CustomMade.com Reviews

Name: CustomMade.com
Rating: 4.95

5.0 Rating 3,441 Reviews

99 %

of reviewers recommend CustomMade.com

5.0

Based on 3,441 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	5 out of 5

About CustomMade.com:

CustomMade is the world's largest online custom jeweler. We design and make everything from scratch, at a price that's roughly the same as buying something off the shelf. We specialize in engagement rings and wedding bands, but also make signet rings, pendants, necklaces, and statement rings. If you have an idea for a piece of jewelry, please come chat with us. If you would like to read more reviews of our service and/or view a portfolio of our completed work, please go here: https://www.custommade.com/reviews/

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Location:

90 Sherman St, CustomMade.com
02140

CustomMade.com 5 star review on 26th November 2024

Tori Hughes

CustomMade.com 5 star review on 25th November 2024

Aislinn Hartnett

CustomMade.com 5 star review on 23rd November 2024

Brooke Smith

1446

Anonymous

Anonymous // 01/01/2019

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“I had an experience so good with CustomMade that I will never tell anyone else to buy from another jeweler”

CustomMade.com 5 star review on 26th March 2022

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Posted 2 years ago

“They did a fantastic job”

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Posted 2 years ago

“Everyone involved in the process to make my ring was very kind. Their communication was top notch. I would recommend Custom Made to anyone.”

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Posted 2 years ago

“One of the best experiences I have when it comes to custom ring. My Fiance loves it too and she is super picky so low key I'm super happy.”

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Posted 2 years ago

“You guys were incredible during the whole process. From design to production you guys kept in constant communication with me and I love the ring. I haven't popped the question yet but I can almost guarantee that she will love it too. I will definitely be using you guys again for any custom pieces in the future.”

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Posted 2 years ago

“I wanted something unique for the engagement ring I wanted to propose with. I found CustomMade while searching on the internet and never looked back. Their team is pleasant to work with and the experience from start to finish is one of dedication to your vision. I highly recommend them!”

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Posted 2 years ago

“I had a wonderful experience with Custom Made they were very informative the whole time and worked with me every step of the way. I absolutely enjoyed working with all of their specialists.”

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Posted 2 years ago

“Custom Made communicated frequently and clearly during the making of the crest ring for my husband for our 25th anniversary.I was able to make changes and tweak it until perfect and was able to review what it was going to look like along the way. It’s beautiful! Husband wears it every day.”

CustomMade.com 5 star review on 25th March 2022

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Posted 2 years ago

“All the people I dealt with at CustomMade were awesome. So helpful and responsive! The craftsmanship of the ring was excellent and it was UNDER my budget. I haven’t yet proposed but I know my girlfriend is going to love it.”

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Posted 2 years ago

“I always hated how the engagement ring was this big thing and the wedding band came second. I wanted to create something special to showcase both me and my fiancé together. Having both of our birthstones in the band somehow to give my wedding band its own moment too! I could not be happier with the end result. It was nice that I could move at my own pace with creating the band and didn’t feel rushed to get it done. They corrected any changes to the design that I asked for. It really could not have come out any better I am so excited for when I can finally wear them both together.”

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Posted 2 years ago

“Great communication and experience on my end. Thanks for the feedback and consistency in excellent service.”

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Posted 2 years ago

“Team was patient and willing to redo design till was satisfied. which great that didn't try rush process. Also if can't make payments right away they were willing to put project on hold till had money pay rest. Not many other company I see do this, and didn't bug me about it. Will most likely go back for another ring though them.”

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Posted 2 years ago

“From start the finish the entire process was easy and a great experience. The consultants are very helpful and friendly and the finished product is beautiful.”

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Posted 2 years ago

“I had just recently retired from a local Police Division where I spent 22 years, 17 of which I was in the K-9 division. I had retired from the Us Army before that. I wanted something for myself that would capture my two very fulfilling careers. I went online and searched for Custom Jewelry and located CustomMade. I sent them a message and within 24 hours I was contacted by a young lady, Lea a consultant and began this amazing process within a few days she had helped me form a concept for a ring that captured what I was looking for. I was then transferred to Joana in Design and after two to three weeks of communication on the ring, a design was produced and a 3D image was sent to me, that was exactly what I wanted. Joana helped me thru several decisions on the type of metal and finishes. I was then transferred to Rei in production. She kept me up to date on the process and the end date which she gave me a delivery of 16 March. I was shocked that she contacted me and updated the delivery to the 8th and it arrived at my home at 1400 hours I was so pleased with the ring it captures who I am. The ring is one of a kind and the detail is amazing. The price was better than what I expected with the customer attention that I received. CustomMade is an outstanding jewelry provider. I wish I had discovered them when I was getting married I would have let them design the only other ring that I wear. If your looking for a piece of jewelry that makes you feel good when you glance down at it just try them out and see what they can make for you.”

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Posted 2 years ago

“The customization work is emasculate. The fine detail work was done with love and care. I am excited that I chose them to create my PhD class ring. Thank you so much. If you want customization and not a generic ring, then this is the place to go.”

CustomMade.com 5 star review on 24th March 2022

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Posted 2 years ago

“Loved dealing with CustomMade. Communication was very clear. Their team work hard and endlessly to create the perfect ring for us”

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Posted 2 years ago

“Custom Made did a wonderful job on the ring they made me. They made it easy, had it layout step by step explained what they were doing every step of the way. The made it easy to explain what I wanted and made it well. Love that they give you different options depending on your price range. Overall fantastic!”

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Posted 2 years ago

“I wanted to do something special for my wife. I was looking to make a statement that was beyond fashion or value, something very personal and very specific, that came from the heart. So I began searching for custom jewelry online. Then I came across CustomMade. It almost looked to easy to do so at first I was weary. But the deposit amount was very small so I took a risk. The service throughout was very good and the process was surprisingly smooth and easy. In fact it was so easy that until I received the finished product in the mail I didn't quite believe it. But then I got it and I was very satisfied. I would definitely recommend this company to anyone. Great value, great service and a fantastic way to invest yourself emotionally into a gift and show that loved one you really care and made the effort.”

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Posted 2 years ago

“My experience was amazing. The assortment of team members were very helpful and seemed to care about the quality and design of the ring as much as I did. I received it and absolutely LOVED what it looked like. I would highly recommend using CustomMade for any ring purchase.”

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Posted 2 years ago

“During my time working with all the wonderful people at CustomMade, I have made the best project of my life. The artist were willing to work with all my changes and disagreements, and when all seemed lost, they fixed everything. CustomMade cares about your experience and bringing to life the wishes you have. There is no other jeweler that cares; is devoted as much as CustomMade. I will return and keep returning.”

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Posted 2 years ago

CustomMade.com is rated 5.0 based on 3,441 reviews