CustomMade.com Reviews

Name: CustomMade.com
Rating: 4.95

5.0 Rating 3,442 Reviews

99 %

of reviewers recommend CustomMade.com

5.0

Based on 3,442 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	5 out of 5

About CustomMade.com:

CustomMade is the world's largest online custom jeweler. We design and make everything from scratch, at a price that's roughly the same as buying something off the shelf. We specialize in engagement rings and wedding bands, but also make signet rings, pendants, necklaces, and statement rings. If you have an idea for a piece of jewelry, please come chat with us. If you would like to read more reviews of our service and/or view a portfolio of our completed work, please go here: https://www.custommade.com/reviews/

Visit Website

Location:

90 Sherman St, CustomMade.com
02140

CustomMade.com 5 star review on 29th November 2024

1448

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Throughout the process from beginning to end the people and team of CustomMade were there for every detail, and helpful with anything asked of them. Even with breaks between communication once I came back they were responding and understanding. They worked with me on all the changes and designs to best create not only what I was looking for but even more than that. I would and will be recommending CustomMade to anyone who is looking into getting jewelry but especially a ring that will being special in every way.”

Helpful Report

Posted 2 years ago

“I cannot say enough about how wonderful this company is! The process was easy and turned out beyond my expectations. The staff was super helpful and kept in touch from beginning to end. My soon to be husband's wedding band was just a thought that I had and these guys made it a reality!”

Helpful Report

Posted 2 years ago

“Very helpful and informative”

CustomMade.com 5 star review on 1st March 2022

Helpful Report

Posted 2 years ago

“My experience with custom made was nothing short of amazing. Definitely a 6/5 star experience for me. The main thing that made my experience stellar is that the amount of flexibility that the team had with me and my idea was amazing. I felt like they were dead set on making my engagement ring perfect. This made me feel at ease and more comfortable with doing everything online. I also loved that I was given a lot of information on every step of the process. They answered all 20-30 of my questions and if need be are still ready and prepared to answer any questions I may have even after I’ve received my ring. They presented me with pictures, descriptions, and paragraphs breaking down all of the information I could possibly need for the ring process. I definitely felt like I made a great decision going with custom made as my ring turned out better than I could’ve imagined and my fiancé loves it. Every day since she’s gotten it she’s gotten compliments about it.”

Helpful Report

Posted 2 years ago

“The ring I ordered for my boyfriend turned out great! The process was very smooth. I love how they provided sketches at first and then a 3D model of the ring. The actual ring looks very much similar to the 3D model. We love the ring.”

CustomMade.com 5 star review on 28th February 2022

Helpful Report

Posted 2 years ago

“The service was excellent and they cared how my ring would turn out the way I like”

Helpful Report

Posted 2 years ago

“I cannot say enough, or in strong enough words, how pleased I am with my ring from CustomMade! Everyone, from the beginning to the end of the process, is friendly, professional, and knowledgable. I am definitely going to order more jewlery from CustomMade in the future!”

Helpful Report

Posted 2 years ago

“My overall experience with CustomMade was great. All consultations were informative and helped to choose the next steps for the design. The final design turned out great and my fiancee loved it! One small thing that could be improved is offering (more) alternative payment methods since credit card payments from Europe to the US can sometimes be difficult.”

Helpful Report

Posted 2 years ago

“I wanted to not only create a quality signet ring, but also create an heirloom to be proudly worn and passed on to future generations. The Custom Made team helped me do exactly that, all for a reasonable price. Bravo!”

Helpful Report

Posted 2 years ago

“I loved my experience and my fiance loved the ring as well! Everyone compliments how beautiful it is. I loved being informed of each step of the process. Responses were within a day and the team worked to get the ring exactly the way I wanted it. 10/10 would recommend to anyone wanting to add a little special flare or uniqueness to their ring”

CustomMade.com 5 star review on 27th February 2022

Helpful Report

Posted 2 years ago

“From the very beginning it was a professional process. The team is made of experts to help guide you in the process for your special piece. I am very satisfied with my signet ring”

CustomMade.com 5 star review on 26th February 2022

Helpful Report

Posted 2 years ago

“The pieces we had made were perfect! We we’re highly impressed with the online service system & ease of use! Communication was received well & all the tweeks we asked for done quickly. Thank you so much!”

Helpful Report

Posted 2 years ago

“My wife LOVED her wedding ring, the only issue is that it’s a little too big for her finger.”

Helpful Report

Posted 2 years ago

“I had wanted to create a custom ring for years and was worried about cost and personalization with handling this type of request. With Custom made, I was able to send them pictures of comparable rings with detail explanation and receive drawn pictures and images of the ring that I was helping create. The customer service was amazing, as I was literally designing my dream ring with an artist. Given a price range, I was able to understand what materials would be used and was involved in the process all the way to shipping.”

CustomMade.com 5 star review on 25th February 2022

Helpful Report

Posted 2 years ago

“The customer service and speediness of my ring was unmatched, turned out perfect”

Helpful Report

Posted 2 years ago

“You don't just get a person with custom made but a whole team that's with you every step of the way. Everyone was helpful, polite and prompt throughout the entire process. I couldn't be more pleased with how the ring turned out now here's to hoping she says yes”

CustomMade.com 5 star review on 24th February 2022

Helpful Report

Posted 2 years ago

“In the beginning I was very hesitant to initiate the process as I usually prefer to carry out such important matters in person. The attitude of the representative reaching out was welcoming, positive, and professional. We began with a short summary of “ Our Story” to give some insight and immediately this progressed to a detailed novel reliving the most exciting moments and this is when my connection with Custom Made became Personal. Throughout the entire process I felt as if I was in the room with them , they explained every step in detail before beginning and updated me on the progress. Every detail was carefully selected and discussed in relation to other options to make sure the pieces really communicated to us. I felt as if I was a member of a Royal family treated with respect and dignity, all things novel were explained and every decision to be approved They have specialists carrying out duties along each step of the way, before proceeding I was introduced to each of the specialists along the way and as if there was just a single jewelry guru they never missed a beat. Thank you Custom Made for making our dreams come to life ! We appreciate each and every one of your team members and their performance. Cheers!”

Helpful Report

Posted 2 years ago

“The staff at CustomMade is professional, prompt, and supportive in a such a way that made me feel comfortable and excited for the final product. Throughout the entire process, it felt like my partners at CustomMade were genuinely as excited about the ring as I was, and any questions I had they were happy to answer. I was honestly surprised by how personally seen I felt, and as a result I would happily recommend CustomMade to anyone showing interest.”

CustomMade.com 5 star review on 23rd February 2022

Helpful Report

Posted 2 years ago

“The custom pendants and signet ring are beautiful. They were able to do my company logo "F" perfectly...Love my pieces. I couldn't be happier.”

Helpful Report

Posted 2 years ago

“The team was professional, polite, and timely on all matters. They helped guide me through a stressful, and foreign process. I felt like I was in full control throughout the process. The final outcome exceeded my every expectation. I would 100% recommend them to anyone.”

Helpful Report

Posted 2 years ago

CustomMade.com is rated 5.0 based on 3,442 reviews