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CustomMade.com Reviews

5.0 Rating 3,579 Reviews
99 %
of reviewers recommend CustomMade.com
5.0
Based on 3,579 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Next Day
On-time Delivery
97%
Accurate And Undamaged Orders
99%
Customer Service
Communication Channels
Live Chat, Email, Telephone
Queries Resolved In
2 - 3 Hours
Customer Service
5 out of 5
Read CustomMade.com Reviews

About CustomMade.com:

CustomMade is the world's largest online custom jeweler. We design and make everything from scratch, at a price that's roughly the same as buying something off the shelf. We specialize in engagement rings and wedding bands, but also make signet rings, pendants, necklaces, and statement rings. If you have an idea for a piece of jewelry, please come chat with us. If you would like to read more reviews of our service and/or view a portfolio of our completed work, please go here: https://www.custommade.com/reviews/

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Location:

90 Sherman St, CustomMade.com
02140

CustomMade.com 5 star review on 21st February 2025
Oliver Blay
CustomMade.com 5 star review on 21st February 2025
Aiden Weddle
CustomMade.com 5 star review on 20th February 2025
Johann Getferdt
CustomMade.com 5 star review on 13th February 2025
Brennan Patrick
CustomMade.com 5 star review on 13th February 2025
Ky Vo
CustomMade.com 5 star review on 13th February 2025
Andrew Neault
CustomMade.com 5 star review on 10th February 2025
Daniel Fugit
1521
Anonymous
Anonymous  // 01/01/2019
I asked for a custom made ring and what i received was even better than expected. I sent Custom Made my ideas and design and they sent me pictures of there design for me to approve and from there I made slight modifications which they incorporated and then produced. I couldn't be happier with the ring or with the price. Exceptional craftsmanship!!!
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Posted 4 months ago
The ring came out perfect. Design team was prompt and shared lots of information along the wait. Price was transparent and competitive. Cant wait to work to design the matching wedding band.
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Posted 4 months ago
Everyone I spoke to from Custom Made was polite and helpful in walking me through their process. The process was overall painless and the ring is absolutely amazing. Now it's time to see if she says yes.
CustomMade.com 5 star review on 10th October 2024
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Posted 4 months ago
Very easy, very reasonably priced, very efficient, lots to love about my experience. My only critique is that communication was a bit slow, but I could reliably expect a response within 24h.
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Posted 4 months ago
Amazing! The staff were very nice and helpful. My ring turned out EXACTLY how I wanted, if not better! 10/10 would recommend!
CustomMade.com 5 star review on 9th October 2024
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Posted 4 months ago
My Fiance and I knew we didn't want a typical overpriced ring from some overpriced diamond chain store, we also wanted something lab grown. After searching around, we discovered CustomMade and they made the process easier than we thought possible. We were amazed at how we had a team of people helping us through the process of making our custom ring exactly what we wanted. We can't thank the people at CustomMade enough! The ring came out perfect and beautiful!
CustomMade.com 5 star review on 9th October 2024 CustomMade.com 5 star review on 9th October 2024 CustomMade.com 5 star review on 9th October 2024 CustomMade.com 5 star review on 9th October 2024 CustomMade.com 5 star review on 9th October 2024
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Posted 4 months ago
CustomMade has been such a great experience. I used them for the engagement ring, and came back for her now wedding band, and the design is perfect. They helped every step with designing something unique to match and it came out as a great match. Definitely go here for all your custom jewelry needs!
CustomMade.com 5 star review on 9th October 2024
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Posted 4 months ago
I was looking to order ring online for quite some time. Found a lot of websites but there was always sometimes not quite right. The prices, availability of stones, sometimes low quality gold, means of contact with the company. When i stumbled upon CustomMade i was quite hesitant at the beginning. It looked too good to be true. IT WAS TRUE, Believe me. They'll took care of me, stayed in constant contact. The CustomMade team was always eager to answer my questions. I knew exactly whats happening with the project at any given time. The ring was prepared quicker than i expected and shipped to Europe in 4 or 5 days. And its beautifull! I cant thank CustomMade team enough! And i WILL be back for more jewelry.
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Posted 4 months ago
