CustomMade.com Reviews

Name: CustomMade.com
Rating: 4.95

5.0 Rating 3,432 Reviews

99 %

of reviewers recommend CustomMade.com

5.0

Based on 3,432 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	5 out of 5

About CustomMade.com:

CustomMade is the world's largest online custom jeweler. We design and make everything from scratch, at a price that's roughly the same as buying something off the shelf. We specialize in engagement rings and wedding bands, but also make signet rings, pendants, necklaces, and statement rings. If you have an idea for a piece of jewelry, please come chat with us. If you would like to read more reviews of our service and/or view a portfolio of our completed work, please go here: https://www.custommade.com/reviews/

Visit Website

Location:

90 Sherman St, CustomMade.com
02140

CustomMade.com 5 star review on 23rd November 2024

Brooke Smith

CustomMade.com 5 star review on 22nd November 2024

Matt Uttley

Beverly Landrey

1443

Anonymous

Anonymous // 01/01/2019

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“My experience was very good :) I am very particular with what I like and in person, it looked exactly like what I helped design online. Great!!!”

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Posted 7 months ago

“This was a fantastic process super easy and simple. They walked you through many of the steps when buying a ring. I loved how they took the time to design the rings and even made all the little adjustments I wanted! My ring came out perfect and I couldn't have asked for better service!”

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Posted 7 months ago

“A great experience! It was really cool to have so many people involved in creating such a special piece for my fiance. There were a couple of production snags, but the team was very good at communicating next steps and holding pretty true to the original project timeline. At the end of the day, I would 100% recommend this company to any and all who need their service!”

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Posted 7 months ago

“Everyone was extremely helpful and the process went really smooth”

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Posted 7 months ago

“Easy online process! Great people to work with. Exceptionally responsive!”

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Posted 7 months ago

“Cufflinks turned out beautifully. The design process was easy. CustomMade's team is very responsive and flexible. Overall, a very enjoyable experience and I will be using them for my next project.”

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Posted 7 months ago

“A review is certainly appropriate for CustomMade. The entire experience from the beginning with the people I worked with was wonderful! This company knows what the meaning of "customer service" is and works diligently and closely with the customer to design and produce a great product to their expectations. I had gone to several other custom jewelers with my ideas but it seemed nobody was truly listening to me, they all had their own ideas of what I wanted! In the end I did an internet search and read a few reviews about CustomMade and decided to give them a try. I am glad I did. The design, implementation, production was superb and the end result is truly a 'one of a kind' heritage piece for a member of my family. Each and every step of the way I was pleased and the project cost was more than reasonable. Will I speak about CustomMade favorably to family and friends in the future? You bet I will! And I am already designing in my mind another ring...for myself...that will be unique and special and something that I can pass down in my family as a heirloom. Top notch company, people, and product! Thank you, again, CustomMade!”

CustomMade.com 5 star review on 12th April 2024

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Posted 7 months ago

“We are very happy with the quality and design of the rings we ordered for our engagementand wedding. The entire process went smoothly, and customer communication is exceptional. Certainly I will be using CustomMade in the future, and I often recommend them to friends and family.”

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Posted 7 months ago

“The entire team at CustomMade was fantastic. From the initial consultation through design and deliver, no detail was overlooked. Their platforms make designing easy and their production process allows the customer to inspect as you go to ensure what you get is exactly what you want. I can’t recommend them enough!”

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Posted 7 months ago

“I discovered Custom Made while I was shopping for a Signet Ring for my husband as a 25th wedding anniversary gift. After reading several reviews I reached out and started the process of designing the ring. From start to finish, the representatives, Jerrold, Angela, and Randy, were incredibly attentive, professional, patient, and helpful with every question I had, even the ones I asked more than once, lol. The level of communication had to be the best customer service experience I’ve ever had. When I presented the ring to my husband he was blown away by the craftsmanship and the attention to detail. I love that Custom Made took my ideas and brought them to life to create a piece that captured my husband’s interests and passions.”

CustomMade.com 5 star review on 11th April 2024

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Posted 7 months ago

“My ring is beautiful! Can’t wait to give it to my person!”

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Posted 7 months ago

“The entire team is so helpful i cant gegin to put into words how awesome, helpful, and understanding they are. They helped me through the entire process, and as someoone who never really learned the process before hand it really helped me out, and offered so many awesome styles that made it hard to choose which one i loved the most. Also the the delivery time was incredible!!!!”

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Posted 7 months ago

“CustomMade were extremely helpful in guiding me through the entire process of creating my engagement ring. Everyone I had contact with was helpful and patient, and explaned everything simply at each stage. Though there was an issue when my ring was initially cast, the team reached out to me initially and said what went wrong and how they would be fixing the issue. I would absolutely trust them with another project, and plan to do so for my wedding ring set.”

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Posted 7 months ago

“Everyone involved made this experience effortless from beginning to end. I came with an idea and the CustomMade family helped me bring it to life. I appreciate their thoughtfulness and patience throughout the entire process. My, now fiance, LOVES her ring and we look forward to returning to CustomMade when it's time to design our bands. Thank you so much for helping me make our moment special!”

CustomMade.com 5 star review on 10th April 2024

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Posted 7 months ago

“CustomMade made this stressful experience extremely easy and helped me through every step of the way. I would not have been able to get such a perfect ring without their help!”

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Posted 7 months ago

“"I have long desired to have a ring with my family crest, and finally this desire has been fulfilled. It is very unusual to have a ring like this with such a level of detail, which I recognize as something only achievable by experts. This silver ring is of magnificent quality, and the precision of the custom size I ordered has been achieved with high accuracy. I will definitely order another ring, and of course, I highly recommend Custommade's services. The customer service and communication are incredible, as well as the follow-up on all the doubts and adjustments made along the way while designing my ring. It's definitely an added value that makes the purchasing experience part of the charm of getting a ring custom-made."”

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Posted 7 months ago

“Every aspect of the process, from start to finish, was amazing! Top notch communication, service, and the final outcome of the ring was incredible. I couldn't have asked for a better experience.”

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Posted 7 months ago

“Very nice”

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Posted 7 months ago

“I really enjoyed working with the team. They were always very responsive to any questions or concerns I had. The pieces turned out gorgeous. It has so much more meaning because of all the symbolism I was able to include.”

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Posted 7 months ago

“Beautiful ring! Easy process”

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Posted 7 months ago

CustomMade.com is rated 5.0 based on 3,432 reviews