Cult Beauty Reviews

Name: Cult Beauty
Rating: 1.75

1.8 Rating 335 Reviews

19 %

of reviewers recommend Cult Beauty

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Metrics

1.8

Based on 335 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 50%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone

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Cult Beauty 1 star review on 29th September 2023

Anonymous // 01/01/2019

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“Robbing baskets My wife bought me an expensive spray for our anniversary for 300 pounds. Bond 09 governor Island. She received the item late and when she opened the box it was empty. After raising a complaint and an apparent investigation they can't and won't do anything. I am left without my 18th Anniversary gift and the wife is out of pocket 300 pounds. Robbing baskets. Only buy from this company if you want rubbish customer service and if you like to be robbed.”

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Posted 2 years ago

“Horrible automated customer service, by message only. Useless in case of an issue. Highly suggest to shop elsewhere even if it means paying a little bit extra.”

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Posted 2 years ago

“Have ordered same day delivery on a rather expensive order. Went on live chat to see where it had gotten to as I received no confirmation email of my order, the live chat didn’t answer any of my questions in over 20 minutes so I wrote an email. Two emails written now and no response from cult beauty at all. I have no idea where my delivery is now. I am going to complain further about this. Worst customer service I have received, very disappointed definitley not what you expect from such a big and well known and used brand.”

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Posted 2 years ago

“I had placed order on 26th July and after 11days of wait they r saying I can take refund and that to 10Aed less in the refund. I would recommend not to shop with them anymore. Customer service is so bad. They r so rude they keep repeating the script. It started happening since the company is taken over. Earlier they had amazing service and parcel use to rch within the timeline”

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Posted 2 years ago

“The box came almost completely destroyed, with tags on it from the carrier saying it was received unsealed and damaged. Why they gave it to the carrier like that in the first place, or the carrier proceeded to ship is a mystery. On receipt, the contents had leaked and the spray nozzles had detached, and one was entirely missing ( and the one that was still in the box keeps falling off after being re-attached). I sent pics and they keep emailing demanding pics of the damage TO the product, as if dried up leaks, or loss of volume in a spray bottle even COULD be depicted. They have offered NO solution other than demand more proof. I am contesting the charge and expect a full refund from the Credit Card co.”

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Posted 2 years ago

“What happened??? The orders used to arrived packed perfectly but the last 2 orders (worth in excess of £400) have been in crumpled boxes, damaged or missing. I'm sad to say this is now the end and I will not be using cult beauty again.”

Helpful Report

Posted 2 years ago

“Absolutely terrible service. Cult refused to refund me for product I paid for but NEVER received. All they kept saying was "We've looked into it, there is no issue." I ordered 24 items, order value of £450. The package arrived incomplete, missing 7 items valued at £120. After submitting an enquiry for a refund, Cult indicated that according to their records they had shipped everything and that there was nothing else they could do. They also indicated that my web account was closed and I was no longer allowed to make purchases from Cult (as if I had done something wrong!!!!) This is the first time I have experienced customer service like this and am truly shocked.”

Helpful Report

Posted 2 years ago

“I have ordered products worth 240 euro. They never arrived. When I asked for the status and a request to send the package again, they replied that they issue a refund in 4-5 workind days. I have written 5 more emails, the chatbots replied the same. Thankfully I paid via Paypal, so by raising the complaint, I will probably get back my money. But never again. What a s*tty company to treat their consumers like this.”

Helpful Report

Posted 2 years ago

“They use the rubbish , cheap parcel delivery service to deliver the makeup, they charge for next day delivery service but fail to deliver next day , will never order from them again best to avoid this company , go to proper retailers as their prices are the same as other retailers”

Helpful Report

Posted 2 years ago

“There was a mess up whereby I was charged via PayPal but order not pushed from my basket. No biggie it happens, but the way they treated me afterwards!! 5 msgs on their website acct msg channel, 2 DMs in the website, a Facebook post and a messenger DM and I got the same bland “oh we are SO sorry we shall look asap” and then they never do. Absolutely appalling customer service and they take your money without goods rendered. I used to be an active customer but I will be closing my account. They never gave any good deals anyway I’m not entirely sure why I stayed.”

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Posted 2 years ago

“Excellent service. Good value products. I’ve placed loads of orders and never had a problem”

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Posted 2 years ago

“Unbelievably bad customer service...the store I opted for delivery to have kept my order (stating they don't accept Royal Mail deliveries, even though I have a tracking photo of him accepting it from the RM driver) I've spent the last week via email, chat and social media trying to get a missing item form...it takes them almost two days to reply on Facebook and always with another question so you wait another two days after answering that...since Cult Beaty was bought over in April they are a complete shambles.”

Helpful Report

Posted 2 years ago

“Deleted my account for no reason. No one responding properly. Don’t know what’s going on. Their service has gone really bad. Used to love shopping here now it’s honestly a very useless site and service provided is really bad.”

Helpful Report

Posted 2 years ago

“I never received my order that I ordered on the 19th of May they keep on saying it is going to come soon its been 6 weeks now still nothing, now they say is was lost in transit so now I have to request refund or replacement. After waiting six weeks and being told over and over it is coming now it is lost. I am honestly disappointed I will never attempt to order here again all you get is disappointment.”

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Posted 2 years ago

“You DO have to PAY CUSTOMS TAXES IN THE EU! They are lying on their website. I had to pay almost 20EUR for customs and I raised the topic with customer services a week ago…no straight answer (5 different agents and 5 different “answers” Unless you want to pay almost half of your package worth in taxes (even tough they say cult beauty will cover the costs)…don’t buy here.”

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Posted 2 years ago

“What a twisted company. Having spent hundreds of pounds on makeup they cant even be bothered to cover the cost of return postage. God forbid you end up wanting to return something and make an error...good luck to ya. no direct messaging, one is required to wait DAYS for a response if lucky. They are so backwards with communication, you'd think in this day and age they'd get their backsides in gear?!”

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Posted 2 years ago

“Most disgusting customer service. I ordered 3 times I never received one order. Nobody helped me nobody got back to me disgusting. Please don't shop here they are terrible”

Cult Beauty 1 star review on 19th June 2022

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Posted 2 years ago

“Ordered 3 Kayali perfumes when they were on sale. Used a gift voucher gifted by my workmates. Did not show on my account but I was given an order number. When I tried to ask where my items are, they said order was cancelled and my account closed. Now I am chasing where my gift voucher was…they are not giving me the proper response. Been more than a week now and still no gift voucher back. Very atrocious beauty online store. Never buy from this scammer!!!!”

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Posted 2 years ago

“Absolutely appalling service,the live chat is never live I have been fed lies about them sending out a replacement and was told I wld get next day delivery as I received an empty box with no product. They are a scam I’m still waiting and it’s day 4!!! Don’t buy from them they are a scam of a company!!”

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Posted 2 years ago

“Simply terrible customer experience. I would not recommend buying anything from Cult Beauty. Purchased a £400+ LED mask which is broken and Cult Beauty will not help me to get it fixed. Appalling service.”

Helpful Report

Posted 2 years ago

Cult Beauty is rated 1.8 based on 335 reviews