CustomMade.com Reviews

Name: CustomMade.com
Rating: 4.95

5.0 Rating 3,438 Reviews

99 %

of reviewers recommend CustomMade.com

5.0

Based on 3,438 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	5 out of 5

About CustomMade.com:

CustomMade is the world's largest online custom jeweler. We design and make everything from scratch, at a price that's roughly the same as buying something off the shelf. We specialize in engagement rings and wedding bands, but also make signet rings, pendants, necklaces, and statement rings. If you have an idea for a piece of jewelry, please come chat with us. If you would like to read more reviews of our service and/or view a portfolio of our completed work, please go here: https://www.custommade.com/reviews/

Visit Website

Location:

90 Sherman St, CustomMade.com
02140

CustomMade.com 5 star review on 25th November 2024

Aislinn Hartnett

CustomMade.com 5 star review on 23rd November 2024

Brooke Smith

CustomMade.com 5 star review on 22nd November 2024

Matt Uttley

1444

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I highly recommend Custom Made. I had an idea in my head for a piece of jewelry and they made it a reality! I also learned about the process of jewelry making and received updates at each stage of production by each person who worked on the project. I do have a beautiful piece of jewelry but most importantly a new appreciation for the skilled individuals who make jewelry.”

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Posted 1 year ago

“My experience has been amazing, I have had 3 projects done and each time the quality of work and the customer service had been amazing.”

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Posted 1 year ago

“This company made designing the perfect easy, affordable, and fun! Their level of communication throughout the entire process was not only encouraging but very professional. I will surely be creating with them again in the future!”

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Posted 1 year ago

“My partner and I really didn’t know what we wanted but the team at custom made somehow made sense of our indecision! We really wanted to get the ring right and the people at custom made were so patient with us changing things. They were so responsive and open about the whole process. And now we have the ring and we are so happy with it! It’s exactly what we wanted and I think that’s due to how customisable the process was from the design to the metal to the stone. And it was also more affordable than we expected! We are really happy with everything. Thanks guys! :)”

CustomMade.com 5 star review on 25th March 2023

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Posted 1 year ago

“The ring turned out amazing. They were able to incorporate every detail and we’re will to alter the drawings to help get the best outcome possible. You”

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Posted 1 year ago

“The team was very helpful along the way and answered every question I had. Being able to actually visualize every step along the way was super helpful as well. Would recommend this company to anyone no doubt.”

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Posted 1 year ago

“They were very helpful, cooperative, and efficient every step of the way! I gave them my design ideas, provided my price and wants and they delivered the perfect ring for my fiance-to-be! Would highly recommend.”

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Posted 1 year ago

“CustomMade made my experience so easy and enjoyable! I was looking for a signet ring with my family crest on it and their team walked me through the process, helped me design it (through several revisions), and made sure everything was how I wanted it. They helped with financing the project and made everything super easy. I can't say enough good things about them and I will definitely be using them again in the future!”

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Posted 1 year ago

“If I had to do it all over again I would still choose custom made. Their customer service is unmatched.”

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Posted 1 year ago

“I have worked with and interacted with the Team at CustomMade for about five years now, the staff members are kind and very communicative. We've completed three projects together so far. They are amazing at what they do and the creations that they make. For custom jewelry, I will never go anywhere else!”

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Posted 1 year ago

“Wonderful prompt and supportive customer service. The custom made team listened and guided me to design the perfect ring.”

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Posted 1 year ago

“CM is excellent. I gotten my fiancés enagaement ring and wedding band from CM. They're quick, polite and very helpful. I can't recommend them enough.”

CustomMade.com 5 star review on 20th March 2023

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Posted 1 year ago

“They helped me design a perfect engagement ring with personal symbolism and details! They kept me informed if each step of the process, both before and after the ring was finalized. New or pro, I wouldn't recommend anyone else but custommade.com !”

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Posted 1 year ago

“The service and end product were better than I could have ever hoped for. Every step of the process was well explained and messages were timely and informative. I could not have asked for better costumer support. From beginning to end, they helped design and produce a ring that was exactly as I invisioned. And it was even prettier in real life compared to the pictures. 10 out of 10. The delivery even got here sooner than I expected.”

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Posted 1 year ago

“It was awesome it's a little pricey but well worth it. First timer doing this I thought it would be a challenge with this experience but not at all. They keep with you, send you messages all the time answers all your questions and super patient no rush. You the person controls the time frame if you have a date. This experience was awesome and so easy. I will totally be back again in time. Thank you everyone for the experience”

CustomMade.com 5 star review on 19th March 2023

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Posted 1 year ago

“I was greatly appreciative of the patience they had with me and the payments. The design team was amazing in creating my thoughts to reality. I could not be any more happy with the outcome of my purchase. I will proudly tell others where i got the ring”

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Posted 1 year ago

“CustomMade was very professional at taking an idea I had and making it into a piece of artwotk. CustomMade was very addiment at every stage of production to deliver exactly what I was asking for. If you are in the market for CustomMade jewelry I recommend CustomMade. True professional from start to end. You will not be disappointed. Bryan”

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Posted 1 year ago

“I couldn't find a ring to my liking on the internet and i had gotten the idea to maybe costume make one for myself at one point. Because of their Namesake i could find them rather quickly and after some reviewing i made the choice to costume order a ring from them. After i made contact with them i immediately got a rather professional impression from them. After some consulting, describing and sketching we finally came to a decision. They kept true to the final design i gave my permission on and even thought about improving it so that it was still comfortable to wear and i can say i was damn impressed when i finally got it in my hands. To this date i have petted it every day, i just simply can't keep my hands off from it. XD”

CustomMade.com 5 star review on 18th March 2023

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Posted 1 year ago

“With such a task they came through. I loved the communication and the whole process. Such an amazing company.”

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Posted 1 year ago

“The service was amazing. Every one was super helpful and was able to work with me to get a custom product that I had imagined!”

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Posted 1 year ago

CustomMade.com is rated 5.0 based on 3,438 reviews