CustomMade.com Reviews

Name: CustomMade.com
Rating: 4.95

5.0 Rating 3,435 Reviews

99 %

of reviewers recommend CustomMade.com

5.0

Based on 3,435 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	5 out of 5

About CustomMade.com:

CustomMade is the world's largest online custom jeweler. We design and make everything from scratch, at a price that's roughly the same as buying something off the shelf. We specialize in engagement rings and wedding bands, but also make signet rings, pendants, necklaces, and statement rings. If you have an idea for a piece of jewelry, please come chat with us. If you would like to read more reviews of our service and/or view a portfolio of our completed work, please go here: https://www.custommade.com/reviews/

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Location:

90 Sherman St, CustomMade.com
02140

CustomMade.com 5 star review on 7th August 2023

James Davis

CustomMade.com 5 star review on 5th August 2023

Anonymous

1031

Anonymous

Anonymous // 01/01/2019

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“I had a great experience will CustomMade. I had a pretty clear idea of what I wanted my engagement ring to look like, and the design team really brought it to life. I felt consistently supported and kept up-to-date by the design and project leads. Also, the CustomMade team made great time on my project, and I was able to propose with the ring on my girlfriend's birthday.”

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Posted 1 year ago

“Had a beautiful bridal set made for my soon to be wife and it matches what I wanted and had in my head better than what I had thought and I couldn’t have made it better myself. So gorgeous and we’ll crafted and I couldn’t thank them enough!”

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Posted 1 year ago

“CustomMade made the process of buying an engagement ring so much easier. They helped make sure I was confident with each decision. The ring is perfect and she absolutely loved it!!”

CustomMade.com 5 star review on 16th October 2023

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Posted 1 year ago

“All the team member’s involved with my project were friendly, quick to respond, informative and very helpful. They were honest throughout the entire process and really gave me an outstanding product. I would absolutely recommend them to anyone looking for top quality jewelry!”

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Posted 1 year ago

“Immaculate customer support and collaboration. Artists interpreted my visions for the pieces skillfully, and equally adept metal crafters brought them to life in a literal sense. I felt very comfortable for every step of the whole process, assured that my project was in good hands. When the rings were completed and shipped, staff from CustomMade went out of their way to guarantee that they arrived. Thank you for making our dream rings possible, my fiance and I love your work!”

CustomMade.com 5 star review on 15th October 2023

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Posted 1 year ago

“They are true to their word. I was slow making decisions and they were very patient and made sure my piece was exactly what I wanted. Each person I dealt with explained the process very simply and I was notified of every step to keep me informed.”

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Posted 1 year ago

“I thought I was sending them an "odd" project. I wanted to award some of my employees for their 9th anniversary with my company. I was reluctant to purchase something like a custom ring online, but once I made the initial contact, the process was seamless. Sales to design, design to manufacturing, and then manufacturing to shipping was a great experience. They pass you down step by step and the whole project probably didn't take over 1 hour. They notify you when every step is ready and you simply follow along. I knew what the rings were going to look like before they made them. I will more than likely be making all of my jewelry purchases from CustomMade from now own.”

CustomMade.com 5 star review on 14th October 2023

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Posted 1 year ago

“The overall experience was definitely very good,it didn't take long to come up with a design I loved from the sample photos I sent and I definitely can't wait for her to see the rings cause I know she will love them.”

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Posted 1 year ago

“After working with CustomMade and receiving the completed ring in the mail, I can't imagine finding an engagement ring any other way. They considered every piece of input I provided and even custom-cut the center stone. When I showed my friends the final design, they said they could really see Lilika in the ring. Every detail of the design reflects her style and fits her energy. And now that she's wearing it, the ring truly looks like it was made for her. The design team did a fantastic job and I'm grateful that they were able to create the ring that my future wife is excited to wear for the rest of her life.”

CustomMade.com 5 star review on 13th October 2023

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Posted 1 year ago

“CistomMade did an amazing job recreating a brand that I wanted to make into a necklace for my daughter-in-law. It turned out so beautifully. I can’t wait to gift it to her at Christmas!!”

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Posted 1 year ago

“This was the best experience I could ever ask for. Everyone was so kind and knowledgeable. The prices are also very cheap compared to what’s on the market. You really can’t get a better experience than CustomMade.”

