CustomMade.com Reviews

Name: CustomMade.com
Rating: 4.95

5.0 Rating 3,716 Reviews

99 %

of reviewers recommend CustomMade.com

5.0

Based on 3,716 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	5 out of 5

About CustomMade.com:

CustomMade is the world's largest online custom jeweler. We design and make everything from scratch, at a price that's roughly the same as buying something off the shelf. We specialize in engagement rings and wedding bands, but also make signet rings, pendants, necklaces, and statement rings. If you have an idea for a piece of jewelry, please come chat with us. If you would like to read more reviews of our service and/or view a portfolio of our completed work, please go here: https://www.custommade.com/reviews/

Visit Website

Location:

90 Sherman St, CustomMade.com
02140

CustomMade.com 5 star review on 20th April 2025

Peter Pellerito

CustomMade.com 5 star review on 19th April 2025

Susan Marron

Noah Block

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent”

Helpful Report

Posted 4 months ago

“This was a fantastic journey they worked quickly to help me get the perfect ring for my fiance. The support thro7ghout the whole process was fantastic. I'm glad we decided to get personalized custom jewelry for our engagement instead of store bought.”

Helpful Report

Posted 4 months ago

“My fiancé and I had a great experience! The Custom Made team was super helpful and created exactly what we wanted for our wedding bands.”

Helpful Report

Posted 4 months ago

“They worked with me very well, were cheaper than any other jeweler I could find, and the ring appears to be fantastic quality. I would do this again.”

Helpful Report

Posted 4 months ago

“The process was painless and the value was great. The team was able to create exactly what I wanted and she said YES.”

Helpful Report

Posted 4 months ago

“The design process was easy and clear. The final product came out better than my expectations and unique (that's the point right?). The communication was also very swift and easy.”

Helpful Report

Posted 4 months ago

“Getting a custom class ring was a wonderful experience!!! The designers respectfully listened to whatever thoughts I've had on the design. They also helpfully explained what details were possible to stay within my budget and made some gorgeous adjustments to the final design. I LOVE how my ring turned out! It has a personalized and timeless beauty to it which I'll treasure for years!”

Helpful Report

Posted 4 months ago

“I am grateful for all the work that went into creating my fiancé ring. There were a few delays in the production however the CuatomMade team were always in communication providing me with updates. I appreciated their transparency and determination to complete the ring in perfect time.”

Helpful Report

Posted 4 months ago

“Communications were clear and prompt. I always knew where we were at with the project and I couldn't be happier with the result!”

Helpful Report

Posted 4 months ago

“Exceptional service, the entire process was professional and went smoothly. The price was fair given the uniqueness of the pieces. I also appreciated the post service, as I needed some adjustments after after one of the rings came, but CustomMade was happy to help!”

Helpful Report

Posted 4 months ago

“I had a fantastic experience with custom made. From the first message to the delivery of the product it was smooth, professional and with a high level of communication. I recommend them to anyone trying to make a moment special with a ring, for me it was our 10 year anniversary.”

Helpful Report

Posted 4 months ago

“They answered every question I had along the way, giving me price options for every option possible, provided great accurate photos of what the ring would look like. Every step was great and they were very patient with me as well. The 10 yr anniversary/faith band with my birth stones turned out beautiful!”

CustomMade.com 5 star review on 1st December 2024

Helpful Report

Posted 4 months ago

“Very helpful and professional team. The design process is straight forward and easy to use, especially with direct correspondence with the designers and artists.”

CustomMade.com 5 star review on 30th November 2024

Helpful Report

Posted 4 months ago

“Easy process. Helpful team to guide along the way”

Helpful Report

Posted 4 months ago

“Custom made has completely outdone themselves. I went through weeks of design change iterations and they were always extremely patient with me. My design was extremely intricate and the detail they put in was impressive. I have never seen anything like these before and my woman absolutely loved what I proposed to her with (and presented on wedding day).”

CustomMade.com 5 star review on 29th November 2024

Helpful Report

Posted 4 months ago

“Everyone that was involved in the process from the very beginning is so nice and helpful. They’ll work with you and make your dream ring become a reality. They also will help stay in price range. Everything from beginning to end was a breeze with the people that helped along the way.”

Helpful Report

Posted 4 months ago

“I got exactly what I was looking for with Custom Made. I had an idea and they executed it perfectly! They communicated and coordinated with me every step of the way. The finished product even shipped a few days early. I recommend these guys for any jewelry you have an idea for that's unique to you.”

Helpful Report

Posted 4 months ago

“I recently finished a bridal piece using CustomMade that came out better than I ever imagined. Since the process was so simple, I went back to create a custom piece for myself that could incorporate both my fiance's engagement band and birth stones of my family for an extra special ring. CustomMade worked with me to find my dream design and the ring itself came out even more perfect in person than the pictures they sent. I love how CustomMade is always willing to go at my pace with the creation of the ring and I never feel pressured to move forward with a design I don't 100% love. I don't forsee any other jewerly needs in my immediate future, but I can guarantee CustomMade will be my go to spot when something does come up.”

CustomMade.com 5 star review on 26th November 2024

Helpful Report

Posted 4 months ago

“The Custom Made experience was 10/10. My husband and I had been waiting and wanting custom rings made with our family crest for over 2 years and we were having a really difficult time finding a jeweler to accomplish this for us. I found Custom Made in an online search and contacted the company to learn more about the process and where they were based out of. We were very impressed with the entire process. The things we love about this company and the process: We were able to go at our pace, and have approval at each stage. The company clearly stated what they were capable of including expectations of the process, the final product, time frame, and pricing. I was communicating with a person at each stage of the process and everyone was incredible and very helpful- I knew each by name, so it was very personable. The process was extremely pleasant and we love our rings so much! Best of all they save your design so you can duplicate the ring in the future (which we hope to do one day for our children). I could not say enough great things about this company and our finished product. You can trust Custom Made.”

CustomMade.com 5 star review on 25th November 2024

Helpful Report

Posted 4 months ago

“The customer experience was one of the highlights of my time working with CustomMade. Turnaround time on questions was always less than 24 hours and I usually heard back in 4-6 hours. The team was very patient with me as we worked through inital designs. Would highly recomend this service to anyone who would want to do a custom ring.”

Helpful Report

Posted 4 months ago

CustomMade.com is rated 5.0 based on 3,716 reviews