CustomMade.com Reviews

Name: CustomMade.com
Rating: 4.95

5.0 Rating 3,430 Reviews

99 %

of reviewers recommend CustomMade.com

5.0

Based on 3,430 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	5 out of 5

About CustomMade.com:

CustomMade is the world's largest online custom jeweler. We design and make everything from scratch, at a price that's roughly the same as buying something off the shelf. We specialize in engagement rings and wedding bands, but also make signet rings, pendants, necklaces, and statement rings. If you have an idea for a piece of jewelry, please come chat with us. If you would like to read more reviews of our service and/or view a portfolio of our completed work, please go here: https://www.custommade.com/reviews/

Visit Website

Location:

90 Sherman St, CustomMade.com
02140

CustomMade.com 5 star review on 22nd November 2024

Matt Uttley

Beverly Landrey

CustomMade.com 5 star review on 17th November 2024

Joseph Huffman

CustomMade.com 5 star review on 15th November 2024

Alexandru-Petrut Popa

1438

Anonymous

Anonymous // 01/01/2019

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“I am very pleased with the service provided by the team at CustomMade. They were able to provide support with any issues i had and adapted very well to my own requirement. The team were very quick to reply (considering the time differences) and provided me with updated sketches and 3d drawings within only a couple days. The entire process was very quick and the final product is of such a high standard. I couldnt have asked for more! Thanks to all the team that helped me, im sure my partner will love the ring as much as i do”

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Posted 3 months ago

“Very good communication, very patient when I asked for things to be changed. Ring I have received is exactly as described and as the drawings and 3D drawing they made up... Honestly even more beautiful in person, exactly as I wanted and I highly recommend.”

CustomMade.com 5 star review on 31st July 2024

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Posted 3 months ago

“They were an absolute pleasure to work with! They kept me updated and informed at every step of the way. They were also very quick but produced a very great quality ring!”

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Posted 3 months ago

“Working with CustomMade was EASY. They communicate throughout the entire process, were understanding with my timeline (I think I stalled for about 3 months when I needed to get the right sizing for my finance but couldn’t due to him being deployed). Every decision was mine, and they had experts for each step to ensure all my questions were answered and that I approved gems, designs, all of it. The shipping was FAST once everything was approved as well. The ring is beautiful, pictures don’t do it justice”

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Posted 3 months ago

“This is the second time I have used Custommade for jewelry. I cannot say enough about how incredible their customer service it. I changed my design several times and they were happy to accommodate. Thank you for another beautiful piece that I will be able to hand down in my family.”

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Posted 3 months ago

“Low pressure, high quality!”

CustomMade.com 5 star review on 28th July 2024

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Posted 3 months ago

“This was an amazing experience and we couldn’t be more happy with how the ring turned out. They were so patient with us through several changes just to get everything perfect! Perris was our personal assistant and was so great!”

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Posted 3 months ago

“The quality of the product and the customer service related to the whole manufacturing service are great. Unfortnuately the seem to be very inexperienced in international shipping and customs which is why I paid a lot more because they did not provide the correct/neccesary documents to the international forwarding agent.”

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Posted 3 months ago

“I had a great experience with Custom Made!! They worked with me for months to get the right design, stones, shapes and sizes. They are an amazing company to work with. I enjoy finding small businesses to work with.”

CustomMade.com 5 star review on 27th July 2024

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Posted 3 months ago

“Great experience, everyone was super helpful and responsive.”

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Posted 3 months ago

“Absolutely amazing used them for both wedding band and engagement ring”

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Posted 3 months ago

“Absolutely amazing! I knew I wanted a custom ring from start to finish, but there aren't many places near where I live. I decided to take the gamble with an online program, hesitant at first. But immediately after first conversation, I was hooked! Every single person I interacted with was professional and kind with outstanding communication! Beyond that, they treated me MORE than just a customer. They checked up on me, had conversations, made sure everything was right in my world. They laid the guidelines of the practices up front without curtains, and they didn't shove pricing or "pay up" mentalities near me at all. The quality of the ring is outstanding! It would not be so good without the choice selection of artists and jewelers with custom made. Every single step they were there to communicate even the smallest details with me. They were happy and patient to answer all questions! I HIGHLY recommend Custom Made, and I fail to see how any online business like this could do better. They are the pinnacle of what online custom jewelery should be. I'm looking forward to using them again in the future for smaller projects, but first I look forward to my engagement!! Thank you Custom Made for this experience!”

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Posted 3 months ago

“I ordered a 18kt custom Signet Ring from Custom Made. I really love it a lot! I especially love the diamond that I bought from them. It’s absolutely gorgeous! The ring is more than I expected. I’ll wear it for many years to come. Thank you.”

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Posted 3 months ago

“I’m certain that seeing this company was a blessing from God. They crafted an absolutely beautiful ring for me and every person I worked with was amazing! I would’ve never thought I’d be able to actually have a ring in my possession at this point in time, but God had a plan and custom made was certainly part of it! I would absolutely recommend custom made to anyone looking to have some custom jewelry made.”

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Posted 3 months ago

“I absolutely LOVE my custom made wedding ring. I looked forever for something that I liked and I was able to put what I had in my head into reality with them.”

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Posted 3 months ago

“Working with Custom Made was a wonderful expirence. Not only is their process smooth and fun, but their attention to customer satisfaction is what spoke to me the most. I had many questions and drawbacks that would spin the head of a typical jeweler and they answered all my concerns swiftly and with in depth details about the process. Long story short, my fiancé didn't like the original design I made, after the stones were already ordered, and we had to scrap the whole thing to start over. The staff was very understanding and totally on board with getting things right. I absolutely LOVE both designs from the design team and I'm happy my fiancé loves her new ring! She plans on using Custom Made for when she goes to design my ring! I tell everyone where I got it made and they respond with many compliments!”

CustomMade.com 5 star review on 24th July 2024

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Posted 3 months ago

“From start to finish the experience was wonderful. There was no pressure to move forward on a design, nor was there pressure to move forward with paying when a design was chosen. Timelines were wonderful and when it was time to move forward with actually creating the ring it went by in a flash. The communication is extraordinary and so helpful. My fiance has fallen head over heels for her ring, the stunning detail involved and outstanding craftmanship. She has already started looking at designing her wedding band with CustomMade!”

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Posted 3 months ago

“A truly custom experience. I'm amazed at the personal attention I received throughout the entire process for the price. It's very reasonable and the CustomMade team is super helpful every step of the way. It is amazing to be able to present my wife with a gorgeous ring that I designed. I can't recommend them enough. Will definitely be creating another project again with CustomMade!”

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Posted 3 months ago

“Custom made created exactly what I wanted, and they were super kind and cared about how I wanted my pieces to look. They changed the design multiple times because I wasn't quite satisfied. They turned out absolutely beautiful and I highly recommend them.”

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Posted 3 months ago

“The BEST customer service I have ever experienced in my life time. The whole experience was wonderful. Each of the representatives I spoke with were thorough, helped me decide on the perfect ring, and at one point even saved me money when they found out they could make the same ring with less materials. I can't stop recommending their services!”

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Posted 3 months ago

CustomMade.com is rated 5.0 based on 3,430 reviews