I love the speed and quality of your customer service. we always received a detailed and quick response throughout all stages of the process and stunning communication whenever there would be gaps in the timeline. The level of customization and flexibility is great for anyone who wants to get any kind of ring they want. Thank you Custom made!
CustomMade.com 5 star review on 8th October 2024 CustomMade.com 5 star review on 8th October 2024 CustomMade.com 5 star review on 8th October 2024
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Posted 4 months ago
From start to finish to proposal my fiancee's ring turned out perfect. It is exactly what she had envisioned and they did an amazing job at working with me to create the perfect ring.
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Posted 4 months ago
They worked with my budget to give me the ring I wanted
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Posted 4 months ago
We had CustomMade make our family crest into a pendant necklace. They did not disappoint! I’m big on communication and follow up, I didn’t have to ask for an update at all. From beginning to end, the process was great. Everyone that I was talking to was very professional and yes I would use CustomMade again and recommend them!
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Posted 4 months ago
Greaat in converting your design into high quality reality!
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Posted 4 months ago
This is definitely an amazing company. From my first hesitant contact to the moment I was able to hold my fiance's ring in my hand finally - everyone was kind, patient, attentive, and cared about the details. I asked for a very unusual and unique ring and they tackled it and made it beautiful! They made adjustments when I asked and seriously brought my dream to life! They even sent me the ring in a beautiful box with tips for proposing, tissues, and breath mints! So thoughtful the whole way through. I can't wait to see my fiance's shocked face when they see I was able to get them something they didn't believe was possible. Thank you CustomMade!
CustomMade.com 5 star review on 7th October 2024
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Posted 4 months ago
made exactly what i wanted very good customer service i highly recommend
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Posted 4 months ago
Really wonderful customer service! Great results as well.
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Posted 4 months ago
My ring is absolutely beautiful. The craftsmanship is fantastic and they were able to bring my vision to life while minding my budget. Unmatched service. The staff are responsive, helpful, and extremely kind. I will be purchasing from CustomMade again in the future again. I am also the first of my friends to get married and I will be recommending CustomMade to all of my friends in the future! Thank you guys for your amazing service and your hard work.
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Posted 4 months ago
The experience as surreal. While I got what I wanted, it took many conversations to get there. All of these conversations were via messenger. I did not speak to a single human and I suspected at times that I was taking to an AI.
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Posted 4 months ago
I’ve had the pleasure of working with Custom Made on three separate occasions, commissioning a total of four rings, and each experience has been nothing short of exceptional. From the very first interaction, the team's responsiveness and professionalism shine through. Every stage, from design to production, is smooth and transparent. Watching the evolution of the ring from initial sketch to rendered design and finally to the finished product is truly a delight. The craftsmanship is impeccable—each ring is stunning and of the highest quality, beautifully presented. What makes Custom Made stand out is their attention to detail and willingness to work within various budgets, though it's important to note that a custom ring is an investment worth making. The care and expertise they bring to each project ensure the final piece is well worth it. I couldn’t be happier with the results every time and would highly recommend them to anyone looking for a unique, personalized creation
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Posted 4 months ago
When I first came across CustomMade, I was searching for a very specific stone with no clear concept in mind. With the help of the CustomMade team, I was able to take this unique stone and combine it with my partner’s specific tastes to create a truly beautiful and amazing ring. The production quality was unrivaled, and I received some of the best customer service throughout the process and an amazing presentation. It was truly a pleasure working on this project with CustomMade, and I would recommend them to anyone looking to make such a significant commitment.
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Posted 4 months ago
CustomMade.com is rated 5.0 based on 3,579 reviews