CustomMade.com Reviews

Name: CustomMade.com
Rating: 4.95

5.0 Rating 3,722 Reviews

99 %

of reviewers recommend CustomMade.com

5.0

Based on 3,722 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	5 out of 5

About CustomMade.com:

CustomMade is the world's largest online custom jeweler. We design and make everything from scratch, at a price that's roughly the same as buying something off the shelf. We specialize in engagement rings and wedding bands, but also make signet rings, pendants, necklaces, and statement rings. If you have an idea for a piece of jewelry, please come chat with us. If you would like to read more reviews of our service and/or view a portfolio of our completed work, please go here: https://www.custommade.com/reviews/

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Location:

90 Sherman St, CustomMade.com
02140

CustomMade.com 5 star review on 20th April 2025

1591

Anonymous

Anonymous // 01/01/2019

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“They made me the perfect signet ring! They were able to fit not only my family crest, but a banner with my family name on it, and my initials on the sides. Amazing job!”

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Posted 9 months ago

“Excellent. Helped me carve my thoughts into a beautiful ring.”

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Posted 9 months ago

“Everyone was very communicative and helpful throughout the entire process”

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Posted 9 months ago

“Absolutely the most amazing company! Worked with them over 9 months to perfect the rings and at no time during the process did we feel rushed or hurried through the process. Everyone though the entire process from the initial consulting, to the design and production leads were extemely curteous. We were both in awe in how the pieces turned out, again couldnt ask for a better comapny and group of people to work with to perfect your custom jewlery needs.”

CustomMade.com 5 star review on 18th July 2024

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Posted 9 months ago

“Great staff, helped through each process.”

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Posted 9 months ago

“If you needed custom rings made, Custom Made is your one stop shop. Amazing team. Solid experience. Even better work.”

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Posted 9 months ago

“Custom made has been an absolute dream with work with in a design for my engagement ring and even our wedding bands. They promptly get back with you on emails, and they meet their timelines. They are very knowledgeable about materials.”

CustomMade.com 5 star review on 17th July 2024

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Posted 9 months ago

“The experience with the team was amazing, they work hard, fast and are always there to make your dream ring design come true. I would like the company to be more carefull with the requirements for international shipping as this caused some headaches when shipping to Switzerland, specifically the paperwork and permisions for importing metals. Beyond this issue i would 100% recomend.”

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Posted 9 months ago

“Hi. I wasn't sure what to expect dealing with such an expensive and for me....an incredibly emotional ring design on the internet. Think of how many companies that could have a "hay day" with your credit card and a substandard outcome! But that was far from what I experienced. From Ruben, Jewelry Consultant, to Vincent, Design Lead, and Carla, Production Lead, the project was professional. Each employee, no matter what their job, was patient, knowledgeable, understanding, explained the process well and answered all questions in a VERY timely manor. All were very empathetic. I felt like I was their only customer. I want to design another ring and don't even need too! Thank you Custom Made. Thank you Ruben, Vincent and Carla for making this heart felt ring a reality!”

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Posted 9 months ago

“It was awesome every question I had and every change I did the where happy to help”

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Posted 9 months ago

“Absolutely exceptional service and quality of product! I had my navy helicopter cut out as cufflinks and engraved my callsign onto the back of them for my father as a wedding gift. He absolutely loved them! They were really just so beautiful and so well made! I will absolutely be working with Custom Made again in the future!”

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Posted 9 months ago

“At first I wasn’t sure ordering online from an overseas organisation but the concerns were quickly abated. The service was great, received regular progress updates, the design I thought would be complex but it turned out perfect, and it was delivered promptly after final payment. 5 stars, would definitely use again!”

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Posted 9 months ago

“Custom made was easy to deal with. They didn’t mind that I went back and forth with the design. They sent me samples and gave me time to review and approve it. They made sure that I am happy with the design before they proceed.”

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Posted 9 months ago

“Working with CustomMade has been so fun and I've felt taken care of the entire time. This experience has completely blown away any I've ever had with a brick and mortar jewelry store. I'm so glad I chose to trust CustomMade with such an important task. Thank you to everyone at CustomMade who helped bring my vision to life! - Gerrad”

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Posted 9 months ago

“WOW! I am absolutely stunned, my fiancée’s ring looks even better in person! There was a slight problem at the beginning and the initial ring didn’t turn out quite how I imagined. I was worried how they would respond to my concerns, however, Anna - who was very kind and understanding, major props to her - was quick to address my concerns, restarted the whole process from scratch and made a new ring that surpassed my wildest dreams. I am so impressed with this team’s exceptional customer service skills and desire to make this the best possible experience for their customers! You are 100% getting your moneys worth with this company. Thank you all again”

CustomMade.com 5 star review on 13th July 2024

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Posted 9 months ago

“It was good I was suprised how well and easy the process was. The customer service was awesome they where there to make exactly what you could ever want”

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Posted 9 months ago

“CustomMade helped me make a one of a kind piece for my one of a kind person. Stock off the shelf rings always seemed like a one size fits all solution that really does not fit all. After researching my options CustomMade was the best choice. I was amazed by how flexible, fast, and simple the entire process was from start to finish. At the end it ended up being cheaper than the stock off the shelf ring I was looking at before. Also the custom ring is a one of a kind piece. Overall I will definitely be coming back to design the wedding band with CustomMade, they were able to fit my budget and create a wonderful piece. She said yes! I have no doubt the perfect custom ring assisted as well 😆.”

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Posted 9 months ago

“I love my piece and how affordable it was all things considered. The people were great and treated me with respect!!! I will be going to them I'm the future with any new ideas!!! Thank you CustomMade!!!”

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Posted 9 months ago

“This process took me 6 months. I was very meticulous with what I wanted in my ring and never once during that entire process did i feel rushed or as though I was inconveniencing the people at CustomMade. I am over the moon with how my ring turned out. I had difficulty only in seeing the renders and believing my piece would be as delicate as it ended up being (and delicacy was something I was seeking). It's beautiful and everything I asked for, including veining in the leaves on my millwork! I asked for it and was told that the leaves would be too small but they're there, after all! I love it. I can't stop staring at it. I will absolutely order from here again when I want another special piece of jewelry.”

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Posted 9 months ago

“Overall a great customer experience with amazing end results. Highly recommended”

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Posted 9 months ago

CustomMade.com is rated 5.0 based on 3,722 reviews