CustomMade.com Reviews

Name: CustomMade.com
Rating: 4.95

5.0 Rating 3,433 Reviews

99 %

of reviewers recommend CustomMade.com

5.0

Based on 3,433 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	5 out of 5

About CustomMade.com:

CustomMade is the world's largest online custom jeweler. We design and make everything from scratch, at a price that's roughly the same as buying something off the shelf. We specialize in engagement rings and wedding bands, but also make signet rings, pendants, necklaces, and statement rings. If you have an idea for a piece of jewelry, please come chat with us. If you would like to read more reviews of our service and/or view a portfolio of our completed work, please go here: https://www.custommade.com/reviews/

Visit Website

Location:

90 Sherman St, CustomMade.com
02140

CustomMade.com 5 star review on 23rd November 2024

Brooke Smith

CustomMade.com 5 star review on 22nd November 2024

Matt Uttley

Beverly Landrey

1443

Anonymous

Anonymous // 01/01/2019

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“CustomMade was so easy to work with. From start to finish, the process was smooth and seamless. Amazing customer serve and beautiful craftsmanship. They communicated every step of the way and often responded to messages within the hour. I would recommend CustomMade for any custom piece of jewelry...they were able to use a picture of an heirloom class ring from 1968 to create a nearly identical replica for three sons. Truly amazing!”

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Posted 11 months ago

“I couldn't be happier with the experience I had with CustomMade! I wanted a fairly traditional piece but with a unique feature and they created something that was better than I had imagined. I know that my soon-to-be fiancée will love it. These folks are extremely diligent and professional, providing a wonderful experience from start to finish.”

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Posted 11 months ago

“Great customer service and quality”

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Posted 11 months ago

“The entire process was extremely simple with the help of the team. Could not have asked for an easier process.”

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Posted 11 months ago

“Best experience ever, if you are looking to work at your own pace and get exactly what you want this is the way to go, through every process they are right there with you making sure that you are getting exactly what you want.”

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Posted 11 months ago

“Great people to work with! My wife’s engagement ring fell out at about a year of having it made and was never found. We sent the ring and and the team decided it was a design flaw! Added a new stone and reworked the mounting at no cost to me. Great company that I highly recommend”

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Posted 11 months ago

“Very quick and responsive in the drafting procces and excellent delivery time even though I was overseas in japan”

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Posted 11 months ago

“I heard about this company from a patient and decided to look into purchasing my high school class ring for a second time. I originally purchased my on class ring at the age of 17 for a little over $600 and took very good care of it for almost 30 years. Well, I lost it in a parking lot and it was not a ring that I had seen but on one other person. As I began to search on the site to have my ring made for me again, I finally made to decision in September of 2023. The communication with this company if phenomenal and so courteous. They answered all of my concerns via email and kept me informed also sending me updated pictures. I am very pleased, I paid more but this was customized for me. The payment process was easy. I received my ring in November and I am very pleased. I would definitely recommend to my friends and family. Thank you so much for your patience and kindness towards me. I could feel it via our email exchanges. Thanks again, Mrs. Dimetress”

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Posted 11 months ago

“The team was very responsive and nice. The process was clear from start to finish and they even went back to make some extra changes after I changed my mind. I am also very satisfied with the result.”

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Posted 11 months ago

“Wonderful company, support, and products. Would highly recommend, and would return for more next time I need another piece of custom jewelry!”

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Posted 11 months ago

“Great customer experience throughout the process and delivered exactly what I envisioned.”

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Posted 11 months ago

“Great to work with, very helpful”

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Posted 11 months ago

“Very easy to deal with, prompt responses, incredibly accommodating to customer needs, made the whole process so much easier and stress free”

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Posted 11 months ago

“They were amazing. They answered all my questions and always got back to me in a timely manner. And if it was a week since I last heard they would explain what was going on and give me a time when the next step would be done. 10/10 would recommend.”

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Posted 11 months ago

“My overall experience with custom made.com was absolutely amazing! I was a little apprehensive about initiating the process because I’ve seen some projects with other online providers come out with not-so-favorable results and limited to no options for rectification or recourse. When I responded to Aleni, the consultant’s email, she was very charming, reassuring, and responsive! She got my ideas and gave me options on the approaches, working around the fact that I didn’t focus on budget up front. That put me at ease, as the focus wasn’t on the monetary part until I was ready. The sketch artist, Davit, was great and magnificently made the changes based on my feedback until we got exactly what I was envisioning! The 3D renderings gave me a little bit of pause because they looked a little more chunky than what I had in mind, but we forged ahead as they softened the edges as I requested. Karen was the lead on that part of the process, and was amazing to interact with! The gemologist, Chun, was incredible in giving me what I felt were the best options to choose from. My final selection was what I wanted and well within the range I was comfortable spending! When it went to casting and finalization, I was anticipating it to be ready a little quicker than it was, but Matt was wonderful about keeping me abreast of the status. I was happy it wasn’t rushed because the pics of it when it was ready were absolutely stunning!! Receiving the ring was just perfect! I am really astounded and excited with it! I can’t wait to propose and see her reaction! HUGE thanks to the whole team for such an important project! Top notch from start to finish!! Sincerely, Michael”

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Posted 11 months ago

“The staff was prompt, respectful, and always kept me in the loop about the progress of my ring. 10/10 would recommend.”

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Posted 11 months ago

“I wasn't sure if designing a ring entirely online was going to work, but it did! The process and stages were very clear and the different team leaders I worked with were very easy to work with, respectful, patient, and knowledgeable and I never felt like I lacked support. I had my own design in mind and they helped me hammer it down to a final beautiful ring that my fiancee absolutely loves.”

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Posted 11 months ago

“Every person I talked to through each stage was professional, very nice, and extremely motivated. The finished product is beautiful and I’m excited for my girlfriend to see it soon. I would trust custom made to make any item of jewelry!”

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Posted 11 months ago

“Great result for a custom signet ring. Very easy to work with and great customer service.”

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Posted 11 months ago

“My experience was amazing from start to finish! I had come to the Custom Made because I had an idea of an engagement ring (my girlfriend had her own specifications I’d taken notes of as well). I sent them all the details of what I wanted and they got right to work, designing it. During the process, they explained each step in detail, anticipated most of my questions, and had visual aids already prepped to make sure I was never confused about what was happening. The customer service was so on point and even when I thought I was nitpicking too much, they were still kind and willing to make every alteration to the 3D model of the ring so it could turn out exactly like I wanted. It came out even better than I could’ve ever imagined and I was able to expedite it once I realized I had a proposal date. They’re at the top of my list for complimentary wedding bands and thanks to their help, I can’t wait to propose.”

CustomMade.com 5 star review on 26th November 2023

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Posted 11 months ago

CustomMade.com is rated 5.0 based on 3,433 reviews