CustomMade.com Reviews

Name: CustomMade.com
Rating: 4.95

5.0 Rating 3,440 Reviews

99 %

of reviewers recommend CustomMade.com

5.0

Based on 3,440 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	5 out of 5

About CustomMade.com:

CustomMade is the world's largest online custom jeweler. We design and make everything from scratch, at a price that's roughly the same as buying something off the shelf. We specialize in engagement rings and wedding bands, but also make signet rings, pendants, necklaces, and statement rings. If you have an idea for a piece of jewelry, please come chat with us. If you would like to read more reviews of our service and/or view a portfolio of our completed work, please go here: https://www.custommade.com/reviews/

Visit Website

Location:

90 Sherman St, CustomMade.com
02140

CustomMade.com 5 star review on 26th November 2024

Tori Hughes

CustomMade.com 5 star review on 25th November 2024

Aislinn Hartnett

CustomMade.com 5 star review on 23rd November 2024

Brooke Smith

1446

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am absolutely thrilled with my engagement ring from CustomMade! I was a little hesitant to buy from an online jeweler initially but my experience was great and I am so glad I choose to work with them. All of the staff were extremely knowledgeable and helpful and communication was excellent. They asked questions and provided different options so that I truly got the ring I wanted. The ring turned out beautiful and I highly recommend Custom Made.”

CustomMade.com 5 star review on 17th April 2022

Helpful Report

Posted 2 years ago

“Custom Made was a pleasant experience with attentive customer service. They’re designers were able to design the perfect ring. I was skeptical at first from seeing it as a drawing then a rendering. The gem selection was outstanding and the renderings were extremely accurate to the final product.”

Helpful Report

Posted 2 years ago

“Great customer support and representatives that were helpful throughout the entire process.”

Helpful Report

Posted 2 years ago

“Very quick responses. Sketch work was on point. Informed me of price changes to make sure I was willing to adjust my budget. Will be using their sevices again!”

Helpful Report

Posted 2 years ago

“I never write reviews but in this case, I just have to. I have been with my now fiance for over 3 years before I popped the question. We are both avid outdoors people and it has been quite central in our relationship. When the time was coming to purchase an engagement ring, I was overwhelmed and not sure what to do. I knew I wanted something that embodied our love of nature as well as the love we have for each other. I knew I wanted something unique and not cookie-cutter or mass-produced. I found Custom Made in a Google search and saw the great reviews and experiences of others. I figured I'd give them a try. And I have to say, I did not regret it. My team was absolutely amazing. They took away the anxiety I felt with picking out a ring. They took the time to make my vision a reality. They worked around my timeframe for having the ring and really went above and beyond for me. They explained everything very well and turned an otherwise stressful buying process into something that was easy, and more importantly, fun! They even made the ring exactly within my budget. When I finally got the ring in, it was absolutely stunning. It came out better than I had hoped. When I proposed, my fiance was absolutely taken aback by its beauty. She called it "perfect". Now, would I recommend Custom Made? I already have to someone else who said they were planning on proposing to their girlfriend. And I will spread the word any chance I get. Thank you to all at Custom Made that made this special moment in our lives even more special :)”

Helpful Report

Posted 2 years ago

“The entire process was very smooth and painless. Every representative responded very quickly and the design team did a great job of integrating my requests in each design.”

Helpful Report

Posted 2 years ago

“Good comunication with the customer, no rush, and keep updating you constantly. Really worth it for anyone who wants their own ring”

Helpful Report

Posted 2 years ago

“Excellent staff, very helpful with any and all questions. Helped me go through several different design options and ideas so that I could get exactly what I wanted.”

Helpful Report

Posted 2 years ago

“I had an amazing experience with CustomMade! My piece came out exactly how I wanted it to. I was updated throughout the process, which I liked a lot. I would highly recommend CustomMade to anyone!!”

Helpful Report

Posted 2 years ago

“Custom Made was great to work with in developing my ideas and bringing them into reality. They were very a patient and had no issues with micro-adjustments over a two month span to make sure that the final product was exactly as I wanted it. And it did not disappoint!”

Helpful Report

Posted 2 years ago

“The team at CustomMade is so kind and puts in a lot of effort to make sure your design is exactly what you want! I had my engagement ring, wedding band, and anniversary ring all done by CustomMade and I love each ring so much! They are currently working on cleaning and soldering all the rings together for me. I have truly loved working with them.”

Helpful Report

Posted 2 years ago

“I found the whole process very easy and the communication was fantastic throughout the project. The end result was better than I could have imagined. I’m so happy with the ring it looks beautiful. Thank you”

Helpful Report

Posted 2 years ago

“Excellent experience, they make your vision truly come to life and everyone was extremely helpful every step of the way.”

Helpful Report

Posted 2 years ago

“I have hunted for a signet ring AND purchased 2 signet rings with full disappointment on my purchase. I saw this company and started step-by-step message reviews and as we proceeded through the steps the presentations made me go to the next step, thinking if this ring is the real as presented produce, my future searches would start with Custom Made. I received my ring and will or could find a more beautiful signet in the world... it is more than I expected in my 10-year search for the perfect family ancestral Signet ring. Future custom design in my futre will start with Custom Made”

CustomMade.com 5 star review on 15th April 2022

Helpful Report

Posted 2 years ago

“From the very start the design team was so in tune with my ideas. The process was very well outlined and we are so happy with the rings we received. Highly recommend!!”

Helpful Report

Posted 2 years ago

“CM made sure my son's design was perfect and was exactly what he envisioned.”

Helpful Report

Posted 2 years ago

“Can’t thank enough CM made team for making my new custom ring!!!! I am a happy return customer, CM takes customer support to a whole new level, I really, have never seen anything like this before. You guys are amazing and thank you for making my new ring! I love it!”

Helpful Report

Posted 2 years ago

“So I’ve had the ring for a few weeks now. I’ve had the opportunity to wear it to various events and have gotten all the compliments on it :). It’s craftsmanship is easily noticeable and the process in designing the ring was very pleasant. I changed my mind a few times and their team remained patient with me! My one and only complaint albeit a small one is the gold content. I own a lot of jewelry that is 21 karat or higher. So this ring doesn’t have the same depth of color. That being said i completely recommend Custom Made if you’re looking for a truly unique piece.”

Helpful Report

Posted 2 years ago

“I had an outstanding experience with CM from start to finish. They helped me with pamphlets detailing everything I needed to know about gemstones, metals, and design patterns, and their team came up with some amazing ideas based on my input and needs. Would definitely recommend working with Diane, Will, Matt, and Laura!”

CustomMade.com 5 star review on 14th April 2022

Helpful Report

Posted 2 years ago

“The Custom Made team did an amazing job of creating a unique keepsake class ring for my daughter that I am confident she will treasure and wear with pride for the rest of her life. The Custom Made team communicated their ideas and feedback with each evolution or step with the objective of ensuring complete customer satisfaction. This has been an amazing process and I highly recommend and endorse their services to any person seeking a unique, classy and special piece of Jewelry!”

Helpful Report

Posted 2 years ago

CustomMade.com is rated 5.0 based on 3,440 reviews