November at 8.49pm it said they would deliver that day and at exactly the same time 8.49pm it said it was delivered and the same thing happened to someone else in my village with the same item from the same Company. Cult insisted that I fill in a form sent by PDF not word so was difficult to get that sorted. They said Hermes insisted on it before investigating. It is now 7th December, I have no present, no refund and everytime I contact them they promise they will look into it and don't hear anything back until next time I contact them. No contact phone number for them. Please do not waste your money as I have done.... or your time. Never been treated like this by any company before in my life.”

Helpful Report

Posted 2 years ago

“I've been waiting for over three weeks for my products....now I'm not sure if the website is legit or not....”

Helpful Report

Posted 2 years ago

“I've been waiting for my deliveries for more than 30 days . No explanation from Cult Beauty. I can't even find mailing address to mail them.”

Helpful Report

Posted 2 years ago

“no parcel received, no refund received and I have chased them literally every day. This used to be a good place to buy from but now it is appalling.”

Helpful Report

Posted 2 years ago

“No invoice in packaging so difficult to find out how to return appalling customer service never again”

Helpful Report

Posted 2 years ago

“I've been waiting for my deliveries for two weeks now - both of which keep getting delayed by Hermes. No explanation from Cult Beauty who emailed me saying it was delivered but Hermes says it's not! Zero response from them. AVOID. Am trying to get my money back.”

Helpful Report

Posted 2 years ago

“Appalling service and delivery. Hermes said out for delivery then status suddenly changed to delayed and that's it, been in a loop of delayed, then at depot, then delayed ever since. Hundreds of pounds. Thankfully with Klarna so have reported via them. Tried to cancel and got no where, and the customer service just posts the same message over and over that nothing they can do. Will never order from them again as all of the past 4 deliveries have been the same with only 50% of them ever arriving and had to get refund via Klarna. Annoyingly they are the only stockist of what I wanted.”

Helpful Report

Posted 2 years ago

“My parcel still hasn't arrived as still with Hermes after 1 week!!!”

Helpful Report

Posted 2 years ago

“Order never arrived, unable to contact by phone, message said they don't answer the phone! The email they give send a response saying nobody monitoring the box contact via Web chat, web chat offline, very convenient!!!! DO NOT ORDER OF THIS COMPANY, luckily i paid by paypal so got my money back through them, otherwise would still be waiting for my order and £27 worse off.”

Helpful Report

Posted 2 years ago

“Avoid this trash place at any cost. Never got my order, also after being multiple times in contact with the customer service they told me after a month (7-8 times they told me they are sending it) that my item is out of stock and the item they tried to send me is gone somehow. What a joke”

Helpful Report

Posted 2 years ago

“Items not delivered after first attempt and I wasn’t home. No attempt at redemuvery. No response from either Hermes or Cult Beauty. I would avoid them like the plague - rubbish service”

Helpful Report

Posted 2 years ago

“Would have been no stars. Delivery of my item has given me mental health issues this week. Finally after 3 cancelled slots on 3 separate days, I got notice that it arrived not at a time slot that was given. I was in the office but could see a pic from Hermes that it was on my doorstep (not my safe place) I rushed home and of course it was not there and they’re making it difficult for me to get money back I wish I’d read these reviews before ordering. Very angry at this time wasting company.”

Helpful Report

Posted 2 years ago

“Disgusting company. I returned 4 pillowcases 3 of which I didn't even take out of the boxes. They said they were damaged!!! Trying to get a refund for 3 unopened pillowcases and one which I had taken out of the box and folded up carefully was like trying to get blood out of a stone. I would NEVER order anything from them again. And if you happen to read this review before ordering from them please note there reviews on their site are monitored and only put there BEST reviews on there. THEY ARE THE WORST COMPANY THAT I HAVE EVER PURCHASED FROM WITH ZIRO CUSTOMER SERVICE.”

Helpful Report

Posted 3 years ago

“Utterly appalling service. Several high value parcels just “disappear” 🤔 and nothing gets done. Why a high end company like this uses Hermes - god knows - but the combination is utterly toxic! Useless Customer Service as well - never reply! AVOID!!”

Helpful Report

Posted 3 years ago

“You will go around in circles asking for a refund. I keep getting told my returns parcel hasn’t been received by them but it has as I’m able to track it via my postage reference number. Every single day I am trying every different platform to communicate to send them proof of postage for my refund to come back to me and still no refund! If you want a refund you will go around in circles for days/weeks trying to get it”

Helpful Report

Posted 3 years ago

“Disgusting company. I returned 4 pillowcases 3 of which I didn't even take out of the boxes. They said they were damaged!!! So no refund. Really appalling.”

Helpful Report

Posted 3 years ago

Cult Beauty is rated 1.8 based on 330 reviews