Cult Beauty Reviews

Name: Cult Beauty
Rating: 1.76

1.8 Rating 330 Reviews

19 %

of reviewers recommend Cult Beauty

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1.8

Based on 330 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 50%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone

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Cult Beauty 1 star review on 29th September 2023

Anonymous // 01/01/2019

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“Excellent service. Good value products. I’ve placed loads of orders and never had a problem”

Helpful Report

Posted 2 years ago

“Unbelievably bad customer service...the store I opted for delivery to have kept my order (stating they don't accept Royal Mail deliveries, even though I have a tracking photo of him accepting it from the RM driver) I've spent the last week via email, chat and social media trying to get a missing item form...it takes them almost two days to reply on Facebook and always with another question so you wait another two days after answering that...since Cult Beaty was bought over in April they are a complete shambles.”

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Posted 2 years ago

“Deleted my account for no reason. No one responding properly. Don’t know what’s going on. Their service has gone really bad. Used to love shopping here now it’s honestly a very useless site and service provided is really bad.”

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Posted 2 years ago

“I never received my order that I ordered on the 19th of May they keep on saying it is going to come soon its been 6 weeks now still nothing, now they say is was lost in transit so now I have to request refund or replacement. After waiting six weeks and being told over and over it is coming now it is lost. I am honestly disappointed I will never attempt to order here again all you get is disappointment.”

Helpful Report

Posted 2 years ago

“You DO have to PAY CUSTOMS TAXES IN THE EU! They are lying on their website. I had to pay almost 20EUR for customs and I raised the topic with customer services a week ago…no straight answer (5 different agents and 5 different “answers” Unless you want to pay almost half of your package worth in taxes (even tough they say cult beauty will cover the costs)…don’t buy here.”

Helpful Report

Posted 2 years ago

“What a twisted company. Having spent hundreds of pounds on makeup they cant even be bothered to cover the cost of return postage. God forbid you end up wanting to return something and make an error...good luck to ya. no direct messaging, one is required to wait DAYS for a response if lucky. They are so backwards with communication, you'd think in this day and age they'd get their backsides in gear?!”

Helpful Report

Posted 2 years ago

“Most disgusting customer service. I ordered 3 times I never received one order. Nobody helped me nobody got back to me disgusting. Please don't shop here they are terrible”

Cult Beauty 1 star review on 19th June 2022

Helpful Report

Posted 2 years ago

“Ordered 3 Kayali perfumes when they were on sale. Used a gift voucher gifted by my workmates. Did not show on my account but I was given an order number. When I tried to ask where my items are, they said order was cancelled and my account closed. Now I am chasing where my gift voucher was…they are not giving me the proper response. Been more than a week now and still no gift voucher back. Very atrocious beauty online store. Never buy from this scammer!!!!”

Helpful Report

Posted 2 years ago

“Absolutely appalling service,the live chat is never live I have been fed lies about them sending out a replacement and was told I wld get next day delivery as I received an empty box with no product. They are a scam I’m still waiting and it’s day 4!!! Don’t buy from them they are a scam of a company!!”

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Posted 2 years ago

“Simply terrible customer experience. I would not recommend buying anything from Cult Beauty. Purchased a £400+ LED mask which is broken and Cult Beauty will not help me to get it fixed. Appalling service.”

Helpful Report

Posted 2 years ago

“First, they mislead in their shipping policy. You receive an e-mail that it will take 2 weeks, but upon inquiry they say it will take 21 days. Second, the customer service people will lie to you. On the website message, they said I still have to wait for the 21 days and that I will receive my order eventually, but upon Instagram inquiry, they said both of my 2 parcels (because I made the mistake of reordering when it was first misplaced) are classed as lost in post. They have no communication with the delivery team - after you receive the e-mail that your order has been shipped (which can be a lie, because my first package was never actually shipped), they don’t care at all about the status of your order. After one month, I was not able to receive my order or to get a refund. I could never use the link they sent for tracking my order , as it showed that FedEx had no reference of my order on file. If you check Instagram you’ll see that there are a lot of comments with people not being able to get their money back or their orders. I didn’t know this :( Do not order from them.”

Helpful Report

Posted 2 years ago

“Awful customer service. I ordered 2 expensive eyeshadow pallets last week with next day delivery and unfortunate enough for me I only received 1. I escalated this immediately to the customer service team who promised a refund over their live chat and via email. 4 days later I received an email informing me that the warehouse team did pack both pallets and as they have cctv in the warehouse and ‘weight scanning technology’ they basically accused me of being a liar and that I will not receive a refund nor a replacement pallet. On top of this they shut my account down and denied me of any further orders, not that this is an issue as I would never order from this awful business again. They would not even chase with the courier to see if my item has gone missing in transit l.”

