CustomMade.com Reviews

Name: CustomMade.com
Rating: 4.95

5.0 Rating 3,432 Reviews

99 %

of reviewers recommend CustomMade.com

5.0

Based on 3,432 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	5 out of 5

About CustomMade.com:

CustomMade is the world's largest online custom jeweler. We design and make everything from scratch, at a price that's roughly the same as buying something off the shelf. We specialize in engagement rings and wedding bands, but also make signet rings, pendants, necklaces, and statement rings. If you have an idea for a piece of jewelry, please come chat with us. If you would like to read more reviews of our service and/or view a portfolio of our completed work, please go here: https://www.custommade.com/reviews/

Visit Website

Location:

90 Sherman St, CustomMade.com
02140

CustomMade.com 5 star review on 23rd November 2024

Brooke Smith

CustomMade.com 5 star review on 22nd November 2024

Matt Uttley

Beverly Landrey

1443

Anonymous

Anonymous // 01/01/2019

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“Custom made was simply brilliant. The employees and customer service was one of a kind and from the first conversation I had with them, I knew this was the perfect company to work through. Not just because of their professionalism and the ease or crafting something perfect, but because of the wonderful people who wouldn’t stop until everything was perfect and who made you feel truly valued. :) 6 out of 5 stars, perfect.”

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Posted 7 months ago

“Great place to work with. My piece came out fenominal. Seamless, easy, and they stand behind their work!”

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Posted 7 months ago

“Yall made the best ring I've ever seen. Yall took what I could only think of and made it reality. Yall were so nice though the whole process.”

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Posted 7 months ago

“They were fantastic to work with and did a great job helping me put my idea into something real. Thank you!”

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Posted 7 months ago

“They really brought my vision to life. My soon to be wife, fell to pieces around the sight of the engagement ring, and the wedding bands are absolutely wonderful. Truly an outstanding product and service!!”

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Posted 7 months ago

“Through each step of the process, every single individual I spoke with was amazing. Very understanding, helpful and incredibly knowledgeable. These guys truly will not stop working on your project until you are 100% satisfied. Rings came super quick and they are absolutely gorgeous. I simply could not be happier with the entire experience. These guys know a thing or two when it comes to rings!”

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Posted 7 months ago

“Made a lovely ring for me that looks amazing and will last me a life time, thank you so much to the brilliant team who put the effort and hard work into the project, lonely team thank you so much ❤️”

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Posted 7 months ago

“Everyone was very communicative throughout the whole process. The final product looked exactly like the 3-D renderings and the recipient. Absolutely loved it.”

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Posted 7 months ago

“I stumbled across this business not on purpose but definitely worth it the experience of dreaming a creation and seeing the process of it being made truly was amazing I admire my ring everytime I see it and the team was excellent at making sure I was satisfied at every step they even highly encouraged me to get the free sized even though I knew my ring size it was a little small and I definitely would of needed a bigger size had I ignored they’re advice thank you so much for creating my dream ring and making it such a peaceful experience:)”

CustomMade.com 5 star review on 31st March 2024

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Posted 7 months ago

“This was my first time using this service, which I found online, and was very pleased with the amount of communication I had with designer and production team. They were friendly easy to talk to and very willing to answer any questions if I had any. I felt as though I was talking with a friend which gave me a sense of security throughout the process, a security that is hard to find these days when navigating online services. When creating something for someone special this is the kind of communication you want. Giving you the opportunity to create something as personal and original as the moment that you are celebrating.”

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Posted 7 months ago

“Thank you CustomMade! I didn’t know what kind of proposal ring I wanted to get my significant other. CustomMade made it easy by coming up with some ideas based on my girlfriend’s interests. They showed me a sketch which I loved at first, but I decided to change later. They had no problems with that and were more than happy to help. They will work with you until you love the piece and are 100% sure of it. The staff of CustomMade are super friendly and very helpful. It was a great experience and I’ve already recommended them to some of my friends and family.”

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Posted 7 months ago

“Smooth and fast! The designing process was easy and everyone I worked with was extremely accommodating and responsive. End result was beautiful! The person who I gave the ring to wears it everyday. Quality is top notch. I would definitely order from Custom Made again. Excuse the slight wear and tear on the ring in the picture; he wears the ring literally every day and skates in it so the ring came into contact with pavement when falling off the skateboard.”

CustomMade.com 5 star review on 28th March 2024

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Posted 7 months ago

“Custom Made has done 3 signet rings for my grandchildren & they all are perfect...exactly as I requested. Seeing the work up CM posts prior to starting is terrific. Very pleased with personal & rings.”

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Posted 7 months ago

“Super fast responses, and willing to listen to concerns and changes in design.”

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Posted 7 months ago

“CustomMade allowed my fiancé to design the ring of her dreams before I took over the project. This cut out the guesswork and stress of designing the perfect ring. Even when Affirm denied me assistance and the center stone hiked in price by 500$. CustomMade was patient and waited with me through the months until I found the funds.”

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Posted 7 months ago

“I just completed my second project with CustomMade. Both have been great experiences — the first was a medallion and necklace of a family crest. The designer was able to blend two style examples i had into one delightful piece. The second was a ring, that started out as a drawing, then i used AI to modify, and from there the CM team made it real. It's amazing what you can make happen with CustomMade.”

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Posted 7 months ago

“The main thing I wanted in an engagement ring was symbolic meaning. I wanted a piece that would not only be beautiful, but also special to my partner and our relationship. CustomMade made it really easy to create a unique ring using designs that were personally meaningful to us. Everyone involved in my project was very friendly and knowledgeable. They answered my questions promptly, guided me through the design process and kept me updated at every step. In the end we came up with a piece that included the design elements I wanted and also achieved the aesthetic I was looking for. They were also transparent about the pricing, which was very reasonable. I received the ring well within the timeframe I needed (I reached out to them a few months in advance), and it looks exactly as I expected. I’d come back to them if I ever want another unique piece of jewelry.”

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Posted 7 months ago

“The designers were incredibly helpful and friendly, they did what they said they would and helped me through the entire process and worked with me on multiple design changes to get the one I really wanted. They didn't pester me and try to rush a sale which I really appreciated. The price was also very fair and the ring was incredible. The only minor issue I had was that the gift box with the party favors that the actual ring box itself came in wasn't in the best condition and it wasn't from shipping. It might have just been a reused one but id definitely recommend this site. I'll be using it to design the wedding band soon if possible.”

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Posted 7 months ago

“Made my dream into a reality. It made it so simple to make the perfect ring”

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Posted 7 months ago

“Absolutely wonderful work, they kept me informed throughout the entire process. A Concierge level of customer service. Outstanding work.”

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Posted 7 months ago

CustomMade.com is rated 5.0 based on 3,432 reviews