CustomMade.com Reviews

Name: CustomMade.com
Rating: 4.95

5.0 Rating 3,440 Reviews

99 %

of reviewers recommend CustomMade.com

5.0

Based on 3,440 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	5 out of 5

About CustomMade.com:

CustomMade is the world's largest online custom jeweler. We design and make everything from scratch, at a price that's roughly the same as buying something off the shelf. We specialize in engagement rings and wedding bands, but also make signet rings, pendants, necklaces, and statement rings. If you have an idea for a piece of jewelry, please come chat with us. If you would like to read more reviews of our service and/or view a portfolio of our completed work, please go here: https://www.custommade.com/reviews/

Visit Website

Location:

90 Sherman St, CustomMade.com
02140

CustomMade.com 5 star review on 26th November 2024

Tori Hughes

CustomMade.com 5 star review on 25th November 2024

Aislinn Hartnett

CustomMade.com 5 star review on 23rd November 2024

Brooke Smith

1446

Anonymous

Anonymous // 01/01/2019

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“First of all she said yes! Second; You can get a more expensive name brand ring that is far less valuable and unique at retailers, or come to Custom Made for the best ring you could envision for the one you love.”

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Posted 2 years ago

“I had an exceptional experience working with CustomMade to make my wedding band. I wanted a representation of the tree of life that balanced the branches and the roots.I had an idea and the artists at CustomMade did several iterations that were close but not quite. Finally, I did a sketch and the artists did a perfect, beautiful work of art that eventually became my wedding band. I love it. I cannot recommend CustomMade highly enough!!!”

CustomMade.com 5 star review on 26th June 2022

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Posted 2 years ago

“A very pleasant experience, with the whole design and process team. Everything was explained and my very comment was taking into consideration. They designed a full ring concept for a deposit and then finished the ring in less then 1.5 months I think. I really enjoyed it being very hands on experience. Thank you very much”

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Posted 2 years ago

“CustomMade showed me what a comfortable, enjoyable and stress-free jewelry buying experience should be! Really, there are so many points I could rant on about how great these guys are. For one they didn't offer me a desing packed with things so they could reach the maximum of my budget, they went with our tastes, and the piece ended up being almost $1000 cheaper than I had planned to spend at most. Every milestone of the design was accompanied with pictures of how things are done and how they work, and with a 3D Model of our ring. When they say they want to keep their customers happy, comfortable and informed during the whole process, they really mean it. I'll be lauding them on every chance I get, online and to people in my life. Thank you guys!”

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Posted 2 years ago

“My experience with Custom Made was amazing. From the professionalism of the staff to the timely response, this company is doing it right. They made my buying experience incredibly simple and answered all the questions I had throughout the process.”

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Posted 2 years ago

“After browsing different sites for several months I chose Custom Made for their many positive reviews and range of work. I was contacted shortly after submitting my family shield, crest and metal selection. The team guided me through the process of selecting the features I wanted and which finish would make the piece stand out. After 3D renderings with a couple of designs narrowed down, we finalized the project sooner than I expected. I received my ring on time and professionally packaged as promised. This is meant to be an heirloom piece and is everything I hoped it would be.”

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Posted 2 years ago

“I had an absolutely amazing experience with this company for customizing jewelry. Excellent communication, details about each step as the jewelry is made, and everything was done on time. Very professional group with excellent closed- loop communication:):):). I had requested a Hungry Caterpillar necklace be made with “mama and ______(my son’s name)” transcribed on the back. My son absolutely loves it- this jewelry was made for him to keep forever!!!”

