CustomMade.com Reviews

Name: CustomMade.com
Rating: 4.95

5.0 Rating 3,438 Reviews

99 %

of reviewers recommend CustomMade.com

5.0

Based on 3,438 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	5 out of 5

About CustomMade.com:

CustomMade is the world's largest online custom jeweler. We design and make everything from scratch, at a price that's roughly the same as buying something off the shelf. We specialize in engagement rings and wedding bands, but also make signet rings, pendants, necklaces, and statement rings. If you have an idea for a piece of jewelry, please come chat with us. If you would like to read more reviews of our service and/or view a portfolio of our completed work, please go here: https://www.custommade.com/reviews/

Visit Website

Location:

90 Sherman St, CustomMade.com
02140

CustomMade.com 5 star review on 25th November 2024

Aislinn Hartnett

CustomMade.com 5 star review on 23rd November 2024

Brooke Smith

CustomMade.com 5 star review on 22nd November 2024

Matt Uttley

1444

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Love their product I ordered a custom ring and the specific design and I love the way it came out I’m definitely coming back to purchase more jewelry here more often !”

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Posted 1 year ago

“Staff is excellent and very responsive.”

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Posted 1 year ago

“CustomMade did a fantastic job from start to finish. I was connected with a dedicated team who was always willing to clearly answer every question I had and did everything they could to make the whole process a pleasant one. I went in not really knowing what I wanted, and was given several designs to inspire my final design. Overall we were able to come up with a truly beautiful piece. Having never shopped for an engagement ring before, I am really happy I found CustomMade and will be purchasing from them again in the future. P.s. She said yes and absolutely adores the ring!”

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Posted 1 year ago

“Everyone here was so nice and it sounded like they were equally as enthusiastic as I was to bringing my ring to life. I was always notified every step of the way and had all of my questions answered. When I received the ring it was beautiful and I’m so happy that I was able to make this possible due to all the wonderful people working on this project!”

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Posted 1 year ago

“Everything turned out exactly as I had hoped and the team was super helpful every step of the way”

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Posted 1 year ago

“I have never worked with a company with such an high value for customer satisfaction as Custommade! Everything went perfectly, from the design (of a ring for my wife) to the delivery. At each step, the team from Custommade was: 1) very helpful (and full of good advices) 2) polite and professional; 3) listening to my requests and guiding me towards the best solution; 4) extremely reactive! Not to mention the beautiful piece of art they realized for me! Looking forward for the next project! In the meantime, I recommend them!”

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Posted 1 year ago

“It was a journey. A wonderful journey. At every step, the team is in touch with you and keeps you updated with detailed information about your jewel. You even learn many things about jewel crafting! And everyone is so thoughtful and patient. A wonderful journey, indeed.”

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Posted 1 year ago

“Great communication with employees. My ring turned out great! Will be ordering another piece from them again”

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Posted 1 year ago

“This team is great! They are patient, courteous and know their stuff. What I would say is that you really need to know what you want as you need to be very prescriptive in your brief to them. It would be a good idea to give them estimated weight of pieces and have a clear idea of size. They don’t mind how many times they have to rework your piece, after all you paying for something unique. And when it comes, it is so beautifully packaged. It took a lot for me to trust this format, and I have no qualms in recommending them. Go on, give them a go, you won’t regret it.”

CustomMade.com 5 star review on 11th February 2023

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Posted 1 year ago

“My fiancé used CustomMade for my engagement ring and I used them for his wedding band. They were truly the easiest and best to work with! They answered every single question we came up with, they walk you through every step of the process, they have tons of literature that explains things about jewelry making such as different types of metals, finishes, gems, and such!! They also ask about the budget up front and give a lot of options to make sure the project stay within budget! It was so cool to be involved in every step of the process and getting to approve every detail of these very special rings we will have for the rest of our lives!! Truly a one of a kind experience! I couldn’t recommend them more!”

CustomMade.com 5 star review on 10th February 2023

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Posted 1 year ago

“Very nice custom jewelry company. I recommend to anyone. Only thing is if you dont live in USA. You will get dinged with custom fees. Second time getting a piece done with them and very happy both times.”

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Posted 1 year ago

“CustomMade.com exceeded my expectations! My wife had her wedding ring stolen. That ring meant the world to both of us. We were Highschool sweethearts and that ring was purchased when I was a teenager. It represented a lifetime of struggle and adventure that we have been through together. It was one of a kind so I couldn't just go have it replaced. When she opened that box and started crying she said, "that is my ring !" I knew then I had made the right choice working with CustomMade.com.”

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Posted 1 year ago

“Continuous clear and prompt communication with a great product at the end. Whenever options are available they would provide examples to better assist your decision making”

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Posted 1 year ago

“CustomMade is a wonderful business! They did a fantastic job of creating a custom ring for my husband. They kept in constant contact and made sure we knew what was going on in every phase of the production. They people we dealt with were all very kind and enthusiastic. The design was beautiful as was the final product!! My husband and I will use them again every chance we get!”

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Posted 1 year ago

“Very dedicated team, responsive and attentive to details. Really enjoyed the design process and informative communication. Very satisfied with the result - highly recommend service.”

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Posted 1 year ago

“The custom made team created a beautiful engagement ring. Their team is very knowledgeable in gemstones, metallurgy, and all things Jewelery. Very satisfied with my order, they exceeded my expectations.”

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Posted 1 year ago

“Super helpful, worked with me to create something unique (rather than using existing templates), made the process fun overall!”

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Posted 1 year ago

“Great at communication during design process, worked well with budgetary restrictions, stunningly beautiful final product. Absolutely no complaints, 10/10 would and will recommend!”

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Posted 1 year ago

“Wow! CustomMade is an outstanding company with superior customer service. They made the process so easy. I ordered a family crest ring for my husband and it is absolutely beautiful! He was so excited. Even the delivery box that it arrived in was first class! From start to finish, the experience was excellent! We will be back!!!”

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Posted 1 year ago

“I have used this company twice and they are AMAZING! I cannot say enough. The design process is super easy, communication is great and the finished product is beautiful. I will be using them again.”

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Posted 1 year ago

CustomMade.com is rated 5.0 based on 3,438 reviews