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Currys Reviews

2.0 Rating 3,446 Reviews

24 %

of reviewers recommend Currys

Company Reviews

2.0

Based on 3,446 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 42%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

How does Currys deliver? How long does Currys take to deliver? Does Currys deliver on time? How is accuracy and good condition of items delivered by Currys?

Returns

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Customer Service

How can I contact Currys? How quickly does Currys resolve customer queries?

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About Currys:

Currys Sale Now On. Massive Savings on TVs, Washing Machines, Cookers, Fridge Freezers, Laptops and more. Free Delivery or Reserve Online & Collect In-Store. Currys is a electrical retailer in the UK with over 300 super stores and over 160 Currys Digital stores on the high street. Our product range includes Audio, Computing, Gaming, Kitchen Appliances, Photography, TV and DVD.

Phone:

0844 561 1234

Email:

customer.services@currys.co.uk

Location:

Currys, PO Box 1684
Sheffield
S2 5YA

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Asked by Alexander Leon (7 months ago)

Should I have paid delivery on a has cooker?

Asked by I Devine (1 year ago)

When do I start to pay

Asked by Sharon McGhee (2 years ago)

does the delivery come in between 1-7 days or does it take 7 days to come? Please respond quick!

Asked by Jack (3 years ago)

How is it that you failed to deliver a grundig fridge freezer today because it was out of stock - despite taking my money. And yet when I look on your site that same fridge freezer is still being advertised for sale!! Waiting for more mugs to come along????

Asked by Jackie Cook (3 years ago)

Why is Customer service so bad?? And why don’t you stick to your return policy!?????? And why are you not replying to these questions people are asking!!!?

Asked by Melanie (5 years ago)

I bought a Grundig F/freezer and within 1 hour of being on being started /use the back of the fridge was frozen with ice. This was exactly similar to the problems I had been experiencing with the Beko they collected. I immediately rang customer services, who read out some terms and conditions, which I was pressured to agree to. I was told it would cost £65.00 for an engineer's visit, and £55.00 if no-one was in.I sought advice from consumer services, and also contacted the credit card co.In the meantime am unable to get another fridge freezer until I get a full refund, & collection of the Grundig.In the hot weather I have had little choice but to leave perishables in it. The fridge/ freezer like the Beko is freezing the vegetables /tray, and makes loud noises like a washing machine ,immediately after you shut the fridge freezer. The fridge door then shuts hard, and difficult to open.I just wanted to replace my faulty Beko but did not expect a repeat performance, or the type of customer services, and support for a product which is being sold as 3/5 manufacture rd guarantee.The phone calls I made also cost me all.my credits , and I am still awaiting a response from the site and a full refund .

Asked by RWheater (5 years ago)

Could you help my washer broke and someone came out last to have a look and he said it's had it and he would get a new unit for today Thursday 22 Aug will I get a phone call or not and what time you stop your deliveries thankyou

Asked by Julie (5 years ago)

You keep Russell hobbs fridges but the fridge and separate freezer I would like are not on your stock list would my local store be able to order them for me

Asked by Susan Thompson (5 years ago)

How do i put a review of a fridge freezer on the web site unable to find how to do it.

Asked by Victoria (5 years ago)

How come when I have had a really crap printer (they took it back no problem) and when I go to give feedback at "disappointed" it says "Sorry, this survey is now closed. Thank you for your time." Extremely convenient! It just says it all :) I guess they are not interested in what people really think.

Asked by Jeff (5 years ago)

Do you do American type wagers and dryers?

Asked by Paul (5 years ago)

I had a contract on EE for a Samsung Galaxy S7 and It was stolen. its now blacklisted and the pay is passed to Debt recovery company. can I still take a contract for an Item I'm willing to buy?

Asked by Janis (6 years ago)

had a washing machine installed January and noticed it had been running very wild on spin. Had Hoover out as under warranty and then inform me that when installed (I paid for install) they have not done it and it was to high at back and caused damage to clothing. how do I complaint and seek compensation.

Asked by Liam McKane (6 years ago)

Do you repair ps4 controllers

Asked by Gareth (6 years ago)

Has anyone else had a problem getting Currys/samsung to honour the 5 year guarantee that was on offer in 2013? If yes, what was the outcome as I am just going round in circles between the two of them. Thanks in advance for any help.