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Posted 2 years ago

“I discovered CustomMade after browsing many other jewelry websites looking for specific themes and designs for my marriage set. After reading the reviews and seeing the amazing finished pieces CustomMade has created. I realized they could produce anything I wanted. I could have a very unique set that Amanda would cherish because it came purely from my heart instead of pre-made by a local jeweler. It began with my choice of metals, gems, ideas, some photo inspirations of designs I found elsewhere, and some sketches I created. Having a career background in production projects--the process was very fun to experience my vision grow, and evolve to completion! The team was very accommodating to my details and the changes I wanted as the design phase moved along. When the 3D CAD phase began I was ecstatic to see what it would look like before physical production. Amanda and I are very happy with the rings produced. She enjoys how much her friends compliment her unique ring, and we can share the story of its' creation. The production process is a commitment, and I feel it was one of my first tests of commitment to Amanda. I highly recommend CustomMade if you want a unique meaningful piece your special someone will cherish.”

CustomMade.com 5 star review on 25th June 2022

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Posted 2 years ago

“The staff is extremely professional and helpful. They communicated every step of the way and made sure that everything was exactly how I wanted it.”

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Posted 2 years ago

“I would totally recommend custommade to anyone, was a honest pleasure with how professional and fun their team was. They made the process of making my proposal ring easy and paid attention to all the details I wanted the ring to have. when going through the process of generating an idea for your ring, definitely take your time, provide detailed instructions so that the designer can capture all those great points to add to the ring. (They are very honest with what is achievable and what isn’t) loved my ring, and will be using custom made again in the future.”

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Posted 2 years ago

“The cufflinks that were designed by the wonderful team are perfect. I can't wait to give them to my fiance on our wedding day!”

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Posted 2 years ago

“This was such a rewarding experience. From beginning to end the team at CustomMade provide everything I needed to perfect my new fiancé’s engagement ring. Quotes were clear and detailed, the explanation to my questions were perfect, I needed a rush service for shipping and received it when anticipated, everything went perfect and I couldn’t be happier with choosing CustomMade. My fiancé and I will 100% be coming back to design the wedding band together.”

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Posted 2 years ago

“''Custom Made'' says exactly what it means, having something Made thru them is having something unique that no one else has. Something that you were part of in every way of your Custom Made Creation. Superbe Customer Service I was Very Pleased with all aspects of my experience with them.Thank You To the Awesome ''Custom Made'' Team for all they did on my Master Peace.”

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Posted 2 years ago

“Everyone was very helpful and I’m amazed that the price for a custom piece was cheaper than box retailers selling stock items. Amazing!”

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Posted 2 years ago

“I loved working with them, they made everything very easy. The talented staff made an incredible design and I couldn't be happier!”

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Posted 2 years ago

“I started off just looking, but upon realizing how affordable it’d be to do a custom piece with everything I wanted to include, not to mention seeing how prompt and responsive the team was to my messages, I decided to go all the way through with it. The whole process was smooth all the way through, and the concept art and renderings made it so easy to see what everything would look like. Even communicating tweaks for the design after seeing the initial renderings was such a quick and easy thing! I started off with a longer timeline in mind, and the project was put on hold with no problems. When I decided to move up the date sooner, everything was ready for me to continue, and all that was left was to pick a stone from the options I was given, pay a half deposit, and wait for production to finish! Last deposit to pay for the rest, and it was delivered in only a few days, like literally over the weekend! Fantastic experience, 10/10 would recommend!”

CustomMade.com 5 star review on 24th June 2022

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Posted 2 years ago

“The ring I ordered was exactly as I imagined it would be.”

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Posted 2 years ago

“Absolutely wonderful experience working with CustomMade. I had a custom cultural/heritage ring made and everyone I worked with was extremely professional, responsive and receptive to all the feedback I provided. The finished product exceeded my expectations. I would 100% recommend and will be using them again in the future.”

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Posted 2 years ago

“This was my first time having a custom piece made and the team I worked with made everything incredibly simple. The design team did a great job responding to my request and making my vision come to life. I provided my own stone and The team took great care and making sure it was safe.”

CustomMade.com 5 star review on 23rd June 2022

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Posted 2 years ago

“It was great! Everyone was very quick to respond, and the process was super easy. Highly recommend!”

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Posted 2 years ago

CustomMade.com is rated 5.0 based on 3,440 reviews