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CustomMade.com Reviews

5.0 Rating 3,578 Reviews
99 %
of reviewers recommend CustomMade.com
5.0
Based on 3,578 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Next Day
On-time Delivery
97%
Accurate And Undamaged Orders
99%
Customer Service
Communication Channels
Live Chat, Email, Telephone
Queries Resolved In
2 - 3 Hours
Customer Service
5 out of 5
Read CustomMade.com Reviews

About CustomMade.com:

CustomMade is the world's largest online custom jeweler. We design and make everything from scratch, at a price that's roughly the same as buying something off the shelf. We specialize in engagement rings and wedding bands, but also make signet rings, pendants, necklaces, and statement rings. If you have an idea for a piece of jewelry, please come chat with us. If you would like to read more reviews of our service and/or view a portfolio of our completed work, please go here: https://www.custommade.com/reviews/

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Location:

90 Sherman St, CustomMade.com
02140

CustomMade.com 5 star review on 21st February 2025
Oliver Blay
CustomMade.com 5 star review on 21st February 2025
Aiden Weddle
CustomMade.com 5 star review on 20th February 2025
Johann Getferdt
CustomMade.com 5 star review on 13th February 2025
Brennan Patrick
CustomMade.com 5 star review on 13th February 2025
Ky Vo
CustomMade.com 5 star review on 13th February 2025
Andrew Neault
CustomMade.com 5 star review on 10th February 2025
Daniel Fugit
1521
Anonymous
Anonymous  // 01/01/2019
Came up with really great designs and gives many room for ideas and or things that could be approved on about your specific ring you create. I found the process easy but difficult at times trying to find the right design, style and overall type of material used for my ring but they made the process easy and helped me along the way.
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Posted 1 month ago
I was doubtful initially for a minute. When everything was coming together I was so impressed with the way it was going through. I am so glad I got a silver and gold option. I’m planning a new project as I write this!
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Posted 1 month ago
I worked with the custom made team and they did an amazing job incorporating my ideas with their design concepts to craft the perfect engagement ring!
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Posted 1 month ago
They were wonderful! They made the process smooth and easy. They were a great help
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Posted 1 month ago
What a great experience. They made me my dream engagement ring. They listened to all of my ideas and what I wanted and produced something even better than I could imagine. It is also affordable, good quality and they made my ring so quickly. Custom made is also very quick to answer and questions and help with anything you need.
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Posted 1 month ago
I worked with CustomMade to design a ring for my fianceé - it was a dream to work with them and they in turn created a dream ring. They made this once in a lifetime moment feel special with their tailored care, encyclopedic knowledge of jewelry, and enthusaism in making sure they would create a showstopping ring. The final product you see below was the very first design they sent me. This is a magnificent company and i am so glad I chose them....so is my fianceé who has not stopped looking at her ring for the last week.
CustomMade.com 5 star review on 4th January 2025 CustomMade.com 5 star review on 4th January 2025
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Posted 1 month ago
Honestly, what i wanted wasn't an easy thing to find, and to find someone you can trust, that is exponentially more difficult. I am grateful to have been led to CustomMade.com. My project turned out better than i imagined. The process was effortless and much faster than anticipated (i got my custom ring 2.5 weeks early). The design, put to 3d and shown for approval before the manufacturing process kicks in. Photos every step of the way. They even offer to make adjustments after you get your order if not fully satisfied - I wouldn't know how that part works as i am over the moon with how mine turned out. Bottom line, for a guy who has never done something like this and was nervous, my experience with CustomMade.com turned my nervousness into confidence and excitement. I Fully recommend them to EVERYONE.
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Posted 1 month ago
I was extremely hesitant when beginning this process online but all rings in stores just didn't excite me. Being in rural Canada, my options are limited and finances are tight - but CustomMade was so accomodating to me, my budget, and the horrible conversion rate from USD to CAD. CM made it so easy. I was actually shocked at how promptly I was responded to, and how personalized each interaction was. While they were obviously organized and in control, I certainly felt like I was in charge (as it should feel when doing this process!). They ACTUALLY weren't satisfifed until I was estatic about the ring design, gem stone, etc.
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Posted 1 month ago
When I wanted a custom made ring I had an idea of what I wanted and picture with the basic idea. When I contacted the team at CustomMade.com they were genuinely excited to help bring my vison to life. They made helpful suggestions and gave me useful options and were completely transparent about the process, cost and schedule. The whole process could not have been easier if I was working with a local jeweler. In the end, I got a beautiful ring of the highest quality that was exactly as I had pictured it.
