CustomMade.com Reviews

Name: CustomMade.com
Rating: 4.95

5.0 Rating 3,444 Reviews

99 %

of reviewers recommend CustomMade.com

5.0

Based on 3,444 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	5 out of 5

About CustomMade.com:

CustomMade is the world's largest online custom jeweler. We design and make everything from scratch, at a price that's roughly the same as buying something off the shelf. We specialize in engagement rings and wedding bands, but also make signet rings, pendants, necklaces, and statement rings. If you have an idea for a piece of jewelry, please come chat with us. If you would like to read more reviews of our service and/or view a portfolio of our completed work, please go here: https://www.custommade.com/reviews/

Visit Website

Location:

90 Sherman St, CustomMade.com
02140

CustomMade.com 5 star review on 30th November 2024

1449

Anonymous

Anonymous // 01/01/2019

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“Custom made was amazing to work with! They helped me design a beautiful necklace for my wife. It was a super easy and fun experience. I will definitely use Custom Made again!”

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Posted 3 years ago

“Every part of the experience was phenomenal! All staff on each stage of the project were very knowledgeable, very pleasant to deal with and made the whole experience fun. I was a little anxious going into this, but am so thrilled with my custom ring. I’ve been wearing it for a couple of weeks now, and it seems like I’ve had it for years. The custom design is so special, unique and everything I hoped for!”

CustomMade.com 5 star review on 16th November 2021

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Posted 3 years ago

“The final piece turned out great, and the responsiveness and flexibility to my questions and customizations all the way through exceeded my expectations.”

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Posted 3 years ago

“CustomMade is a wonderful service! The onboarding, design and production teams are incredibly friendly, thoughtful and helpful throughout the process. My wife and I are extremely happy with our purchases and couldn't have asked for anything more. Highly recommended!”

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Posted 3 years ago

“From the jump, Custom Made was first class in their communication, professionalism, and patience. The process from conceptualization to final product was streamlined and easy to follow; I never had to follow up with them and if I had questions, they were always quick to respond. Most importantly, my fiance loves the ring! It's exactly what she wanted and it could not have turned out better.”

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Posted 3 years ago

“If you are looking for one of a kind jewelry, CustomMade is the perfect platform. I worked with their team of experts to design a perfect engagement ring for my significant other. The construction process and communication is very transparent and the quality of service is incredible. If you are looking to produce something beautiful, look no further. I am very pleased with my experience and I highly recommend using this platform!”

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Posted 3 years ago

“The team was very engaging and helpful through out my buying process, from designing to production. I would highly recommend CustomMade if anyone is looking to get something unique for their special occasions”

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Posted 3 years ago

“Amazing quality ring, very helpful team keeping me constantly updated throughout the whole process.”

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Posted 3 years ago

“Custommade.com has been excellent with designing my engagement ring. They were constantly communicating with me about updates and any details that needed to be clarified. I could login via phone or computer and the website was easy to use with no glitches. I absolutely love my ring and couldn't be happier!”

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Posted 3 years ago

“Great experience!! They were very responsive and listened to what you wanted and went above and beyond to get me the pendant I wanted!! Highly recommend!!! Very satisfied!!”

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Posted 3 years ago

“I had gone to a local jeweler that advertised custom jewelry but they were somewhat disorganized. Then I found CustomMade online and the experience was great. They consistently messaged me back very quickly about my project, and I could really feel the progress (vs. feeling like nothing was happening on it) through design, production, and finishing. I had a specific design idea in mind for some custom 10 year anniversary earrings for my wife and they got the design very close right away such that we only had to make a few tweaks. They turned out stunning, particularly the stones. The diamonds are extremely bright and the setting is very high quality. I think these will be something my wife wears her entire life. Thank you very much, I highly recommend CustomMade.”

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Posted 3 years ago

“Had an amazing experience working with custom made and they brought my woman’s dream ring to life !”

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Posted 3 years ago

“My experience with Custom Made Studios far exceeded my expectations. I was away on vacation and was looking for a gift for my best friend. I had an idea in mind and started visiting several jewelry stores. Nobody had anything close to what I was looking for. So I went on line and Googled the item. I found a website called CustomMade and decided to contact them. They were very quick to respond. When I told them what I was looking for, they were confident that they could make the item. There was much correspondence back and forth over the following weeks, between designing pricing, then finally manufacturing my item. When I received the item in the mail, I was blown away. Even more importantly, when I gave the item to my friend, she absolutely loved it. Again, thank you soooooo much to all the staff at Custom Made Studios for making this happen. I hope many more people get the pleasure of doing business with you. I am sure their experience will be equal to mine. Warmest regards, Mark D.”

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Posted 3 years ago

“Custom Made was very responsive and detailed in the process of the ring design. It turned out great and I will be ordering from them again in the future.”

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Posted 3 years ago

“Just amazing! Everyone was so kind and so friendly!! The ring they made is more beautiful than I could have imaged ❤️🙏🥰 It’s not just a business, they make you feel like family and I was blessed to find them! Beautiful people they are! ❤️🌺💐🥰”

CustomMade.com 5 star review on 13th November 2021

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Posted 3 years ago

“I entrusted my husband’s custom signet ring to be crafted by CustomMade and I must tell you they did not disappoint. I immediately contacted the company which assigned me my very own jewelry expert/consultant which communicated with me through a secure website. My husband designed the ring and those very sketches, I sent directly to the consultant. Base on those sketches, a draft was sent to me and the ring was exactly as drawn. After a few tweaks, I approved the design. During the crafting of the ring, I was updated every step of the way from when the mold had been completed to when the design was being hand crafted. When we received the ring, we were in awe. I could not believe all the Intricate detailing.This ring could not have come out any better and I know this because before CustomMade, I sent over the same sketches of the ring to another ring company and the finally design they provided were terrible. Needless to say they were unable to make the design 3D. We thank CustomMade for this beautiful piece and because of them, this ring will be in our family for generations to come and will be passed down to our son.”

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Posted 3 years ago

“CustomMade was an amazing experience for me. I felt extremely comfortable with the staff and felt they made me feel like family. Anything that I wanted they were able to create and were always more than happy to make any changes to fit my vision. I would recommend anyone I know to CustomMade for sure and would not hesitate to use them again in the future.”

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Posted 3 years ago

“The CustomMade team was incredibly helpful and always quick to respond! All of our needs and requests were well taken care of too.”

CustomMade.com 5 star review on 12th November 2021

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Posted 3 years ago

“The Team at custom made was helpful all they way through the project and kept me up to date at every step. The product was amazing and I couldn’t be happier with how it turned out!”

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Posted 3 years ago

“Looks great and they work with you every step of the way to make sure you are 110% satisfied with them. I couldn’t have asked for a better experience.”

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Posted 3 years ago

CustomMade.com is rated 5.0 based on 3,444 reviews