Helpful Report

Posted 2 years ago

“If I could give 0 I would. Joke of a place nobody is helping can’t even sort out my return joke!”

Helpful Report

Posted 2 years ago

“Do not recommend. So bad experiences with this company.”

Helpful Report

Posted 2 years ago

“Scam site. Ordered on February 26th and we are in May...I never got my order. I message them repeatedly insisting on a refund but the won't send my products and won't return my money. Scam Scam scam. Do NOT order from them.”

Helpful Report

Posted 2 years ago

“I have sent numerous emails and also went onto the live chat regarding my order which needed to be cancel because I have nt received it as yet, it's already been about 3 months and I have not gotten any response from you guys”

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Posted 2 years ago

“Like most people have said, the customer service is shocking. I placed an order two weeks ago for 4 products. The money was taken from my account straight away. I then received an email 2 days later saying one product couldn’t be sent to Australia so they’ll “refund” that amount -they didn’t. The remaining 3 products were apparently sent, but the tracking information never updated beyond “departed Cult Beauty.” I flagged this via email and heard nothing, so I had to contact via Instagram. The people responding were so unhelpful and apparently an order number, email address, phone number, physical address and name isn’t enough information to look up my order? They also needed the date, order amount and billing address (which I supplied and still nothing.) I then contacted them via their webpage when I received an email saying they’ve received my refund request - with zero explanation as to how or why. Someone replied saying “the courier returned your order.” That was it. No “We will resend express, so sorry for the inconvenience, what would you like to do…” Never using again, such a frustrating experience and company to deal with. I literally never leave complaints, but avoid using them.”

Helpful Report

Posted 2 years ago

“Ridiculous customer service. Two missing orders and each time I've tried to contact customer service, I've received contradictory replies. No phone team and the live chat is a joke. Not even worth one star!”

Helpful Report

Posted 2 years ago

“They sent me that the order will come between 6th and 8th of April and it came on April 15th. I asked them how can they do that and they said that delivery takes up to 30 days but they havent written that once before I made my purchase and the dates of 6th and 8th were mentioned while I was purchasing and later in e-mail as a confirmation I ordered two things, one is a present that I have to give in late because of them and the other is Huda Beauty lipstick which came as if it was melted and then freezed again.”

Helpful Report

Posted 2 years ago

“Just a word of warning, be careful with the “sales/promotions/savings” on their website. I ordered the Glow Recipe Glow Getter kit which included a Toner and Moisturiser, promoted at £44 (35% saving). The product information on what size/ml wasn’t listed (I only had photo to go off), so I contacted customer service to verify. The person on chat told me the Toner was 40ml and Moisturiser was 60ml. I checked the individual price of these items on their site and the cost was listed as £14 Toner 40ml and £36 Moisturiser 60ml. So to purchase them normally would have been £50. So applying the “promotion” the saving was £6. Which is 12%… not 35%. After many times contacting customer service and trying get someone to explain why the item product was smaller sized and not the promoted discount (and to have them understand where I was coming from), they advised that the promotion was for the items I received, it included £6 discount and a bag. (The said bag is a plastic, cheap looking item that in the price = £12!!!!!! Which costs more than the toner!!!) I my opinion, the package is a rip off. I would really have just preferred to get sent both items in their largest size and not have this bag. (Please note that the cost of both items in their large size purchased together, would have equalled £67. So with discount of 35%, it would have been the promoted £44. This is what I thought I would have been receiving and was keen to purchase and why I kept asking them to verify the size to make sure. I was not trying to just get larger sizes for no reason) So I am now sending back and getting refund, because as I said the deal is just not worth it. The customer service team were polite, but the impression I received was that they didn't really want to have to deal with me after they said what I received was right and it wasn’t changing. I was offered a £5 credit for the inconvenience, but I don’t believe this helped the rectify anything. As I said, I would have preferred the product and this was my first time using the site so I don’t know if I will want to use their site again. So don’t get your hopes up that they will go above and beyond to help you. So my advice is to make sure you double check that what they promote as a saving or anything is actually worth it.”

Helpful Report

Posted 2 years ago

Cult Beauty is rated 1.8 based on 330 reviews