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Posted 1 year ago

“CustomMade was able to capture my exact specs to make my girlfriends engagement ring come to life just as she imagined. The team was super helpful and very informative, adapting to all changes quickly and never leaving you in the dark at all. 10/10 for sure and would gladly work with them again in the future for anniversary gifts!”

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Posted 1 year ago

“My experience was great! The team members I dealt with were responsive to my questions, receptive of any change requests I had and they gave great experience based feedback on what would look best for my piece. There was no pressure to have answers/ideas immediately, and as the concept neared completion/production they were on top of their game with ensuring I understood any and all potential issues (I.e., I ordered a 9mm ring, and it was suggested that I size up 1/2 a size. Which fit my partner perfectly!). The piece looks better than I imagined and my partner LOVES the final product. As this was a surprise, I couldn’t get direct feedback/ideas from him, but I felt like the team I worked with did a great job at answering any questions I had and really took the stress out of a surprise of this nature.”

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Posted 1 year ago

“So I ordered a stone from the team, in a unique design. I sent over the design idea I was looking for and the team created a beautiful creation. The shipping was fast and the communication between the company and I, was flawless. When the stone arrived I have a few issues with the center stone and expressed my disappointment. I was flabbergasted when the team offered to recreate my stone, (customer cutting and all) to make it right. I sent my ring back, and the team created exactly what I was looking for. The shipping is very rapid, and arrived exactly as I wanted. I couldn't recommend these guess enough. Thank you so much to, Eula, Nikhil, Raf, and Sonny!”

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Posted 1 year ago

“My search for a custom jewelry manufacturer led me to discover CustomMade by chance. From the first online contact, I was impressed by the prompt and professional response they gave me. I had all the consultancy regarding details and technical specifications, and each step I took was taken over by another specialized consultant. Receiving the jewelry was the most pleasant surprise, as it turned out to be more beautiful and delicate than I had imagined. Working with them again is something I would do without hesitation. Stefana”

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Posted 1 year ago

“My fiancee absolutely loves her ring. In the end, that's all that mattered. I would describe CustomMade as an excellent tool for someone who already has what they're looking for at least somewhat in mind, or at least has good enough taste to make it happen. The folks at CustomMade are very affirming, and I'd hesitate to say that if you have bad taste, you'll still get a good ring. That said, if you're willing to put in the time, put up with some headaches, and persevere, they'll stick by you until you have exactly what you're looking for. Pretty amazing, all things considered.”

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Posted 1 year ago

“The process was super easy and fun to create the ring for my partner! The whole team was super informative and helpful. They always kept me updated and always were nice and respectful. They have a great team of people who will create the most elegant ring at an affordable price! I highly recommend custom made for any custom rings you won’t regret your decision. The package comes with more than just a ring and I wasn’t expecting that so when I finally opened it for the first time I was blown away with the care and effort put into the ring not only but the box itself!”

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Posted 1 year ago

“Everyone I spoke to was extremely helpful and transparent about the entire process. They created an amazing ring very quickly and the quality is better than anything I could find in a store. Highly recommend custom made.”

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Posted 1 year ago

“Honestly, if you’re looking for the right place to get an engagement ring, look no further than Custom Made My experience with them was nothing short of amazing, and I’m so glad I chose them to create the perfect ring for my fiancée. They were super prompt with everything, from answering my initial queries to getting the ring ready. There were absolutely no delays, and in fact the ring was ready earlier than expected. It made the whole process stress-free and enjoyable! I can’t rave enough about the quality of the ring. Every detail was spot on – the diamond, the setting, everything! It’s clear these guys are passionate about what they do and are total pros at it. My fiancée was over the moon when she saw the ring. She absolutely loves it and hasn’t stopped showing it off! Interacting with everyone at Custom Made was a breeze. They were super helpful, patient, and just downright cool. They listened to what I was looking for, offered great advice, and helped me pick out the perfect piece. I couldn’t be happier with how everything turned out and I’m super grateful to the whole team there for making our engagement so special. Highly, highly recommend!”

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Posted 1 year ago

“The team was very responsive, they keep me updated on the status of the project. We had an idea that wasn’t clear before talking to the team, they proposed different sketches before we find the one we want! Highly recommend”

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Posted 1 year ago

CustomMade.com is rated 5.0 based on 3,435 reviews