CustomMade.com Reviews

Name: CustomMade.com
Rating: 4.95

5.0 Rating 3,440 Reviews

99 %

of reviewers recommend CustomMade.com

5.0

Based on 3,440 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	5 out of 5

About CustomMade.com:

CustomMade is the world's largest online custom jeweler. We design and make everything from scratch, at a price that's roughly the same as buying something off the shelf. We specialize in engagement rings and wedding bands, but also make signet rings, pendants, necklaces, and statement rings. If you have an idea for a piece of jewelry, please come chat with us. If you would like to read more reviews of our service and/or view a portfolio of our completed work, please go here: https://www.custommade.com/reviews/

Visit Website

Location:

90 Sherman St, CustomMade.com
02140

CustomMade.com 5 star review on 26th November 2024

Tori Hughes

CustomMade.com 5 star review on 25th November 2024

Aislinn Hartnett

CustomMade.com 5 star review on 23rd November 2024

Brooke Smith

1446

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered a rose gold signet ring and I could not be more pleased with the result. CustomMade helped me every step of the way and even made suggestions when I wanted to include a short motto that could not fit on the ring face. I received my ring promptly and now I proudly display it on my index finger. I just love it!”

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Posted 2 years ago

“Every part of this process was made easy by the team here. They stayed in touch with me and explained everything very well. I had to leave for work with no way of talking they put my project on hold tell i could continue. It was like nothing happened they are amazing people and did a amazing job. I have already told a alot of people who I work with about them and recommend this to anyone looking for a one of a kind ring. Price was in my budget and worked with me to make sure I was still getting the best. Amazing job”

CustomMade.com 5 star review on 16th May 2022

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Posted 2 years ago

“The communication is really good between the designers and the customers, I like that they took every little idea I had and made it come to life perfectly I would very much order again from this company.”

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Posted 2 years ago

“I bought an engagement ring and wedding band from CustomMade. The folks at CustomMade took every single question I had and answered it, as well as made every change I wanted to see in a 3D model. The engagement ring was a really in depth process for me and they were very helpful and willing to make any and every change I wanted or even just wanted to see. For the wedding band, they were able to source Montana specific gems that I really wanted to use. Because they had all the models for the engagement ring they were able to to tightly fit the band to the engagement ring without having to send in the engagement ring. The overall helpfulness and willingness to make changes really sold me on using them. Also as a guy who works a lot and doesn't have time to go into a jewelry store again and again to make changes in design CustomMade was a great way for me to design everything and have all the input I wanted right from my phone.”

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Posted 2 years ago

“I was thrilled with the experience of the design process as well as the final rings that I received. They were extremely responsive, helpful, and professional, despite me being somewhat picky about things. They were very accommodating of my questions and concerns. Most importantly, she said “yes!” My fiancé loves the engagement ring and matching wedding band, adores the fact that it is custom and that I was a part of the design process. That only would've been possible with Custom Made, so I am very greatful.”

CustomMade.com 5 star review on 15th May 2022

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Posted 2 years ago

“The process was super easy! They did a great job of laying out what the process was and what needed to be done and were extremely helpful. They presented good ideas for our ring and were very open to the comments I made. Overall was a great experience!!”

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Posted 2 years ago

“I am one of those individuals that when it comes to purchasing a piece of jewelry, I have to see it in person. Buying something online and entrusting a team was something I was not comfortable with, especially during the process of creating my future wife’s engagement ring. Custom made made me a believer. They took my hand (metaphorically) and guided me with each and every step of the process. The design team is easy to work with and accommodated all of my requests with exceeded expectations. I am extremely grateful to the custom made experience and to their team. They have something special here.”

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Posted 2 years ago

“The team was absolutely phenomenal and I couldn't be more pleased with the way the custommade team brought my dream to life with the ring. Every step of the way the lines of communication were open and I felt involved and included in the whole process.”

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Posted 2 years ago

“Going into the ring buying process doesn't sound easy and it sure isn't. But I am glad I stumbled onto custom made's website. The process was smooth, and communication with employees was reliable and quick. Not to mention, of course, is the final product which turned out way better than I could've hoped going into this process. I would recommend anyone to try out this service as it turned what was a daunting task into a straightforward and engaging process. Overall a trustworthy site with tons of customization options at affordable prices!”

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Posted 2 years ago

“Amazing work, I was speechless when I received the ring. Brought to tears and the process was so quick and easy, any question I had or adjustments I wanted made were done immediately!”

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Posted 2 years ago

“Everyone involved in the project was very helpful. The samples were great for putting ideas into words with my very limited prior knowledge of rings and details. They worked with me every step, from the stone to specific cuts and explained clearly differences for pricing, cuts, lab grown vs natural, and how some options affected others along the way (like beveling). They offered a payment plan if necessary to make the purchase easier and easily let me reschedule delivery when i realized i would be out of town that week. Overall, it was a great experience and i'm excited to propose with the ring they made me.”

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Posted 2 years ago

“The ring looks amazing! Worth all the design discussions”

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Posted 2 years ago

“Easy and quick production and design. Communication was quick and open, and didn't have to commit before I felt comfortable.”

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Posted 2 years ago

“Everyone I talked to was helpful and patient. They explained everything and done a great job.”

CustomMade.com 5 star review on 11th May 2022

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Posted 2 years ago

“The service was very professional and the final product came out super amazing. The staff worked ver well with me in keeping the cost within my price range. I highly recommend them!!”

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Posted 2 years ago

“The process went smoothly, their team is very responsive with any questions or changes along the way. The finished product is perfect and exactly like the picture sample I sent them. They do great work and even though I was a little skeptical at first because this is a full online service, everything turned out amazing. Thanks CustomMade team, I had a great experience.”

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Posted 2 years ago

“Very pleased with my experience with this company. I couldn’t find exactly what I needed anywhere online. Once I came across Custom Made, they worked with me continuously providing sketches and models tweaking each one until it was just right. So happy I went with this company. Highly recommend to anyone, especially someone looking for a unique, custom ring.”

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Posted 2 years ago

“This ring is exactly what I wanted! Thank you for making my dreams come true!!”

CustomMade.com 5 star review on 10th May 2022

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Posted 2 years ago

“After almost 5 years of dating my future fiance/wife, I knew I had to start looking for the engagement ring that would be perfect for her. But after many many months of searching I just could not find the "right" ring. I had started to lose hope because I didn't want to settle on a ring. She deserved the best one possible and one that fits who she is. It had come to my realization that i would need to get this custom made but everywhere I searched they only offered this service at an unreasonable price. Then I had found Custommade. Seeing all the testimonials and how great their pieces came out really gave me confidence in reaching out to them. At first I was skeptical because I had always thought that creating a custom engagement ring was going to be extremely out of my budget. But everyone helps you out and works with YOUR budget to get the perfect piece created for you. Those who helped me throughout the process were kind, realistic, and honest about the whole project. They were so knowledgeable providing information from types of diamonds to the color and clarity of the gems themselves. They helped me with the design process as well, helping me point out the things my fiance loves and put it together with the style of ring i know she wanted. After some time, the piece arrived at my house and i could not be more amazed at the quality and the looks of it. I cannot wait to propose to her and blow her away at this creation. All i have left to say is thank you!”

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Posted 2 years ago

“Loved the service and quality. Team was nice and informative.”

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Posted 2 years ago

CustomMade.com is rated 5.0 based on 3,440 reviews