CustomMade.com Reviews

Name: CustomMade.com
Rating: 4.95

5.0 Rating 3,440 Reviews

99 %

of reviewers recommend CustomMade.com

5.0

Based on 3,440 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	5 out of 5

About CustomMade.com:

CustomMade is the world's largest online custom jeweler. We design and make everything from scratch, at a price that's roughly the same as buying something off the shelf. We specialize in engagement rings and wedding bands, but also make signet rings, pendants, necklaces, and statement rings. If you have an idea for a piece of jewelry, please come chat with us. If you would like to read more reviews of our service and/or view a portfolio of our completed work, please go here: https://www.custommade.com/reviews/

Visit Website

Location:

90 Sherman St, CustomMade.com
02140

CustomMade.com 5 star review on 26th November 2024

Tori Hughes

CustomMade.com 5 star review on 25th November 2024

Aislinn Hartnett

CustomMade.com 5 star review on 23rd November 2024

Brooke Smith

1446

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The team at custommade were so great. Communication was quick and thoughtful. I started off with no idea what I wanted and ended up with a beautiful artist engagement ring for the love of my life. I will be coming to custommade for all my future projects.”

Helpful Report

Posted 2 years ago

“I was extremely impressed with the intentionality the CustomMade Team exemplified throughout the design process. They met all my needs, kept me up to speed on progress, and educated me as we went through the project helping me feel very confident. I will be recommending my closest friends to consider CustomMade as they consider their significant others.”

Helpful Report

Posted 2 years ago

“This is a very friendly, very professional dealer. Highly recommended! Shipping to Norway went very quickly.”

Helpful Report

Posted 2 years ago

“This was the best place I could’ve gotten a ring. There were so many options to make sure I got the best ring that was still within my budget. The people that helped me along this journey were so helpful and responsive. Thank you for my beautiful ring. I’m sure she is going to love it”

Helpful Report

Posted 2 years ago

“The level of professionalism, flexibility, and communication is outstanding. I have never experienced this level of customer care like it!”

Helpful Report

Posted 2 years ago

“I was absolutely blown away by the quality craftsmanship and stellar support that I received from CustomMade! The initial inquiry was very easy to understand and team members reached out to me very quickly. Each person that I worked with during the multi-step process was genuinely kind, knowledgable, and efficient. When I asked questions related to my product, I always received a prompt response. The finished product was beyond what I could have dreamed of and I can't wait to work with them again in the future!”

Helpful Report

Posted 2 years ago

“It was beautifully done and came faster than expected, fantastic job”

Helpful Report

Posted 2 years ago

“I was very pleased with the quality of care not only if my ring, but also of the care given to me by the jewelry experts and designers. I couldn’t ask for a better customer service experience.”

Helpful Report

Posted 2 years ago

“What a great experience for someone that has never purchased fine Jewelry. I was hesitant at first doing a custom online piece but from the very start Custom Made the experience fun. They were very communicative through the entire experience and guided me through the entire process. It was also very nice giving little deposits throughout the making experience so you aren’t hit with a lump sum right off the start. The final product, just Beautiful! I’m extremely happy with my necklace and smile in the mirror when I see it around my neck. I would recommend this company to anyone that wants a nice custom piece for themselves or someone special.”

CustomMade.com 5 star review on 14th October 2022

Helpful Report

Posted 2 years ago

“The experience was great from start to finish, the communication from everyone on the custom made team was impeccable. I will 1000% be doing business with them again”

Helpful Report

Posted 2 years ago

“From start to finish - everyone I dealt with was fantastic and so incredibly helpful. The ring was amazing and I couldn’t even imagine a better one”

Helpful Report

Posted 2 years ago

“Very friendly, good customer service and support. Ships very quickly, and was a great quality product!”

Helpful Report

Posted 2 years ago

“This was such a cool, easy process. The ring came out exactly as I wanted and the team worked closely with me to ensure that everything was as I wanted it. They were very communicative and let me know where the ring was through the whole process. It was super cool! I would recommend this service to anyone looking for a ring period.”

Helpful Report

Posted 2 years ago

“My fiancée and I went looking around lots of jewelry stores to find a ring and couldn't find what she wanted, so I turned to CustomMade and gave them a vision of what she was looking for and they went above and beyond to make her/our dreams come true. The customer service is second to none as any issues we had with the ring or the diamond itself, they were more than willing to help. Choosing CustomMade for her ring/wedding band was the best decision I made (besides marrying her).”

Helpful Report

Posted 2 years ago

“The Pokemon themed engagement ring is amazing and fits perfectly. I made a Pokeball ring box to go with the ring. The small Charmander on the side is amazing. The whole process with Custommade was smooth and easy.”

CustomMade.com 5 star review on 12th October 2022

Helpful Report

Posted 2 years ago

“Absolutely amazing, custom made have gone far and beyond my expectations, thank you so much I love my ring 👍”

Helpful Report

Posted 2 years ago

“This company did an amazing job and was very thoughtful and patient with me through the whole process. I knew absolutely nothing about jewelry but the folks here at CustomMade helped make my vision come true. Absolutely stunning customer service!”

Helpful Report

Posted 2 years ago

“CustomMade was a perfect experience. They were able to take my idea and bring it to life in the best way possible. They were so helpful throughout the process and amenable to every single little change I wanted to make. At one point I thought I was making too many changes but they kept saying they want me to think it is perfect and they did just that! My family crest pendant came out great and I've received so many compliments from friends and family already.”

Helpful Report

Posted 2 years ago

“Everything went fast and smooth. I was followed and advised by experts in any steps of the procedure. I never doubted about the final result. Unfortunately buying from EU is not the cheapest solution.”

Helpful Report

Posted 2 years ago

“Highly Recommended***** The CustomMade.com team is super professional, thoughtful, and responsive. Customer service is impeccable, work is flawless, and the cost is more than competitive--especially for truly customized jewelry with high quality materials. They made my engagement ring and both wedding rings, and my wife and I cannot be happier! Courtney & Christina”

Helpful Report

Posted 2 years ago

CustomMade.com is rated 5.0 based on 3,440 reviews