CustomMade.com Reviews

Name: CustomMade.com
Rating: 4.95

5.0 Rating 3,440 Reviews

99 %

of reviewers recommend CustomMade.com

5.0

Based on 3,440 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	5 out of 5

About CustomMade.com:

CustomMade is the world's largest online custom jeweler. We design and make everything from scratch, at a price that's roughly the same as buying something off the shelf. We specialize in engagement rings and wedding bands, but also make signet rings, pendants, necklaces, and statement rings. If you have an idea for a piece of jewelry, please come chat with us. If you would like to read more reviews of our service and/or view a portfolio of our completed work, please go here: https://www.custommade.com/reviews/

Visit Website

Location:

90 Sherman St, CustomMade.com
02140

CustomMade.com 5 star review on 26th November 2024

Tori Hughes

CustomMade.com 5 star review on 25th November 2024

Aislinn Hartnett

CustomMade.com 5 star review on 23rd November 2024

Brooke Smith

1446

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great iterative process that really lets you make the perfect ring”

CustomMade.com 5 star review on 20th May 2022

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Posted 2 years ago

“Everyone was very friendly and very professional. The design team did a great job of working with the ideas that I had for the engagement ring. The ring turned out perfect and my finance loves it.”

CustomMade.com 5 star review on 19th May 2022

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Posted 2 years ago

“My experience with CustomMade was amazing. While I was working with them, I also worked with couple of jewelry designers on the side, so I have options for the best design and quality. But the price the CustomMade offered with stone quality and the service was no-brainer. Any message was answered super fast (amazing customer service) and I really enjoyed the process. The 3D design was super helpful to get a great idea of how the piece will look like and the final product was super close to what is was in the 3D design. During the process, I interacted with several people and everyone was super professional and helpful. I just received the ring and I could not be happier. I highly recommend them if you want to have a unique piece.”

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Posted 2 years ago

“It’s the best experience from deciding how will look to the final product”

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Posted 2 years ago

“Everyone that I worked with at CustomMade was outstanding. Very patient and professional. They were not happy until I was happy. I certainly felt like there were several times that I was being too "picky" but I was never made to feel like I was a burden. Everyone made me feel comfortable and valued. The ring turned out better than I could have ever imagined. My Fiancé (that's still a weird thing to say) absolutely loves that her ring is a direct reflection of me. She feels it's more meaningful coming from my mind and my heart, than one chosen from a selection at the store. I was able to choose sketches, individual stones, tweak designs, and even ask for input and advice from CustomMade's professionals. Words cannot fully express how great this entire process was, start to finish. Replies were prompt, usually daily. I got into the habit of checking the website first thing when I wake up, because there was always a new message to look forward to.”

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Posted 2 years ago

“This was an amazing experience. I can’t wait to use it again”

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Posted 2 years ago

“I literally got to design my fiances ring exactly how I imagined it. We went through every detail together. I got every question I could think if answered. The shipping was incredibly fast and reliable. They worked with me on my payment scheduling. I was never left out and relieved emails almost daily with updates. I didn't think the project could move as fast as it did.”

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Posted 2 years ago

“Everything was great! Everyone I worked with was very professional and patient with me, even though the design changed a few times. Once the design was finalized production and shipping went very quickly, and the final product was even better than I had anticipated!”

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Posted 2 years ago

“I came to CustomMade wanting a resident evil 8 inspired ring made and they did not disappoint. Not only were they professional in communicating and understanding my needs for the overall look of the ring, but the quality and craftsmanship of the final product was amazing! I love my new RE8 ring and the gamer inside of me is very much satisfied! Definitely recommend to anyone looking to get their own custom made ring- they’ll provide excellent service with an equally excellent product! Thank you again CustomMade”

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Posted 2 years ago

“A great team to work with. I really enjoy designing my own family signet ring, I would recommend this team to anyone looking for custom rings.”

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Posted 2 years ago

“Excellent customer service, very personable and prompt. My pendant is from a drawing my husband used to do. He passed away August 2021. It turned out exactly to my specifications and brought tears to my eyes. It's perfect! Don't hesitate to do business with CustomMade. You will be very happy!”

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Posted 2 years ago

“Excellent and very friendly communication with me throughout the design process through to the delivery process. Very happy with my signet ring!”

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Posted 2 years ago

“I had a wonderful experience!! My mom and I designed a class ring to celebrate my graduation from college. Everyone at CustomMade was kind, helpful, and very efficient. They kept us updated through every step of the process. The ring itself is high quality and very detailed.”

CustomMade.com 5 star review on 18th May 2022

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Posted 2 years ago

“I am thoroughly impressed. I had a ring made with a custom design and the first process went smooth. I had the ring for a week, maybe two, when I realized a word was spelled wrong. I was upset with myself for not catching it and was fully prepared to pay more. However, when I reached out to CustomMade they re-made the ring at no extra cost. Consider me a lifetime customer for all my custom pieces in the future. I even recommended them to a few people already.”

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Posted 2 years ago

“I can't speak enough about how amazing the entire experience was from start to finish. Being able to take an idea from images and words to a full finished ring that ultimately would end up on my now fiance is surreal. They make the entire process unique to your ring and take into account any ideas, questions, or concerns. Being able to have sketches and having that early design work made the entire process and ring even more special to both of us. The little details like including the New Orleans fleur-de-lis and engraving her name within the band are the things that garnered the most compliments and surprise from my fiance, friends, and family. My plan from the start for picking a wedding ring was that I wanted something unique and something truly special that none of her friends or relatives would have and CustomMade made that plan a reality. If you want a unique, beautiful ring with the freedom to design or try new things out, this is 110% the place for you.”

CustomMade.com 5 star review on 17th May 2022

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Posted 2 years ago

“1. Their customer service is excellent. 2. Their designers are very talented. 3. Their prices are fair for custom work. 4. The best part about custom made is how pacient and kind there staff is. 5. They are fast and efficient.”

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Posted 2 years ago

“Top-notch customer service and super informative. Custom Made provided a full step-by-step experience by providing me insight, guidance, and information for each aspect of my ring. After searching for a specific ring with other jewelers. I was unable to find anything even close to what I wanted. While searching online. I found Custom Made who has been outstanding from start to the final result. I am extremely happy with the outcome and quality of my rings.”

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Posted 2 years ago

“Absolutely outstanding company to work with. The staff was courteous and service oriented. The designer was superb and highly skilled, and the artwork for the concept was amazing. I was stunned by the final ring. This piece of jewelry will be a family heirloom that reflects my life's accomplishments. CustomMade gets my highest recommendation for both service and performance. T Johnson”

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Posted 2 years ago

“Excellent customer service and a great end product.”

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Posted 2 years ago

“Great company for custom-made jewelry- tailored to suit your needs and wishes.”

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Posted 2 years ago

CustomMade.com is rated 5.0 based on 3,440 reviews