CustomMade.com Reviews

Name: CustomMade.com
Rating: 4.95

5.0 Rating 3,432 Reviews

99 %

of reviewers recommend CustomMade.com

5.0

Based on 3,432 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	5 out of 5

About CustomMade.com:

CustomMade is the world's largest online custom jeweler. We design and make everything from scratch, at a price that's roughly the same as buying something off the shelf. We specialize in engagement rings and wedding bands, but also make signet rings, pendants, necklaces, and statement rings. If you have an idea for a piece of jewelry, please come chat with us. If you would like to read more reviews of our service and/or view a portfolio of our completed work, please go here: https://www.custommade.com/reviews/

Visit Website

Location:

90 Sherman St, CustomMade.com
02140

CustomMade.com 5 star review on 23rd November 2024

Brooke Smith

CustomMade.com 5 star review on 22nd November 2024

Matt Uttley

Beverly Landrey

1443

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Mr. Wilson, I would like to start with a thanks to you and your team for a beautiful piece. It’s exactly how I hoped it would be. I have been reluctant to respond but I believe that this will help you in your future clients. Things I believe that would bring more of an exciting experience for people would be progress photos through the process. That’s the biggest part of having something custom made, without it, it’s just another ring off the shelf. I was constantly told that no pictures can be taken through the process. To be honest, I thought the whole thing was a scam. As a business owner of some thirty years, I’ve seen my share of scams and that’s how I felt with the front-end of the process. I wish you and your company success in the future. Jeff”

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Posted 6 months ago

“Great quality for my ring and great customer service. Would definitely recommend using. My ring came out beautifully and exactly what I wanted.”

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Posted 6 months ago

“Very helpful staff and during the whole process helping me feel less worried about purchasing online. I was skeptical at first but am so happy I took the step to buying this ring.”

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Posted 6 months ago

“They helped me make my dream a reality. Every single person I met with throughout the process was incredibly transparent, helpful and kind. They explained every step and were always willing to adjust something or answer any questions I had. And the ending product was even more stunning than I had imagined. I gave them a picture of a fictional ring to replicate, and they did it so well that it easily outclassed any prop. I'm so thankful I found this place, and hope that they can continue to give everyone else the jewels of their dreams.”

CustomMade.com 5 star review on 27th April 2024

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Posted 6 months ago

“We couldn't be happier with our wedding rings. Within a short timespan, the Custom Made team made it all happen seamlessly, responding promptly to every question, providing beautiful options and drawings and keeping the ball rolling to meet our deadline.”

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Posted 6 months ago

“CustomMade helped me bring my ideas to life, resulting in a beautiful product. Their team was very helpful and broke down every detail from materials to the design schedule. CustomMade had incredible customer service with an exceptional response time. I was also able to get my finished piece very quickly without feeling rushed.”

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Posted 6 months ago

“CustomMade is such an amazing company to work with! I had an engagement ring and a wedding band made, and the process is outstanding. They communicate with you every step of the way and are very patient with your ideas and needs. I would highly recommend them if you are looking for something one of a kind.”

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Posted 6 months ago

“Amazing experience, customer service is fantastic, the ring is even better! The prices and options are way better than other online jewlery stores that say they offer "custom " rings. This site actually pairs you with a professional jewlery designer who will sketch multiple designs for you, let you modify and even generate a 3D model of your dream ring! Already recommended to 2 of my friends (one of which has already purchased his own through CustomMade)! They are also very considerate of your budget and do not try to upsell you. They find the perfect design and stone to fit your budget and go above and beyond to make sure it is exactly what you want before you even spend a penny! Thanks CustomMade and the team for my dream engagement Ring I could not have done it without you!”

CustomMade.com 5 star review on 24th April 2024

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Posted 6 months ago

“CustomMade was a great experience for designing and creating my partner's engagement ring. The team was very helpful and always provided timely communication. The process is so much different than typical ring shopping online, but if you're looking for something different than standard engagement rings, or want to add a personal touch to your jewelry then I would recommend CustomMade.”

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Posted 7 months ago

“Custom Made did an amazing job at helping me create my fiance's wedding ring. Great prices! They always kept me updated on where my ring was in the process and helped me interpret my ideas for the ring to create something beautiful! I will definitely be recommending Custom Made to anyone I can.”

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Posted 7 months ago

“Working with the designers at Custom Made was a fun and pleasant experience. They took my vague design ideas and created a beautiful, Custom engagement ring. They turned around quickly with any of small design changes I came up with. The shipping was very quick with signed reciving. The packaging was over the top professional. I would highly recommend working with them on any jewelry and would work with them in the future if necessary.”

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Posted 7 months ago

“I did my engagement ring through custom made, then followed up with wedding bands. All of it was fantastic! Absolutely blown away by the end product. The process is very straightforward and enjoyable.”

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Posted 7 months ago

“CustomMade was able to faithfully recreate identical replicas of the long-lost signet rings my parents originally created almost 70 years ago. Beautiful work.”

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Posted 7 months ago

“Ring is beautiful. Great communication and wonderful service. Would highly recommend.”

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Posted 7 months ago

“I loved the engagement ring we made for my fiancé, definitely recommend using custom made, they are perfect for making the perfect one of a kind ring for the person you love”

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Posted 7 months ago

“I turned to CustomMade for my finance’s engagement ring when I couldn’t find exactly what I wanted elsewhere, and I’m so glad I did. Their step by step online process pairs you with experts who are super easy to work with. They are responsive and patient as you move thru the design process of describing your vision, sharing pics of inspiration if you have them, and sharing feedback as their experts draw and render your vision to bring it to life. They will iterate your design as much as needed until they get it exactly the way you want it. Lastly their diamond expert helped me find the perfect stone. They provide all the details about your stone and the ins and outs of diamond shopping. After working with some other big names in the industry CustomMade was by far the best and easiest to work with. They absolutely earned my trust and I will gladly turn to them in the future.”

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Posted 7 months ago

“Working with the CustomMade team was great. At first, I had my doubts and spent some time looking up external reviews to see if there was any reviews or reports of this being a scam. I found nothing incriminating and eventually what convinced me to give them a shot was a series of random articles I found that had screenshots of the website. I could see the number of reviews increasing over time naturally, and a quick scan through the reviews showed that they weren't just being farmed by bots or outsourced from another country. Each review had a photo of the ring and had a very human feeling to them. Working with the team was also a blast. I tend to be both curious and indecisive and the team accommodated every one of my requests whenever I would ask. If I wanted to see the ring with more accents or different gems or a completely different design, they'd get back to me very quickly. Overall, I was surprised at the price of the ring being far less than I thought it would be and I would definitely recommend using their services to get your perfect ring. I've already recommended them to most of my colleague and I'd be happy to use their services again.”

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Posted 7 months ago

“Couldnt be happier with the design, definitely a process to find a ring that would be perfect for my fiancée, but also was super easy to discuss changes and pricing from the beginning. 10/10 am chatting about this site every time someone asks about the ring.”

CustomMade.com 5 star review on 20th April 2024

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Posted 7 months ago

“Very easy and streamlined process, price and lead time seemed reasonable for what I requested, end product turned out way better than I could have imagined.”

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Posted 7 months ago

“Great experience all the way around. They have a great process and they really hold your hand through every step and explain everything in great detail. They are also very responsive to any question you ask them.”

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Posted 7 months ago

CustomMade.com is rated 5.0 based on 3,432 reviews