Asked by Lynn Simpson (6 years ago)

Has anyone else had a problem getting Currys/samsung to honour the 5 year guarantee that was on offer in 2013? If yes, what was the outcome as I am just going round in circles between the two of them. Thanks in advance for any help.

Asked by Lynn Simpson (6 years ago)

Has anyone else had a problem getting Currys/samsung to honour the 5 year guarantee that was on offer in 2013? If yes, what was the outcome as I am just going round in circles between the two of them. Thanks in advance for any help.

Asked by Lynn Simpson (6 years ago)

Has anyone else had a problem getting Currys/samsung to honour the 5 year guarantee that was on offer in 2013? If yes, what was the outcome as I am just going round in circles between the two of them. Thanks in advance for any help.

Asked by Lynn Simpson (6 years ago)

Has anyone else had a problem getting Currys/samsung to honour the 5 year guarantee that was on offer in 2013? If yes, what was the outcome as I am just going round in circles between the two of them. Thanks in advance for any help.

Asked by Lynn Simpson (6 years ago)

Has anyone else had a problem getting Currys/samsung to honour the 5 year guarantee that was on offer in 2013? If yes, what was the outcome as I am just going round in circles between the two of them. Thanks in advance for any help.

Asked by Lynn Simpson (6 years ago)

Has anyone else had a problem getting Currys/samsung to honour the 5 year guarantee that was on offer in 2013? If yes, what was the outcome as I am just going round in circles between the two of them. Thanks in advance for any help.

Asked by Lynn Simpson (6 years ago)

Has anyone else had a problem getting Currys/samsung to honour the 5 year guarantee that was on offer in 2013? If yes, what was the outcome as I am just going round in circles between the two of them. Thanks in advance for any help.

Asked by Lynn Simpson (6 years ago)

Has anyone else had a problem getting Currys/samsung to honour the 5 year guarantee that was on offer in 2013? If yes, what was the outcome as I am just going round in circles between the two of them. Thanks in advance for any help.

Asked by Lynn Simpson (6 years ago)

Has anyone else had a problem getting Currys/samsung to honour the 5 year guarantee that was on offer in 2013? If yes, what was the outcome as I am just going round in circles between the two of them. Thanks in advance for any help.

Asked by Lynn Simpson (6 years ago)

Has anyone else had a problem getting Currys/samsung to honour the 5 year guarantee that was on offer in 2013? If yes, what was the outcome as I am just going round in circles between the two of them. Thanks in advance for any help.

Asked by Lynn Simpson (6 years ago)

Has anyone else had a problem getting Currys/samsung to honour the 5 year guarantee that was on offer in 2013? If yes, what was the outcome as I am just going round in circles between the two of them. Thanks in advance for any help.

Asked by Lynn Simpson (6 years ago)

Has anyone else had a problem getting Currys/samsung to honour the 5 year guarantee that was on offer in 2013? If yes, what was the outcome as I am just going round in circles between the two of them. Thanks in advance for any help.

Asked by Lynn Simpson (6 years ago)

Has anyone else had a problem getting Currys/samsung to honour the 5 year guarantee that was on offer in 2013? If yes, what was the outcome as I am just going round in circles between the two of them. Thanks in advance for any help.

Asked by Lynn Simpson (6 years ago)

Has anyone else had a problem getting Currys/samsung to honour the 5 year guarantee that was on offer in 2013? If yes, what was the outcome as I am just going round in circles between the two of them. Thanks in advance for any help.

Asked by Lynn Simpson (6 years ago)

Has anyone else had a problem getting Currys/samsung to honour the 5 year guarantee that was on offer in 2013? If yes, what was the outcome as I am just going round in circles between the two of them. Thanks in advance for any help.

Asked by Lynn Simpson (6 years ago)

Has anyone else had a problem getting Currys/samsung to honour the 5 year guarantee that was on offer in 2013? If yes, what was the outcome as I am just going round in circles between the two of them. Thanks in advance for any help.

Asked by Lynn Simpson (6 years ago)

Has anyone else had a problem getting Currys/samsung to honour the 5 year guarantee that was on offer in 2013? If yes, what was the outcome as I am just going round in circles between the two of them. Thanks in advance for any help.

Asked by Lynn Simpson (6 years ago)

Has anyone else had a problem getting Currys/samsung to honour the 5 year guarantee that was on offer in 2013? If yes, what was the outcome as I am just going round in circles between the two of them. Thanks in advance for any help.