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Posted 1 month ago
You can send in your own gems you bought somewhere else. Easy to work with. Pictures are—Picture of my gems they took once they got them. Design picture of ring. And ring once I got it.
CustomMade.com 5 star review on 31st December 2024 CustomMade.com 5 star review on 31st December 2024 CustomMade.com 5 star review on 31st December 2024 CustomMade.com 5 star review on 31st December 2024
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Posted 1 month ago
I'm honestly quite pleased with the service I received. The communication was lovely, and the patience with design changes or questions was perfect! The only thing I was slightly disappointed with is that the blue topaz in my ring doesn't really have a "shine" to it. Which is okay because it might be due to it being lab grown or not having as many faces/facets cut into it as I expected.
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Posted 1 month ago
The experience I had with Custom Made was excellent. I had an idea for a religious necklace I was interested in making for myself and several of my family members. The team at Custom Made took my initial ideas and developed a prototype that fit my initial vision. Then, through several revisions, we got exactly what I sought. The team at Custom Made was responsive and detailed in how they took my feedback, represented it back to me, and then submitted it to the design team. I would definitely use the Custom Made team again.
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Posted 1 month ago
The whole Custom made team was so extremely friendly & helpful! I told them exactly what I liked and they made a BEAUTIFUL piece for me! They made me feel extremely comfortable to give any feedback I wanted. 10/10 experience and I couldn’t be any happier with my ring!
CustomMade.com 5 star review on 30th December 2024
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Posted 1 month ago
The experience from design, to communication, construction and delivery was first class. I am very happy with my ring and would recommend CustomMade to anyone wanting a signature piece of jewelry.
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Posted 1 month ago
Honestly one of the best experiences with a company I've ever had! The team were friendly, helpful and accommodating throughout the process and the final product looks phenomenal! My girlfriend (now fiancé, she said yes wooo) loves the ring, I feel you captured my vision perfectly!
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Posted 1 month ago
We designed our ring through custom made and I couldn’t have been happier with the result. The fully online process was convenient and super detailed. From reference photos, to drawing up designs and 3D models there was excellent communication, price transparency and an amazing team. We found a design way outside of our budget and they were able to create a fully custom ring better than the inspiration.
CustomMade.com 5 star review on 25th December 2024 CustomMade.com 5 star review on 25th December 2024 CustomMade.com 5 star review on 25th December 2024
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Posted 1 month ago
Wonderful Job by your team. My ancestors were gold/silversmiths around the 1650s, in Amsterdam, and were always very interested in their family history. Our family crest is a very complex one that has many details. The team's attention to these details and their ability to reproduce the crest, in as much detail as they did, is amazing. They had to be imaginative. Good job. We like their approach to the design of the ring with an initial on the sides. The brushed finish completes the background of the ring. We initially thought that we would need an oxide for the background, but we found that the brushed background worked very well for us. It looks perfect. Even though we liked the oxide background, we chose the brushed finish. The design team worked with us over several sessions and were able to incorporate our suggestions into the final design. They were not happy until we were happy, even to the point of having the ring returned for further design modifications. We now have a perfect ring. Our family is impressed with the ring and service, and we are happy to recommend this company to others. Hans W.
CustomMade.com 5 star review on 21st December 2024 CustomMade.com 5 star review on 21st December 2024
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Posted 1 month ago
I wanted to develop a custom piece of jewelry for my son for his wedding. At first I was unsure because I hadn’t heard of Custom Made before this encounter. The process was interactive, hands on and responsive. I am beyond pleased with the final product!
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Posted 2 months ago
Good Day! I hope everyone on your team is doing well! Although I am okay with how the ring turned out, and the fact this was a never before attempted design, I feel I was constatnly having to stress the importance of the significance of military insignia and the inablility/non-allowance to change or modify them. Thank you for the time and effort made however. I like the ring. I do have a question however. If one of my collegues were to want to purchase the exact same ring (with the exception of the lettering inside of course), would it be the same cost now that all the set up has been done? Thank you very kindly. Respectfully anf Happy Holidays, Captain Gerald A. (Jerry) Nauert, USCG (Ret.)
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Posted 2 months ago
I had a wonderful experience working with the staff to create a family heirloom to pass on.
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Posted 2 months ago
CustomMade.com is rated 5.0 based on 3,578 reviews