CustomMade.com Reviews

Name: CustomMade.com
Rating: 4.95

5.0 Rating 3,438 Reviews

99 %

of reviewers recommend CustomMade.com

5.0

Based on 3,438 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	5 out of 5

About CustomMade.com:

CustomMade is the world's largest online custom jeweler. We design and make everything from scratch, at a price that's roughly the same as buying something off the shelf. We specialize in engagement rings and wedding bands, but also make signet rings, pendants, necklaces, and statement rings. If you have an idea for a piece of jewelry, please come chat with us. If you would like to read more reviews of our service and/or view a portfolio of our completed work, please go here: https://www.custommade.com/reviews/

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Location:

90 Sherman St, CustomMade.com
02140

CustomMade.com 5 star review on 25th November 2024

Aislinn Hartnett

CustomMade.com 5 star review on 23rd November 2024

Brooke Smith

CustomMade.com 5 star review on 22nd November 2024

Matt Uttley

1444

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good communication and efficient service.”

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Posted 1 year ago

“All told the fabrication took several weeks from design to delivery. They were in constant contact with me with where my project was in the crafting process. It was fun to be able to design my own jewelry and see it come to life, from rough sketch on a piece of paper to around my wife's neck.”

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Posted 1 year ago

“The Custom Made team was incredibly helpful I wanted a recreation of a pendant that belonged to my mother and with a single photo they were able to generate accurate digital mock ups, offer me a range of prices based on the materials, size and speed of production and communicated with me throughout the process so that I knew where my project was and when I could expect delivery. Great job!”

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Posted 1 year ago

“I have nothing but good things to say about CustomMade. They let me design every detail of the ring, with the help of a team of concept artists and 3D modeling. Despite all of my very particular demands, they were always kind and professional. The final price of our rings were completely reasonable. I would recommend this company to anyone.”

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Posted 1 year ago

“From start to finish all the members on the team of my project were very thorough, efficient, and got to know exactly what I was wanting. They not only listened to my wants but produced a beautiful product that started with my vision and ended with a stunning piece. I thank each member of the team for your dedication to something so important to me.”

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Posted 1 year ago

“Custom was easy to work with quick to reply and made my custom engagement ring exactly what I wanted for a reasonable cost. 10 out of 10 strongly recommend”

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Posted 1 year ago

“Great experience, got my ringade super fast and got exactly what I expected.”

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Posted 1 year ago

“His Perspective: I approached CustomMade with an ambitious ring design in mind, and they blew my expectations out of the water! From day one, the customer experience through chat with specialists was superb. I was given excellent insight, recommendations, and direction for the perfect engagement ring. CustomMade provided me with multiple iterations of design sketches, always taking my design change requests seriously. After the initial sketch was settled on, they walked me through the process of choosing which type of metal and gemstone for the ring, providing me with multiple options at varying price points so that I could make the best choice for me. All this work was done before asking me for any deposit, and then only a small (~2% total cost) deposit to proceed to the 3-D rendering phase. During the 3-D rendering, I was presented with an initial model that I wasn't happy with, and provided them some feedback, which they took without issue and updated their proposed model. After the second model, I gave them even more feedback (getting a little nit-picky at this point), after which they updated the model to the final version, which was everything I wanted. At no point did they not take my feedback seriously and provide an updated design within a few days. After the 3-D model was finalized, I made a 50% total cost deposit, and they moved forward with creating the ring by 3-D printing the mold, then casting the ring using the mold. After the ring was complete, they sent high quality photos of the ring to me and made sure I was satisfied with the final product, after which I paid the remaining ~50% total cost and the ring was 2-day shipped to me. After receiving the ring, they have a policy of returning the ring if you are unsatisfied in any way, so they can make any adjustments needed. I am taking them up on a ring resizing, but other than that, the ring is beautiful and turned out better than I had hoped. 10/10 would recommend! Her Perspective: As soon as I saw the ring I knew it was different, it was special and made specifically for me. The first thing I said (after saying yes!) was, where did you get this amazing ring?! It wasn’t like anything I had seen before, yet I knew it was for me. Finding out about the detailed process that went into making my ring is indescribable - knowing that my partner didn’t just take the “easy route” (going to the mall and picking out a pre-made ring), he took months working with jewelry professionals to craft a one-of-a-kind ring. However, a new issue arose - the ring is too big! I was quickly assured that making sure the ring is perfect is part of their guarantee, and that it will be easily resized and made exactly for me and my size - giving me the ease of mind that perfecting the ring and quickly and easily be done. I cannot recommend this experience enough - I am obsessed with my engagement ring!”

CustomMade.com 5 star review on 5th June 2023

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Posted 1 year ago

“Super easy process with phenomenal communication along the way. We love the design of our anniversary rings. It was exactly what we wanted and asked for!”

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Posted 1 year ago

“The entire process was excellent. I love the ring.”

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Posted 1 year ago

“Easy process with a great outcome. Beautiful craftsmanship. They really brought out visions to life!”

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Posted 1 year ago

“Friendly, informative, comprehensive and overall great customer service! Great artists and sketch writers. Absolutely loved everything about the process of putting my concept together with specialists and experts in the field. And the end result has been even better than I had expected. I had unfortunately, and perhaps somewhat naively, not counted on the steep transport fees and taxes for getting my piece from the U.S. to Belgium. Which is an experience and a knowledge that, perhaps, the next European customer could benefit from when considering the total price tag. But that's been a "me" problem more than anything. Thank you for your time and dedication!”

CustomMade.com 5 star review on 2nd June 2023

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Posted 1 year ago

“From start to finish the whole experience was amazing, the team at Custom Made kept me well informed throughout the process - took my ideas and knocked it out of the park. From the initial design drawings to the end product was amazing to feel the creation come to life. My fiance was thrilled, honestly came out even better than expected. Would highly recommend if you want your fiance to have a one of kind ring built specifically for her.”

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Posted 1 year ago

“I had a custom-designed wedding ring made for my wife. I designed it and explained it in my original email to CustomMade. They were great and took it from there to drawings, 3D CAD design and then to a physical ring. It is AMAZING and she loves it.”

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Posted 1 year ago

“Every step I had an expert giving me honest advice to make the experience perfect. Product was exactly what I had envisioned.”

CustomMade.com 5 star review on 1st June 2023

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Posted 1 year ago

“The team at CustomMade.com far surpassed all of my expectations in every way, and I am so so happy that I found them!! It was a truly seamless concierge-level service, that was so informational, communicative, and instructional throughout the entire process. The team took their time to help and instruct and guide through every step. They were extremely patient with me while I took a lot longer than I expected to really get my ideas out, and in the end they delivered the perfect ring. So transparent about everything, great service, phenomenal unique design, very competitively priced - EVERYTHING WITH CUSTOMMADE IS EXCEPTIONAL!! I couldn't recommend any more highly!”

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Posted 1 year ago

“Custom Made came thru with flying colors. I wanted to give my son the same mold ring I purchased for my graduation back in 92 but unfortunately, the company no longer existed. Custom Made was able to make a replica of the ring. My son was ecstatic and I am eternally grateful. Thank you all at Custom Made.”

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Posted 1 year ago

“Excellent service. Employees I communicated with were very patient and helpful. The ring turned out great and was very much like I was expecting”

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Posted 1 year ago

“They will work with you and create exactly what you want. Clarified everything I was unsure about and ultimately made a beautiful ring.”

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Posted 1 year ago

“Beautiful and such an easy process!”

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Posted 1 year ago

CustomMade.com is rated 5.0 based on 3,438 reviews