CustomMade.com Reviews

Name: CustomMade.com
Rating: 4.95

5.0 Rating 3,721 Reviews

99 %

of reviewers recommend CustomMade.com

5.0

Based on 3,721 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	5 out of 5

About CustomMade.com:

CustomMade is the world's largest online custom jeweler. We design and make everything from scratch, at a price that's roughly the same as buying something off the shelf. We specialize in engagement rings and wedding bands, but also make signet rings, pendants, necklaces, and statement rings. If you have an idea for a piece of jewelry, please come chat with us. If you would like to read more reviews of our service and/or view a portfolio of our completed work, please go here: https://www.custommade.com/reviews/

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Location:

90 Sherman St, CustomMade.com
02140

CustomMade.com 5 star review on 20th April 2025

1591

Anonymous

Anonymous // 01/01/2019

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“I've used custommade.com for both my partners engagement ring as well as her wedding ring and I could not be happier. Everyone I spoke to was helpful and accommodating, I could not recommend highly enough.”

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Posted 7 months ago

“Better experience from start to finish than I expected. The club signet rings were perfect 5 stars”

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Posted 7 months ago

“Despite some initial slow progress on my designs, we were eventually able to get up to speed and get to a beautiful ring design. Working with custommade is always an amazing experience and you can get so much done with your budget. 4/5 for the initial setbacks which lasted for almost a month and because the courier from the shipping company never bothered to actually show up on my address. I worked previously with Custommade for my engagement ring and it was a 5/5 experience for that project. They will always be my top 1 recommendation for jewelry items, no doubt.”

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Posted 7 months ago

“The experience with Custom Made was so easy and smooth. The team with Custom Made brought out ideas to life and it makes it so much more special. We appreciate all the help that was made to make sure we created the ring we wanted.”

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Posted 7 months ago

“Amazing and super helpful”

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Posted 7 months ago

“CustomMade was SO great to work with. They were responsive and unbelievably accommodating to all of the (MANY) changes I asked for/options to see as sketches as well as 3D designs (which is work in and of itself!). As they are a somewhat new and growing business, there were a few hiccups along the way, most notably because the center stone I wanted was such a unique/oddly specific shape/dimension and upon paying for it learning that it would not be able to be set in the way my original design had confirmed (4 prongs vs 6). The jeweler found only after I’d secured the center stone I wanted that it could not be made based on the sketch I OK’d. Because each stone they purchase is for an individual design, they weren’t able to sell it back and I had to end up paying for a large percentage of the stone and never received it but ended up using stones I already had. With all of that noted, I want to reiterate how accommodating everyone was and how helpful and kind they were. They made a beautiful vintage inspired custom band for me which came out perfectly. Again, I initially wanted a hexagonal center stone. Without these complications, (even with them) I 100% absolutely recommend working with CustomMade!”

CustomMade.com 5 star review on 8th September 2024

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Posted 7 months ago

“The process from designing, crafting, paying, and delivering the ring went smoothly. I am thankful I could make a custom ring in a timely fashion while staying within my price range.”

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Posted 7 months ago

“I switched ideas a lot in the begining and appreciated all the patience. The ring came out perfect and in an awesome box.”

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Posted 7 months ago

“Overall, great experience! Created a ring with the family crest on it as a gift for my husband - It came out perfect! They listen to my requests and gave me recommendations when I needed it. The process was so easy from Start to finish. At no point did I feel any pressure and at no point did they try to convince me to get the most expensive option. Highly recommend this company and looking forward to working with them on future custom items!”

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Posted 7 months ago

“Custom made did an excellent job creating an engagement ring for my fiancée. Everything about them from start to finish was as simple as possible without skimping on quality.”

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Posted 7 months ago

“Very professional. Good at updating”

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Posted 7 months ago

“I was looking for wedding rings on-line for myself and my partner, and stumbled on CustomMade. From the beginning they were helpful as I slowly made decisions regarding design and cost. They were quick with responses to my questions, and willing to make changes along the way. I received both rings in plenty of time. Having something "custom made" for the occasion was an additional bonus.”

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Posted 7 months ago

“I loved working with custom made to bring my dragon ring to life!”

CustomMade.com 5 star review on 4th September 2024

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Posted 7 months ago

“Good service, quick responses etc. overall a beautiful piece just like I wanted it to be. The staff takes their time to make your individual dream come true. Even after weeks of experiementing they still agreed without hesitation to change something from the beginning. It was very nice working with you guys !!”

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Posted 7 months ago

“The piece was nicely done. I am so pleased. Will recommend to my friends.”

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Posted 7 months ago

“At first I was very on edge as it was a business that I haven’t heard of and it was a lot of money to risk. But as I was communicating with the team, they was very quick at replying and patient when helping me pick the perfect ring. They was amazing and I would happily recommend them to everyone”

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Posted 7 months ago

“Great work and great response time! I love how the ring turned out and I appreciate all the hard work this group puts in. If I need another custom ring, I will come here!”

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Posted 7 months ago

“It was an absolute pleasure working with Custommade! The team was incredibly attentive to every detail, ensuring that the ring was crafted to perfection. Their craftsmanship and dedication truly exceeded my expectations, and the final product is nothing short of stunning!”

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Posted 7 months ago

“The overall experience was fantastic. Everyone that that I spoke to along the various stages of making my ring was extremely helpful and quick to respond. The final ring has come out beautifully and I am very happy with it!”

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Posted 7 months ago

“Fantastic customer service and very willing to help whenever I had questions about my order”

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Posted 7 months ago

CustomMade.com is rated 5.0 based on 3,721 reviews