Asked by Lynn Simpson (6 years ago)

Has anyone else had a problem getting Currys/samsung to honour the 5 year guarantee that was on offer in 2013? If yes, what was the outcome as I am just going round in circles between the two of them. Thanks in advance for any help.

Asked by Lynn Simpson (6 years ago)

Has anyone else had a problem getting Currys/samsung to honour the 5 year guarantee that was on offer in 2013? If yes, what was the outcome as I am just going round in circles between the two of them. Thanks in advance for any help.

Asked by Lynn Simpson (6 years ago)

Has anyone else had a problem getting Currys/samsung to honour the 5 year guarantee that was on offer in 2013? If yes, what was the outcome as I am just going round in circles between the two of them. Thanks in advance for any help.

Asked by Lynn Simpson (6 years ago)

Has anyone else had a problem getting Currys/samsung to honour the 5 year guarantee that was on offer in 2013? If yes, what was the outcome as I am just going round in circles between the two of them. Thanks in advance for any help.

Asked by Lynn Simpson (6 years ago)

Has anyone else had a problem getting Currys/samsung to honour the 5 year guarantee that was on offer in 2013? If yes, what was the outcome as I am just going round in circles between the two of them. Thanks in advance for any help.

Asked by Lynn Simpson (6 years ago)

Has anyone else had a problem getting Currys/samsung to honour the 5 year guarantee that was on offer in 2013? If yes, what was the outcome as I am just going round in circles between the two of them. Thanks in advance for any help.

Asked by Lynn Simpson (6 years ago)

Has anyone else had a problem getting Currys/samsung to honour the 5 year guarantee that was on offer in 2013? If yes, what was the outcome as I am just going round in circles between the two of them. Thanks in advance for any help.

Asked by Lynn Simpson (6 years ago)

Has anyone else had a problem getting Currys/samsung to honour the 5 year guarantee that was on offer in 2013? If yes, what was the outcome as I am just going round in circles between the two of them. Thanks in advance for any help.

Asked by Lynn Simpson (6 years ago)

Has anyone else had a problem getting Currys/samsung to honour the 5 year guarantee that was on offer in 2013? If yes, what was the outcome as I am just going round in circles between the two of them. Thanks in advance for any help.

Asked by Lynn Simpson (6 years ago)

Has anyone else had a problem getting Currys/samsung to honour the 5 year guarantee that was on offer in 2013? If yes, what was the outcome as I am just going round in circles between the two of them. Thanks in advance for any help.

Asked by Lynn Simpson (6 years ago)

Has anyone else had a problem getting Currys/samsung to honour the 5 year guarantee that was on offer in 2013? If yes, what was the outcome as I am just going round in circles between the two of them. Thanks in advance for any help.

Asked by Lynn Simpson (6 years ago)

Has anyone else had a problem getting Currys/samsung to honour the 5 year guarantee that was on offer in 2013? If yes, what was the outcome as I am just going round in circles between the two of them. Thanks in advance for any help.

Asked by Lynn Simpson (6 years ago)

Has anyone else had a problem getting Currys/samsung to honour the 5 year guarantee that was on offer in 2013? If yes, what was the outcome as I am just going round in circles between the two of them. Thanks in advance for any help.

Asked by Lynn Simpson (6 years ago)

Has anyone else had a problem getting Currys/samsung to honour the 5 year guarantee that was on offer in 2013? If yes, what was the outcome as I am just going round in circles between the two of them. Thanks in advance for any help.

Asked by Lynn Simpson (6 years ago)

Has anyone else had a problem getting Currys/samsung to honour the 5 year guarantee that was on offer in 2013? If yes, what was the outcome as I am just going round in circles between the two of them. Thanks in advance for any help.

Asked by Lynn Simpson (6 years ago)

Has anyone else had a problem getting Currys/samsung to honour the 5 year guarantee that was on offer in 2013? If yes, what was the outcome as I am just going round in circles between the two of them. Thanks in advance for any help.

Asked by Lynn Simpson (6 years ago)

Has anyone else had a problem getting Currys/samsung to honour the 5 year guarantee that was on offer in 2013? If yes, what was the outcome as I am just going round in circles between the two of them. Thanks in advance for any help.

Asked by Lynn Simpson (6 years ago)

Has anyone else had a problem getting Currys/samsung to honour the 5 year guarantee that was on offer in 2013? If yes, what was the outcome as I am just going round in circles between the two of them. Thanks in advance for any help.

