CustomMade.com Reviews

Name: CustomMade.com
Rating: 4.95

5.0 Rating 3,440 Reviews

99 %

of reviewers recommend CustomMade.com

5.0

Based on 3,440 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	5 out of 5

About CustomMade.com:

CustomMade is the world's largest online custom jeweler. We design and make everything from scratch, at a price that's roughly the same as buying something off the shelf. We specialize in engagement rings and wedding bands, but also make signet rings, pendants, necklaces, and statement rings. If you have an idea for a piece of jewelry, please come chat with us. If you would like to read more reviews of our service and/or view a portfolio of our completed work, please go here: https://www.custommade.com/reviews/

Visit Website

Location:

90 Sherman St, CustomMade.com
02140

CustomMade.com 5 star review on 26th November 2024

Tori Hughes

CustomMade.com 5 star review on 25th November 2024

Aislinn Hartnett

CustomMade.com 5 star review on 23rd November 2024

Brooke Smith

1446

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolutely the most pleasant and understanding people that work seamlessly together with you and your schedule! I'm so in love with the beautiful custom pieces the designers helped create, and the stone specialists that worked patiently with me on picking out a stone that was the exact shade i had in my mind. Wonderful experience!”

CustomMade.com 5 star review on 19th June 2022

Helpful Report

Posted 2 years ago

“These people do AMAZING work. They stop at nothing to make sure you get the ring of your dreams. They work so hard and produce fantastic rings!”

Helpful Report

Posted 2 years ago

“Everything in the process, from communication, to design, to timeframes, to reviews and delivery was all well thought out and followed through by the consultation, design, and manufacturing team. I cannot thank the team enough and my fiancée (wife by October first) has been nothing but thrilled with the results. This is the go-to place for custommade rings and jewelry.”

Helpful Report

Posted 2 years ago

“The worst people to ever deal with, the most terrible set of people! You have to glue details to their brain before they can carry them out. You can imagine with how much cufflinks worth over $10,000 I have ordered from these terrible people they still went ahead to miss producing a whole $2400 worth of cufflinks from my last order, after the long months of waiting, cufflinks arrived uncompleted, this is just a tip of the terrible experiences I've had with this nonsense people!”

Helpful Report

Posted 2 years ago

“Every employee at every stage of the process was beyond helpful in creating my ring.”

Helpful Report

Posted 2 years ago

“Great. The product was amazing.”

Helpful Report

Posted 2 years ago

“Absolutely amazing from start to finish. Will definitely use this service again.”

Helpful Report

Posted 2 years ago

“My husband and I ordered our wedding suite from Custom Made. We couldn't be happier with the produxts and the process.I have to be honest, right before we placed our order for the first ring I was nervous because they were an online retailer and I had never heard of them before. When the ring arrived, it was beautiful! I took it to two local jewelry stores for appraisal and was told the ring was authentic, and the value was very close to what we paid for it. I couldn't be more happy with this company! They were professional throughout the entirty of the process. They guided us through the design step by step, and the finished projects look almost exactly like the digital rendering. They went above and beyond to make sure we were satisfied with our pieces, and I can tell they take pride in their work. If I had another luxury jewelry need, I would commission them right away!”

Helpful Report

Posted 2 years ago

“Great customer service. The final product (a customized signet ring) was better that I could have imagined. I love it!”

Helpful Report

Posted 2 years ago

“Wonderful company,craftsmanship second to none.im a repeat customer,very happy with my experience”

Helpful Report

Posted 2 years ago

“Great ring at an even better price!”

Helpful Report

Posted 2 years ago

“Couldn’t be happier with the entire process!! Had a lovely custom engagement ring made for my boyfriend and the wedding band got designed and everything. I love that they save the design of the wedding band for when I’m ready to have that made too. I might even have a ring made for myself at some point. 10/10”

Helpful Report

Posted 2 years ago

“I didn't have to sort through a million choices. I had seen other rings and had an idea of what I wanted and CustomMade took my idea and made it even better. Every step I was able to give input and get feedback on the development. They worked with me when I was on a close deadline to get the rings to me on time. The staff was friendly and meticulous about everything I hadn't thought of. 10 out of 10 for my engagement ring, I will be back when it's time for the wedding ring.”

Helpful Report

Posted 2 years ago

“Easy and prompt communication which made making my decisions easy”

Helpful Report

Posted 2 years ago

“I had a wonderful experience with CustomMade. From the initial conversation throughout the process, communication was second to none. The final project was phenomenal. I would defiantly recommend using this company for your ring needs. Very appreciative and happy with everything.”

Helpful Report

Posted 2 years ago

“I was beyond impressed with the first message. Ample responses, quick replies and professionalism that is top notch. I was overjoyed with my signet design. The Custom Made team were hands down skilled, knowledgeable and experienced at their trade. 6/5 stars !!!”

Helpful Report

Posted 2 years ago

“I came across custom made online while looking for suitable rings for my fiance's engagement ring, not only did there customer service point me in all the right directions but they made the process easy and exciting. I got to choose the ring that was one of a kind for my one of a kind woman. The moment she saw she was so happy and amazed. She hasn't stopped admiring it and I know that when she look at it everyday she is over come with my love and affection. The quality of the ring is amazing and the timely fashion it was made and cost made it a easy for me to make the decision to acquire it. Thank you for having a roll in my new life with my amazing wife to be!”

Helpful Report

Posted 2 years ago

“Custom made was honestly the best from end to end. My fiance loves her ring, and I mean LOVES her ring. If I knew how much this wouldve meant to our relationship I would've done it earlier. And custom made was able to help me capture the story of our relationship in our ring. My fiance and I had been long distance for 4 years and custom made was able to capture the emoji's we used to communicate for a long time. It means a lot to the both of us, and the quality of the ring blows anything I'd seen online out of the water. I'm so grateful, and I hope this business continues to do such valued work.”

Helpful Report

Posted 2 years ago

“Having been assited by the professional service of CustomMade was truly a pleasure! Not only have they gone above & beyond with their advice and numerious redos. They also are available on a 24/7 basis. No questions asked a truly amazing experience fitting this type of expense. Will recommend to friends/family & already starting a new project to create matching wedding bands!”

CustomMade.com 5 star review on 14th June 2022

Helpful Report

Posted 2 years ago

“My fiancé and I are very happy with the piece! We have no complaints on the design and I am very pleased with the communication. Every response was usually within the hour. The team all worked well with me and was professional but relaxed and friendly. This review was honest. I attempted to score a category with four stars but I could not decide on a category due to the service being all around fantastic.”

CustomMade.com 5 star review on 13th June 2022

Helpful Report

Posted 2 years ago

CustomMade.com is rated 5.0 based on 3,440 reviews