CustomMade.com Reviews

Name: CustomMade.com
Rating: 4.95

5.0 Rating 3,438 Reviews

99 %

of reviewers recommend CustomMade.com

5.0

Based on 3,438 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	5 out of 5

About CustomMade.com:

CustomMade is the world's largest online custom jeweler. We design and make everything from scratch, at a price that's roughly the same as buying something off the shelf. We specialize in engagement rings and wedding bands, but also make signet rings, pendants, necklaces, and statement rings. If you have an idea for a piece of jewelry, please come chat with us. If you would like to read more reviews of our service and/or view a portfolio of our completed work, please go here: https://www.custommade.com/reviews/

Visit Website

Location:

90 Sherman St, CustomMade.com
02140

CustomMade.com 5 star review on 25th November 2024

Aislinn Hartnett

CustomMade.com 5 star review on 23rd November 2024

Brooke Smith

CustomMade.com 5 star review on 22nd November 2024

Matt Uttley

1444

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“great response time and communication. The team was able to fully customize the piece that I wanted. The price increased more than I would have expected for minor changes, but they are in the business of knowing the costs so it is what it is. They helped rush the order when we had gone back and forth for an abnormal amount of time. The piece came out so perfect, I couldn't be happier!”

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Posted 1 year ago

“TRUST - QUALITY - BEST CUSTOMER SERVICE IN THE WORLD "I recommend "CUSTOM MADE" to everyone in the world who needs any piece of jewelry." I am Dennys Santos. From El Salvador I was looking for a wedding ring to propose. I didn´t know where to start or, even, what to look for. Every single person I spoke to in "CUSTOM MADE" made the experience easy, trustable, and incredible for me. I absolutely love the way they helped me design, create, and deliver my ring. I proposed the day I wrote this review and she obviously said "YES!" Thank you so much everyone at CUSTOM MADE for your help and service. I hope and wish that if you read my review, you also make a good decision and use their service for your piece.”

CustomMade.com 5 star review on 15th May 2023

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Posted 1 year ago

“The CustomMade team was absolutely perfect from start to finish. It took two years for me to save up to pay for my wife’s ring and that’s not at all because of over pricing. The price was great times are just rough. BUT moving on, the team was patient, encouraging and treated me like a friend. They wanted my wife to have the perfect ring just as much as I did. I couldn’t have asked for a better experience and I can’t thank you enough! HIGHLY RECOMMEND this site And these professionals!”

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Posted 1 year ago

“The process was pretty easy. The biggest thing was to approve the 3d rendering and the coordinator at that step made a suggestion on the combination of the metals on one of the pieces that turned out just spectactular. Overall the experience was excellent. I ordered 2 pieces and the result was absolutely fantastic.”

CustomMade.com 5 star review on 13th May 2023

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Posted 1 year ago

“Amazing customer service! Fast service and quality materials! Couldn’t have asked for better!”

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Posted 1 year ago

“Amazing customer service and worked with me to get my idea out in a timely manner but also made sure I was Satisfied before moving forward.”

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Posted 1 year ago

“It was absolutely amazing experience working with CustomMade. I was literally involved every step of the creation and at the end it was the completely what I images. Highly recommended”

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Posted 1 year ago

“I’ve ordered 2 signet rings. Both are excellent. Service and design process were excellent.”

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Posted 1 year ago

“I was nervous at first To use customMade.com, since I found them simply using a google search. But after going through all of the reviews and communicating with some of the team members, i decided to take a risk. I was not disappointed! the team was professional and timely and ensured that i was updated at every step of the process. The 3d rendering that I approved vs the final product was 100 percent accurate. I would recommend them 100 times over and will be using them in the future.”

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Posted 1 year ago

“In 2022 I was graduating college with my Honors Associates in Photography.😏 I bought my last class ring when I graduated high school pretty standard like everybody else's. But this time I thought to myself," I'm an artist I want to design my own class ring one of a kind, really have my Belflower Art made how I want it!". After some research I found CustomMade.com.🧐 I took a gander at the rings they were able to create, so I started to design my own. Once I drew it up I sent it in along with some features of other previous rings they have made and gave them my design. After a brief time they generated exactly what I drew out with all my specifications to an exact detail! My mind was Blown!🤯 Their team of experts were genuine, knowledgeable, knew what they were doing and had quality work. Finally when I received it, it was in this big heavy fancy box, with certificates and everything! I open it up and got goosebumps, they took my ideal creation and made it a reality! 🤩 I Highly Recommend CustomMade for Any of your jewelry needs! 🥰”

CustomMade.com 5 star review on 11th May 2023

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Posted 1 year ago

“Amazing. From start to finish, the entire process was excellent. The constant communication with the designer and craftsman was easy”

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Posted 1 year ago

“CustomMade has been incredible to work with for both mine and my fiances' engagement rings, as well as our wedding bands! incredible quality and service!”

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Posted 1 year ago

“Working with CustomMade was the most seamless, friendliest, and most productive collaborations with a company I've ever experienced. The process is extremely easy to follow as they have a way of messaging you and keeping you updated on your piece. They let you know about every small part of the procedure and asks for your input the whole way through. I made the perfect engagement ring for my now fiance and she and I both love it. This company allows you to make jewelery that is truly unique and has a lot of intention put into every small amount. The more artistic input you give to the artists, the more control you have over your piece. I am so grateful I found this place and got the opportunity to work with their amazing team to make my dream engagement ring come true. Thank you so much CustomMade, I will for sure be back :)”

CustomMade.com 5 star review on 10th May 2023

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Posted 1 year ago

“Custom Made was a great choice for me when I was choosing an engagement ring. They walked me through the process and I was able to be very involved (with much-needed hand-holding from CustomMade). It did make the whole process fun and I was able to give my lucky lady and ring that she loved. The quality of the jewelry was superb. I would not hesitate to recommend this company to anyone. You will not be disappointed.”

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Posted 1 year ago

“CustomMade.com not only created beautiful gold and diamond pins for the Ship's Sponsors of USS Cooperstown, a newly commissioned Navy ship, they kept me educated and informed every step of the way.”

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Posted 1 year ago

“Love the attention to details!”

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Posted 1 year ago

“All the people working at Custom Made make the experience of designing and creating a unique piece of jewelry a complete wonder. I've used their services twice and they will be my first choice if I ever want to do it again. Thank you so much!”

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Posted 1 year ago

“I’m so impressed with the customer service provided with this company. I highly recommend them to anyone that will listen. I will be ordering from them in the future. I’ve never been happier with a piece of jewelry.”

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Posted 1 year ago

“Everything came out exactly as needed. Absolutely perfect experience.”

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Posted 1 year ago

“I couldn't believe how easy everything was. Someone was always there to offer advice, answer my questions and provide support. They took my idea, created a 3D rendering, sent a free ring sizer and produced an outstanding ring of incredible quality. I love it! Definitely recommend!”

CustomMade.com 5 star review on 7th May 2023

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Posted 1 year ago

CustomMade.com is rated 5.0 based on 3,438 reviews