CustomMade.com Reviews

Name: CustomMade.com
Rating: 4.95

5.0 Rating 3,439 Reviews

99 %

of reviewers recommend CustomMade.com

5.0

Based on 3,439 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	5 out of 5

About CustomMade.com:

CustomMade is the world's largest online custom jeweler. We design and make everything from scratch, at a price that's roughly the same as buying something off the shelf. We specialize in engagement rings and wedding bands, but also make signet rings, pendants, necklaces, and statement rings. If you have an idea for a piece of jewelry, please come chat with us. If you would like to read more reviews of our service and/or view a portfolio of our completed work, please go here: https://www.custommade.com/reviews/

Visit Website

Location:

90 Sherman St, CustomMade.com
02140

CustomMade.com 5 star review on 26th November 2024

Tori Hughes

CustomMade.com 5 star review on 25th November 2024

Aislinn Hartnett

CustomMade.com 5 star review on 23rd November 2024

Brooke Smith

1446

Anonymous

Anonymous // 01/01/2019

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“I was initially nervous that this process would be overly stressful but the CustomMade team made this process so stress-free. They were excellent to work with, providing answers and revisions to my questions and critiques. Not only was the process so easy but the final result was fantastic!”

CustomMade.com 5 star review on 5th December 2022

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Posted 1 year ago

“I would be happy to provide a full review in February after I've had a chance to propose to my girlfriend. I'm so happy with this experience and would highly recommend this service to anyone.”

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Posted 1 year ago

“Great working with the Custommade folks on a ring, very responsive, very open to changes.”

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Posted 1 year ago

“Amazing company! I was struggling to find a good ring for my now fiancé and this company really helped me out. They created easy to follow phases and helped me design a great ring for a great price. Amazing work very intricate and my fiancé loves it. They helped me find a design that resembled us and everything. Guided me through the whole process and constantly communicated with me in order to make the ring exactly how I wanted it. Very very great company and above all amazing people. I’ll highly recommend using this company and reaching out if you’re planning on getting engaged or anything in general. I’m beyond 100% happy with the way the ring turned out. Amazing job!”

CustomMade.com 5 star review on 4th December 2022

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Posted 1 year ago

“Everyone I spoke with helped out so much when making decisions each step of the way. They were always quick to respond when I had questions and in the end the ring turned out beautiful!”

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Posted 1 year ago

“I have had the great luck to have had three signet rings made by this company. I have enjoyed working with this team of experts, I so love to work with this company if it were a woman I would marry it. This company's teams of experts go the extra step and help you realize your vision of that special piece of jewelry and they make the whole process fun. It shows in their work that the team enjoys the work they do.”

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Posted 1 year ago

“Custom made has fantastic customer service I have purchased from them on more than one occasion great service and always get you exactly what your looking for without charging more than what is reasonable for a custom piece the last ring that I purchased was an engagement ring and my now fiancée was thrilled and loves the ring could not be happier”

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Posted 1 year ago

“Loved working with the CustomMade team. They were nothing but responsive and awesome even when I was difficult and demanding trying to get just the exact design I wanted. I tried working with a couple of other companies before I found CustomMade and the CustomMade experience was 2nd to none. Thank you for helping me complete the perfect engagement.”

CustomMade.com 5 star review on 3rd December 2022

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Posted 1 year ago

“Incredible customer service and I love that every component can be customized.”

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Posted 1 year ago

“CustomMade made a beautiful 20th-anniversary ring for my wife. It was so easy to answer a few questions about what she liked and what I was looking for. They made a drawing of the ring and was an almost perfect fit for what I was thinking. We made a few adjustments and it was perfect. I would highly recommend using CustomMade to make the special ring for someone, I will be using them again myself in the future. Thank you for going to make my 20th anniversary so special.”

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Posted 1 year ago

“I loved working with custom made on my engagement ring! They made the process so enjoyable and special! 10/10”

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Posted 1 year ago

“I was skeptical at first regarding custom rings but that was quickly blown away by the customer service and quality of the rings! We got both of our rings made by them and the process was so smooth. The rings were beautiful and so expertly made. I will definitely recommend them!”

CustomMade.com 5 star review on 2nd December 2022

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Posted 1 year ago

“Experience was great from start to finish. They worked with me closely throughout the whole process to make sure I got exactly what I was looking for! Also helped guide me in decision making. Received sketches and digital renderings which were great. Final product was exactly what I wanted!”

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Posted 1 year ago

“Great work”

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Posted 1 year ago

“Very satisfied with the result. I loved the service they provided, always being very clear, fast and solicitous. I highly recommend this experience.”

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Posted 1 year ago

“Custom Made is an excellent online store for the perfect custom ring you want. The whole process is entirely customized and you get to chat one on one with their employees through their website so that they know exactly what you want! Cyrene, Richard, and Vincent did an excellent job with communicating!”

CustomMade.com 5 star review on 1st December 2022

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Posted 1 year ago

“I would recommend this company to anyone looking for a ring that is special from adding a special symbol to just making a beautiful ring they are willing to make your dream ting come true.”

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Posted 1 year ago

“awesome customer service from them, felt like an in person consult and it was exiting to have this experience where the jewellery actually comes to life. So glad i went with CustomMade”

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Posted 1 year ago

“I had a wonderful experience in working with CustomMade to design the perfect signet ring for me and my family. The process was simple and well communicated. The customer representatives were always available and eager to answer all questions. They also have a process to make the waiting fun by providing nuggets of information to keep you excited until your piece of art arrives. Thanks CustomMade.”

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Posted 1 year ago

“Could not have even gotten this process started without the Help of the people at custom made.”

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Posted 1 year ago

CustomMade.com is rated 5.0 based on 3,439 reviews