CustomMade.com Reviews

Name: CustomMade.com
Rating: 4.95

5.0 Rating 3,435 Reviews

99 %

of reviewers recommend CustomMade.com

5.0

Based on 3,435 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	5 out of 5

About CustomMade.com:

CustomMade is the world's largest online custom jeweler. We design and make everything from scratch, at a price that's roughly the same as buying something off the shelf. We specialize in engagement rings and wedding bands, but also make signet rings, pendants, necklaces, and statement rings. If you have an idea for a piece of jewelry, please come chat with us. If you would like to read more reviews of our service and/or view a portfolio of our completed work, please go here: https://www.custommade.com/reviews/

Visit Website

Location:

90 Sherman St, CustomMade.com
02140

CustomMade.com 5 star review on 23rd November 2024

Brooke Smith

CustomMade.com 5 star review on 22nd November 2024

Matt Uttley

Beverly Landrey

1443

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent customer service and a gorgeous end result. 10/10 will use again for any future projects.”

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Posted 1 year ago

“It is the place you would like to come to for a bespoke customized ring. The service was excellent and the team members working on my project was extremely patient even if I made quite a few changes along the way. It is definitely going to be more expensive getting your ring here but it will be exactly what you are looking for. I opted for an asymetrical centre piece of 3 different gems: aquamarine, sapphire and amethyst and had a queer request on the specificity of the carat (to symbolize my bday, my partner's and my dog's). That search for a specific carat gem (an uncommon request I reckon) took awhile but Nikhil the gem expert was very patient with me. I got to thank May who helped with the design as well as I made some design changes along the way and she had to render it for a few times until I was happy with the look. I havent got the ring as it is with my fiance but just in photo I thought it looks very pretty. Came in a nice packaging too. Unfortunately they do not work with titanium ring so I made my fiance's bands elsewhere (he prefers a lightweight ring). For people outside USA, do have to note on the tax when importing the ring. I totally forgot about it and my fiance was asked to pay a 680pound tax on the spot by UPS and was frantically trying to get the payment through with the courier man waiting outside my door.”

CustomMade.com 5 star review on 8th October 2023

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Posted 1 year ago

“Ring was more beautiful than I expected. It replaced my school ring that I lost. And it's even better than my original.”

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Posted 1 year ago

“All of the dependability and assistance you can expect from going to a trusted jeweler, but with all of the convenience of doing the process online!”

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Posted 1 year ago

“What a pleasure to work with on my custom piece. They were so helpful and patient. The response time was immediate almost at every level. I could not be happier!”

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Posted 1 year ago

“Great experience from start to finish and resulting piece was exactly what I envisaged and more. Can’t recommend these guys enough if you want a personalised ring.”

CustomMade.com 5 star review on 6th October 2023

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Posted 1 year ago

“I was able to envision and find the ring I wanted. Like it was pulled straight from my imagination by people who possess high craftsmanship.”

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Posted 1 year ago

“Found this site after scouring the internet for an option to create my very own engagement ring that I would be happy to purchase. The team worked hard to match all my gripes and wishes until we had a beautiful ring that helped make my proposal even more special than I had originally imagined. Super grateful and would recommend it to anyone as indecisive as I was.”

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Posted 1 year ago

“I was hesitant at first when I found this company and started the process of building an engagement ring. All of my worries were gone by my first interaction with the Custom Made team. They took time to answer all my questions, showed me multiple designs and 3D models, and truly made this project amazing. The Custom Made team Exceeded all of my expectations and helped me design a ring I was thrilled to Propose with. The Time and care that this Team commits to its Customers is amazing. Thank you so much for all the help! 10/10!”

CustomMade.com 5 star review on 4th October 2023

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Posted 1 year ago

“The process was pretty easy and they helped facilitate each step of the process explaining everything as we began each step. The facilitators were knowledgeable and helpful providing feedback and advise when needed or wanted. Honestly with no experience with custom jewlery they made it really easy and I think the price was reasonable. The only feedback I would say even as an engineer that deals with CAD a lot I didn't actually think about the size of the ring. Having some size references would help visualize the band size.”

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Posted 1 year ago

“The rings are well made, beautiful, and unique. The team is really easy to work with and they are very responsive to any concerns or issues.”

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Posted 1 year ago

“Wonderful, amazing, from the beginning of my project to the very end of me receiving it the crew at this company treated me with the upmost respect and care. I recommend Custom Made to everyone that is wanting to get an engagement ring, their team will work with you anytime to make sure that your project is perfect and to your liking. Thank you so much team at Custom Made!!”

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Posted 1 year ago

“This experience of designing my own rings for my girlfriend was amazing, I absolutely loved it and I already know she is going to love them too! Very professional but also personal and most of all fun! ^-^ Everyone that I've spoken with from Custommade was so friendly and super helpful. Also the service was lightning fast but I could take all the time I needed. The only reason that I'm giving 4 stars instead of 5 is because the two Brazilian Paraiba Tourmaline accent stones could be in better condition/similar condition. One is a lot darker and less neatly cut, the other shines a lot more. But, I already knew that it was very difficult to even obtain these accent stones, it was a whole journey to get them hahaha! So I'm super happy I actually get to have these Brazilian Pairaba Tourmalines in the piece! :D Thank you all so so much! ⁠ You made Nikki & me incredibly happy :3 ♡”

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Posted 1 year ago

“Very easy to use. Sent in photos of the ring style i was interested in and Custom Made created exactly what i was looking for. Constantly kept me updated with the process. Will definetly use again.”

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Posted 1 year ago

“CustomMade is some of the best people I've ever worked with and I wouldn't want to have anyone else to work with such an important project, they are so kind and through and although it becomes tedious changing who you are talking with they care so much and only want what's best for you and your design. I look forward to future interactions with them and highly recommend them to anyone!”

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Posted 1 year ago

“Everything from the design, to the finishes, and the sizing is spot on! The CustomMade team are excellent at making visions come true, with a strong attention to detail.”

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Posted 1 year ago

“I had an amazing experience with CustomMade. They were constantly communicating with me, updating me, educating me on the different styles they use and much more. Absolutely incredible people and company!!”

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Posted 1 year ago

“I actually had no idea what I was getting myself into when I started designing my own ring for my future fiancé. I googled for custom designs and decided to click on CustomMade. In my experience, it started very quickly and I was in control over the entire period, they gave me multiple different options at each point and responses were quick and informative. I never really felt overwhelmed during the process and Im very happy with how my ring and my experience turned out. I would totally use this team again if I ever needed to. 5/5”

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Posted 1 year ago

“I had a fantastic time working with the artists and the other employees at CustomMade. Each step was timely and transparent, and they really did cater to my exact wishes. Each person’s professionalism and kindness made this process much better than attempting to work with anyone else on a creative process.”

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Posted 1 year ago

“Met and exceeded my expectation”

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Posted 1 year ago

CustomMade.com is rated 5.0 based on 3,435 reviews