CustomMade.com Reviews

Name: CustomMade.com
Rating: 4.95

5.0 Rating 3,440 Reviews

99 %

of reviewers recommend CustomMade.com

5.0

Based on 3,440 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	5 out of 5

About CustomMade.com:

CustomMade is the world's largest online custom jeweler. We design and make everything from scratch, at a price that's roughly the same as buying something off the shelf. We specialize in engagement rings and wedding bands, but also make signet rings, pendants, necklaces, and statement rings. If you have an idea for a piece of jewelry, please come chat with us. If you would like to read more reviews of our service and/or view a portfolio of our completed work, please go here: https://www.custommade.com/reviews/

Visit Website

Location:

90 Sherman St, CustomMade.com
02140

CustomMade.com 5 star review on 26th November 2024

Tori Hughes

CustomMade.com 5 star review on 25th November 2024

Aislinn Hartnett

CustomMade.com 5 star review on 23rd November 2024

Brooke Smith

1446

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very helpful along the way. Always kept me updated with the process. Haven't proposed yet, but anyone who's seen the ring loves it”

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Posted 2 years ago

“Everyone involved in the design process was professional and kept me involved throughout the entire process. I will be back to design my class ring once I graduate. Highly recommend for one of a kind pieces.”

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Posted 2 years ago

“My experience with CustomMade was superb. I had a specific idea for a signet ring; they replicated the image I uploaded and fabricated a stunning piece for me. They offer a mixed metal option (white gold ring with a gold face), which I hadn't seen elsewhere, and which is really eye-catching. The design process was smooth, the team being very responsive to my ideas and questions. Communication (all on-line) was steady and informative all the way through the process of fabrication and shipment. I recommend CustomMade without qualification for any piece of custom jewelry one has in mind.”

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Posted 2 years ago

“I had an amazing experience working with Custom made! They understood my vision and that I was looking for something unique and different for my wedding band. I gave them my ideas and they knew exactly what I was looking for. The design team I dealt with was very professional, helpful, and extremely friendly. I find it’s rare these days to come across a company that provides such excellent service and I’m thrilled at the way my ring turned out, it’s perfection! :)”

CustomMade.com 5 star review on 3rd June 2022

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Posted 2 years ago

“We were looking for a "legacy" piece of jewelry that could be left for generations to come. We shopped online for a ring but never found a concept that captured our vision. We searched online for "custom made rings" and found your website. The process was easy, flexible, and professional. We submitted several change orders which I suspect raised the frustration level for your team. In the end, you captured our vision with an elegant and stylistic piece of jewelry. We are extremely satisfied with the quality of the ring and the value for the money. We will definitely engage you for future projects. We THANK YOU profoundly for making this dream ring come to life.”

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Posted 2 years ago

“Everyone who helped with the production of the ring was really helpful and patient throughout the process. They didn’t rush me on making a purchase and only proceeded when I was ready. They gave me information on every step of the way. They made my ideas come to life with the final product. Loved how the ring looks in person! The perfect ring for my perfect girl.”

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Posted 2 years ago

“Very professional and courteous”

CustomMade.com 5 star review on 2nd June 2022

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Posted 2 years ago

“Positive and willing to modify ring designs at any point pre production.”

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Posted 2 years ago

“I designed a ring, and it turned out amazing. It may have been a bit expensive but totally worth it!”

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Posted 2 years ago

“I ordered a specially designed ring for my son for his HS graduation gift. The staff made the process easy. The final product is great! He loves it :)”

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Posted 2 years ago

“Absolutely incredible! Matched my expectations and so much more. I wanted a very unique and abstract ring that in total honesty I didnt think was possible. Yet they Absolutely smashed it. Highly recommended 10/10”

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Posted 2 years ago

“From the start, CustomMade made the experience of turning my vision into a custom piece very enjoyable. They were as excited as I in making what was only an idea into a beautiful one of kind work of art. Available every step of the way to answer any questions. And to provide their expertise in the design process. Even delivered ahead of the projected date. This was a gift and the recipient was touched by this unique piece. Will be reaching out to CustomMade again for my next project. Sam Ashley”

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Posted 2 years ago

“Everything about my experience with Custom Made has been positive. The service team provided me with everything I could possibly need and made a potentially stressful process easy and straightforward. I can’t thank them enough for their help and guidance. And my fiancée is even more pleased with the final result.”

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Posted 2 years ago

“I worked with CustomMade to create a new ring for my husband on our 10-year wedding anniversary. His original ring was not very unique to him and I wanted him to have a nice piece of Jewelry. When I couldn't find anything in the stores or online, I came across CustomMade, and It was the best choice I made. The team I worked with helped me create a piece that was perfect for him and so unique that I know it was just for him. He loves his new ring and I am so happy I was able to have this piece created for him”

CustomMade.com 5 star review on 31st May 2022

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Posted 2 years ago

“I always wanted to create a ring for my wife, something totally unique. Found this site and started out discussing the build and type of stones that I wanted. Found it very easy and the most satisfying experience ever . The personnel were very informative and just awesome to work with . The ring was absolutely gorgeous , the wife cried when she got to open the package and try on the ring . I would highly recommend this site to anyone who would like anything custom . I cant Thank You enough for the awesome experience and stunning ring that you assisted me in creating . Thank You ! Terry Nass”

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Posted 2 years ago

“The rings turned out perfect. During the entire process i felt I was in good hands and the guys at custommade gave good advice and even thought along with me to get my ideas across. I would recommend them to anyone”

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Posted 2 years ago

“They were very patient and we really enjoyed the process of making the ring. I really loved working with them. I love the ring that my fiancé and I created for me and I love the ring that we both created for my fiancé.”

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Posted 2 years ago

“Great experience, team took on feedback and made valuable suggestions to create the piece I was looking for.”

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Posted 2 years ago

“I love this company. The process was painless at every step. I have now had two custom pieces made, an engagement ring and a wedding band to go with it. The pieces look great and my fiancé loves them. I would go back for other jewelry as well.”

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Posted 2 years ago

“Custom made exceeded every expectation for time, quality, and professionalism. The team was very helpful and explained every part of the process in great detail. I would recommend custom made to anyone looking for a high quality custom ring buying experience.”

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Posted 2 years ago

CustomMade.com is rated 5.0 based on 3,440 reviews