Asked by Lynn Simpson (6 years ago)

Has anyone else had a problem getting Currys/samsung to honour the 5 year guarantee that was on offer in 2013? If yes, what was the outcome as I am just going round in circles between the two of them. Thanks in advance for any help.

Asked by Lynn Simpson (6 years ago)

Has anyone else had a problem getting Currys/samsung to honour the 5 year guarantee that was on offer in 2013? If yes, what was the outcome as I am just going round in circles between the two of them. Thanks in advance for any help.

Asked by Lynn Simpson (6 years ago)

Has anyone else had a problem getting Currys/samsung to honour the 5 year guarantee that was on offer in 2013? If yes, what was the outcome as I am just going round in circles between the two of them. Thanks in advance for any help.

Asked by Lynn Simpson (6 years ago)

Has anyone else had a problem getting Currys/samsung to honour the 5 year guarantee that was on offer in 2013? If yes, what was the outcome as I am just going round in circles between the two of them. Thanks in advance for any help.

Asked by Lynn Simpson (6 years ago)

Has anyone else had a problem getting Currys/samsung to honour the 5 year guarantee that was on offer in 2013? If yes, what was the outcome as I am just going round in circles between the two of them. Thanks in advance for any help.

Asked by Lynn Simpson (6 years ago)

Why do you offer a 5 year warranty on TV's then state it's only 1 year after the TV arrives?

Asked by Dave (6 years ago)

The term 7 p's sums up currys customer care.

Asked by W anker (6 years ago)

I PURCHASED A PC OFF you recently without office 2007 so I purchased a copy and then realised the laptop I had purchased did not come with a cd rom. how do I download a copy of windows 2007 as it is something I need for work

Asked by anna-marie (6 years ago)

Whats the point of delivery time slots? I was told my cooker would be delivered between a four hour time slot of 9.55 -13.55 it us now 16.20 and we are still waiting. I phoned a very unhelpful customer services who kept me holding whilst she tried to contact the driver. The driver didn't answer her. If the driver won't answer customer services what chance have I got? Shoddy service. Nearly six and a half hours later and still waiting. I could've walked it quicker!! Poor service!! Will never use currys again.

Asked by Jane Tyers (6 years ago)

what are the delivery time slots?

Asked by dave jefford (6 years ago)

Where is the rest of my order? I have attempted to phone various numbers only to be met with the same automated messages of press this number or press that number. The problem is so easy that you cant see it staring you in the face...........give us the human touch and put a 'live' person on Customer Service from the start. You'd have some happy customers then.

Asked by Tan (6 years ago)

When are you going to sort out you customer service problems.?

Asked by sheila fitzsimons (6 years ago)

Is it even legal for Currys PC world to treat customers so badly??eg a non existent "customer care"we are suffering a nightmare with them.

Asked by Mandolini (7 years ago)

I want to change delivery date on an order and can't get in touch on the helpline. I have a deadline for the delivery otherwise it will be useless please help

Asked by Mubin (7 years ago)

Why is your delivery service (DPD) so bad? I have never come across worse. please telephone me - 077 666 74356

Asked by Richard Bull (7 years ago)

when will i get refund of 10% for damaged goods been waiting a month

Asked by eileen coster (7 years ago)

Why doesn't customer services answer the phone?

Asked by susan (7 years ago)

Why is our delivery slot not being kept

Asked by Woolcott (7 years ago)

Why have I received no confirmation of order or delivery ?

Asked by blackburn (7 years ago)

Pay and collect ps4 controller Saturday 25 November still no email to collect and it's now Sunday cur1748026848

Asked by David peters (7 years ago)

Why did my delivery not happen today?? Tracked the item a TV and it didnt arrive. Now at 7.30pm I have had tracking inform me that it is going to be delivered in 2 days. Why???

Asked by Derek Dowden (7 years ago)

Will delivery men put our fridge freezer wher we want it

Asked by Frederick Bedford (7 years ago)

my fridge was damaged when i unwrapped it i phoned you twice about i rebate,someone said i will get some money back but still no reply

Asked by anthony white (7 years ago)

I have just placed an order CUR1746356108 delivery ref 7426057296 and I am concerned about whether it will be delivered because I live on the third floor of a block of flats . its 4 staircases with 7 steps and they are not steep steps . will the delivery men be able to take my washing machine up these steps or will it cause potential injury ?

Asked by Samantha Robins (7 years ago)