CustomMade.com Reviews

Name: CustomMade.com
Rating: 4.95

5.0 Rating 3,440 Reviews

99 %

of reviewers recommend CustomMade.com

5.0

Based on 3,440 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	5 out of 5

About CustomMade.com:

CustomMade is the world's largest online custom jeweler. We design and make everything from scratch, at a price that's roughly the same as buying something off the shelf. We specialize in engagement rings and wedding bands, but also make signet rings, pendants, necklaces, and statement rings. If you have an idea for a piece of jewelry, please come chat with us. If you would like to read more reviews of our service and/or view a portfolio of our completed work, please go here: https://www.custommade.com/reviews/

Visit Website

Location:

90 Sherman St, CustomMade.com
02140

CustomMade.com 5 star review on 26th November 2024

Tori Hughes

CustomMade.com 5 star review on 25th November 2024

Aislinn Hartnett

CustomMade.com 5 star review on 23rd November 2024

Brooke Smith

1446

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“All-around my experience was fantastic. Everyone I talked to was responsive and quick to help whenever possible. My fiancée was over the moon about the ring! Being able to have something made specially for her was awesome!”

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Posted 2 years ago

“CustomMade is a wonderful service, that helps you on every step of the way and goes above and beyond to deliver the best experience, 10/10”

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Posted 2 years ago

“The staff at custommade worked with me to create exactly the ring I wanted for my engagement. I had them change the concept drawing a few times to improve on what I had explained, and they perfected the concept I had in my head. The process was quick, they worked with me to pay over a little bit of time, and delivered it to a different country faster than I expected. When it arrived, it was everything I was hoping for, and I know my future wife will love it. I very much recommend this company if you want a piece that is completely original, and beautiful.”

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Posted 2 years ago

“CustomMade is a dream maker. They created the ring that I had in my dreams they were able to put together everything I asked in a timely manner and work with me no matter what I needed. I asked my girlfriend of 3 years to be my wife last night and she said yes and she loves the ring I couldn't be happier and neither could she. Thank you to the entire CustomMade team.”

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Posted 2 years ago

“From the starting design phase to the final touches at the end, everyone was extremely helpful and easy to communicate with. The ring turned out beautiful and exactly what I had in mind!”

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Posted 2 years ago

“The experience was one of the best I have had with any jewelry purchase - the team was knowledgable, responsive and helpful. I also did not feel like they were trying to oversell me - in fact, the opposite. When I suggested bigger side stones they told me it would overpower the center stone and they were right. I would 100% use them again. The final piece was even more beautiful than I could have hoped for!”

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Posted 2 years ago

“CustomMade employees were surprisingly prompt and detailed in their communication, often better so than I was. The product they produced was exactly to my specifications and is of high quality. I would gladly recommend this company for anyone who is intimidated by jewelry and jewelry stores; this is one of the best and most affordable ways to get an engagement that I could find.”

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Posted 2 years ago

“Amazing product and very well made. These guys are patient and very willing to work with you. They can find anything with any budget and make it look amazing. I’m engaged now and she absolutely fell apart when she first saw the ring.”

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Posted 2 years ago

“They were extremely helpful and made the ring of my dreams. Highly recommended and very worth the price.”

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Posted 2 years ago

“CustomMade is the best site to help you replace any family memories and create new ones. I am so thankful for how much they have helped me”

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Posted 2 years ago

“My entire experience with Custom Made was beyond phenomenal, I only wish I found Custom Made earlier because I would have ordered my wedding band from them! Throughout the entire creation process, there was constant clarity and communication from the Custom Made Team, and they always sent helpful guides and pictures to make sure I was comfortable with all design decisions I made. The Signet Ring I ordered for my Fiancé came out far better than I could have ever imagined, and I cannot wait to give it to him. Beyond my highest expectations in customer service, communication, guidance, and finished product. I cannot wait to create my next piece with Custom Made!! -Megan Rangel”

CustomMade.com 5 star review on 6th September 2022

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Posted 2 years ago

“The team was very communicative and worked with me to design exactly what it was my partner and I wanted. The final product was absolutely beautiful”

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Posted 2 years ago

“Custom Made was by far one of the most amazing experiences I have ever had with a custom designer/maker on or offline, the team that worked with my fiancé and I working on my wedding ring were someone of the informative and kind people I’ve ever worked with in the service and design industry, they were extremely prompt communicators usually responding within 3 hours of any communication that was made and always promptly informing us if something possibly wouldn’t work, there was no runaround or hassle with the pricing and they were always extremely upfront and transparent with us. I truly canon recommend this company enough, we will most definitely be coming back to get heirlooms made and I am confident that they will persist for generations. Thank you to our team at custom made, you truly could not have done a better job!”

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Posted 2 years ago

“I had an extremely good experience with Custommade. They made multiple pieces for me and did so with professionalism and excellence. I would definitely recommend the company if you are wanting to create a piece.”

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Posted 2 years ago

“Super Service Schnelle Antworten Sehr flexibel in der Gestaltung der Ringe!”

CustomMade.com 5 star review on 5th September 2022

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Posted 2 years ago

“Very informative and staff was helpful and communicated through the entire process. .y project was completed on time and in budget with expectations completely met. I would recommend them for any project.”

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Posted 2 years ago

“A company that actually cares! They made the process of deciding what I wanted so simple. Everyone was very nice and helpful through the experience and would highly recommend using custom made. I will be getting my bands through them as well.”

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Posted 2 years ago

“The staff was amazing and very patient with my requests and changes. Will happily go back again.”

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Posted 2 years ago

“Fantastic team with great communication throughout the entire process. I would absolutely recommend this company.”

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Posted 2 years ago

“I had a great experience with CustomMade! I was able to provide some ideas for a ring that I had in mind and the team at CustomMade was able to bring all of the ideas together to make a beautiful final product. The team was also very friendly and understanding of my requests and would respond very quickly any day of the week. I was a bit worried because I needed the ring completed and sent to me within 6 weeks, but the team delivered the completed ring to me within my time frame. I had a great experience and plan to use CustomMade again in the future for other jewelry.”

CustomMade.com 5 star review on 3rd September 2022

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Posted 2 years ago

CustomMade.com is rated 5.0 based on 3,440 reviews