CustomMade.com Reviews

Name: CustomMade.com
Rating: 4.95

5.0 Rating 3,427 Reviews

99 %

of reviewers recommend CustomMade.com

5.0

Based on 3,427 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	5 out of 5

About CustomMade.com:

CustomMade is the world's largest online custom jeweler. We design and make everything from scratch, at a price that's roughly the same as buying something off the shelf. We specialize in engagement rings and wedding bands, but also make signet rings, pendants, necklaces, and statement rings. If you have an idea for a piece of jewelry, please come chat with us. If you would like to read more reviews of our service and/or view a portfolio of our completed work, please go here: https://www.custommade.com/reviews/

Visit Website

Location:

90 Sherman St, CustomMade.com
02140

CustomMade.com 5 star review on 17th November 2024

Joseph Huffman

CustomMade.com 5 star review on 15th November 2024

Alexandru-Petrut Popa

CustomMade.com 5 star review on 14th November 2024

Anonymous

CustomMade.com 5 star review on 26th October 2024

James Panter

CustomMade.com 5 star review on 24th October 2024

Erik Andresen

1435

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Veryy easy to manage the project and very helpful staff at all stages of the process. Overall quick and reasonably priced. Good quality piece at the end too.”

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Posted 1 month ago

“Great experience from the beginning to the end , each expert was very professional and know well his field. Thanks to them to have made a special day even greater.”

CustomMade.com 5 star review on 13th October 2024

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Posted 1 month ago

“Very awesome and couldn't be happier. The team helping me out were very amicable and worked with all my suggestions on the design to make a wonderful ring even when I didn't know exactly what I wanted.”

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Posted 1 month ago

“I ordered my boyfriend’s wngagemwnt ring and I was able to make changes to the design, budget and time frame multiple times! I was guided through their very detailed and well thought out concept and ring designing process and it seemed promising! You get a 3D model of your ring and can evwn get an updated one if you decide on changes for your project! You can get custom engravings and recieve a very pretty ring box. The stones and materials used are legit (I had them checked here in Switzerland where I’m from) and the shipping from the US to CH was less than a week! All in all it is TOTALLY worth it and I can not recommend them enough!”

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Posted 1 month ago

“I had a great experience working with the CustomMade team. I started off working with Dasha, Eloisa, and Matt, and Janine it was a pleasure getting all my questions answered and get more & more confidence that my final result was going to turn out great. I ended up getting another project shortly after and am now enjoying my two pieces from CustomMade. Thanks guys”

CustomMade.com 5 star review on 11th October 2024

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Posted 1 month ago

“My experience was absolutely wonderful—from the start to the end. I will never forget Krist, who was so helpful, and the entire team. CustomMade put all my thoughts and inspirations into a truly custom engagement ring that was tailored for my fiance. I don't think anywhere else could have nailed it like they did. Needless to say, my fiance was absolutely in love when I proposed to her. CustomMade, thank you for bringing my vision to life! They were also very efficient, detailed, and punctual. Their communication in giving updates - STUNNING. Amazing experience. Thank you guys again!”

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Posted 1 month ago

“It was a great experience from start to finish. Everyone was kind and attentive they created a ton of sketches/alterations, helping find the right stone, increasing my knowledge base so I could make an informed decision. All so my vision could come to life.”

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Posted 1 month ago

“I enjoyed my experience working with Custom Made. The quality and service were beyond satisfactory!”

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Posted 1 month ago

“I asked for a custom made ring and what i received was even better than expected. I sent Custom Made my ideas and design and they sent me pictures of there design for me to approve and from there I made slight modifications which they incorporated and then produced. I couldn't be happier with the ring or with the price. Exceptional craftsmanship!!!”

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Posted 1 month ago

“The ring came out perfect. Design team was prompt and shared lots of information along the wait. Price was transparent and competitive. Cant wait to work to design the matching wedding band.”

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Posted 1 month ago

“Everyone I spoke to from Custom Made was polite and helpful in walking me through their process. The process was overall painless and the ring is absolutely amazing. Now it's time to see if she says yes.”

CustomMade.com 5 star review on 10th October 2024

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Posted 1 month ago

“Very easy, very reasonably priced, very efficient, lots to love about my experience. My only critique is that communication was a bit slow, but I could reliably expect a response within 24h.”

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Posted 1 month ago

“Amazing! The staff were very nice and helpful. My ring turned out EXACTLY how I wanted, if not better! 10/10 would recommend!”

CustomMade.com 5 star review on 9th October 2024

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Posted 1 month ago

“My Fiance and I knew we didn't want a typical overpriced ring from some overpriced diamond chain store, we also wanted something lab grown. After searching around, we discovered CustomMade and they made the process easier than we thought possible. We were amazed at how we had a team of people helping us through the process of making our custom ring exactly what we wanted. We can't thank the people at CustomMade enough! The ring came out perfect and beautiful!”

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Posted 1 month ago

“CustomMade has been such a great experience. I used them for the engagement ring, and came back for her now wedding band, and the design is perfect. They helped every step with designing something unique to match and it came out as a great match. Definitely go here for all your custom jewelry needs!”

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Posted 1 month ago

“I was looking to order ring online for quite some time. Found a lot of websites but there was always sometimes not quite right. The prices, availability of stones, sometimes low quality gold, means of contact with the company. When i stumbled upon CustomMade i was quite hesitant at the beginning. It looked too good to be true. IT WAS TRUE, Believe me. They'll took care of me, stayed in constant contact. The CustomMade team was always eager to answer my questions. I knew exactly whats happening with the project at any given time. The ring was prepared quicker than i expected and shipped to Europe in 4 or 5 days. And its beautifull! I cant thank CustomMade team enough! And i WILL be back for more jewelry.”

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Posted 1 month ago

“I love the speed and quality of your customer service. we always received a detailed and quick response throughout all stages of the process and stunning communication whenever there would be gaps in the timeline. The level of customization and flexibility is great for anyone who wants to get any kind of ring they want. Thank you Custom made!”

CustomMade.com 5 star review on 8th October 2024

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Posted 1 month ago

“From start to finish to proposal my fiancee's ring turned out perfect. It is exactly what she had envisioned and they did an amazing job at working with me to create the perfect ring.”

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Posted 1 month ago

“They worked with my budget to give me the ring I wanted”

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Posted 1 month ago

“We had CustomMade make our family crest into a pendant necklace. They did not disappoint! I’m big on communication and follow up, I didn’t have to ask for an update at all. From beginning to end, the process was great. Everyone that I was talking to was very professional and yes I would use CustomMade again and recommend them!”

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Posted 1 month ago

CustomMade.com is rated 5.0 based on 3,427 reviews